“I placed an online order yesterday to be delivered today. I have instructed the driver to use the back street of my house as it has free parking and it would have been easier for him to deliver. He didn't follow it and because he parked where he wasn't supposed to he quickly carried my bags indoors and made me sign without giving me time to double check the order. As I have used this service before and never had a problem I didn't say anything and agreed for him to leave. I then checked my bags and realized that half of my shopping was missing (23 items to be precise) and I had things I didn't order delivered to me! Very disappointed I got in touch with the customer service and the girl helped me understanding what was missing and reorder it for me to be delivered tomorrow but she said I wasn't going to receive an email confirmation about the reorder....
I feel so disappointed that I don't think I will shop online with Saintsbury's again!”
“They used to be very good with home delivery shopping pre 2017. But these days they are awful. They have cut the range of organic and vegan products, heading the way of the cheap and nasty stores. Far worse though is ripping customers off when I get the final bill. I order on say a monday and by tuesday they claim the prices have gone up, so in effect the price you think you are paying is not the price you will be paying, only they dont tell you that. It's a bit like filling your car up at the forecourt at ** price, and by the time you have gone in to pay they *claim* oh the price just went up!!! farcical. They'll never see any of my money again. They also kill foxes around their stores. There was a massive petition recently over the culling of foxes at their crayford store. Evil people.”
“The prices have raised on the main products I buy by about 50p which makes it harder to shop on a budget. In recent weeks half the freezer section has been completely empty. Not good value for money and they don't have a huge range of products to buy. Also on a few occasions fresh produce such as chicken have been put out frozen in the fridge section without warning to the customer who may be buying it to freeze to use at a later date which in turn can lead to food poisoning as its defrosting then being re-frozen by the customer without their knowledge.”
“lighting in 10 freezers is out, shelves messy, bought nappies for my Grandson which were wrong size, needed changing but Deputy manager refused.I had to contact head office who then phoned the Deputy Manager, Chris & told him he had to exchange them.Chris told head office that for THREE YEARS they had not been able to find the cause of the freezer fault etc etc. very unhappy customer”
“Went to collect from "click and collect", (Enfield, Crown Road), was told to go round the corner and press the buzzer. Was pressing like mad for about 15mins, only to be told the door was jammed and that I should of been pressing the buzzer located in the car park, but I was pressing the buzzer on the door. My point being when your coming out of the store and going round the corner you can not see the buzzer located in the car park, unless your parked there which I wasn't. I think Sainsburys should make themselves more clearer in future. Very ignoring 😱😦”
“Absolutely the worst online shopping experience I have ever had.
Placed order on Monday evening, 19June to deliver 20Jun.
Three days later still not delivered. Call online delivery store to be advdised they have no idea where my order is?
Called customer service who has no will to help their customer! Absolutely shocking!!!”
“Purchased a box so exotic solero ice cream lolly Thursday five minutes or less to home in car opened them out of box to put in freezer like putty inedible, telephoned Sainsburys straight away to inform them said they would check freezer out. Sunday went back to store they told me to get a replacement had no information about my previous telephone call. Picked a box out of middle of freezer this time opened them before leaving the store putty again. Telephoned head office they also not concerned but I will be in the future as how do we know other goods not also been re frozen.”
“I usually shop at the Whiterose Sainsbury's & when I was unable to find my regular item , they took the time to not only search their warehouse but ensured that this item was regularly ordered to avoid my diss appointment! Great customer- centric service& so will continue to shop there & encourage my family & friends to shop there as well”
