“Kelvin delivered my shopping this morning to my home on Goldsworth Park Woking at 9:15am. He was charming and very helpful. Really cheered me up Well done Kelvin.”
“Hi this is my first online shop with Sainsburys (North Leverton, Retford)...I've done on line with another supermarket (where i do my regular shop) ...but Sainsburys really like, the way they wrap meats separately. The delivery man excellent, I've just had an operation, so helpful, social distance practiced. Gary customer services help me as different to previous supermarket online ordering so patient, helpful. Groceries great and staff lovely....and no charge for delivery (I did spend over £100) so did I with the other supermarket and i was charged £6...well done Sainsburys Celia”
“The quality of the meat in Sainsburys is just terrible. I have purchased whole chicken and chicken thighs and been absolutely stunned at the amount of water that comes out of it. Yesterday we had venison steaks - had to give at least half of the pack to the dog as it was so tough and full of sinew.
I did not expect the products to be injected with so much water.
I've rarely shopped in Sainsburys before, but having moved, this is the local store (Bridgemead Swindon). What a disappointment.”
“Customer Service have not been able to help with a ‘system failure’ to my father’s online shopping account. This meant that they were unable to cancel an erroneous order being sent to my elderly vulnerable father. The order cost him over £160 two weeks in a row. Food he handed back was able to be refunded to his account. SEVERAL calls were made to customer complaints who said the problem would be resolved in 78 hours. Three weeks have past. No manager has called back (as promised). Nobody in IT have called back (as promised). No refund has been made (as promised). The ‘system error’ has not been resolved (as promised). Every time I call there is NO solution and NO escalation. Just fobbed off the phone. Meanwhile my elderly father (who is 90 next year and classed as vulnerable) cannot receive online shopping or get his money back for his yearly Delivery Pass that he purchased. I absolutely HATE Sainsbury’s and there incompetence and lack of care. I could NEVER recommend them.”
“Received my first Sainsbury delivery from Stirling store.
Very pleased with the way the delivery was handled by the driver.....he took time to explain the service, talked about the goods, exchanges, system etc and followed safety routines fully. He was extremely friendly too which was lovely.
Goods were of fine quality.
Very pleased with this service so will be doing this again. I have forgotten the delivery man's name....I hope he hears of this review.
Thank you.”
“I shop a sainsburys every week. Have done for the past eighteen months. Keeping to one supermarket because of the pandemic. Since we’ve come out of look down and the local college has re-opened it is an absolute nightmare, groups of teenagers walking around the store. Swearing, not wearing masks or not wearing them properly. It is so intimidating. When leaving the store this week, the lady on the door had to stop a group of youths because another assistant was coming through the doors with a load of trolleys. These youths could care less. They barley stopped for the trolleys and just walked through. No respect at all. I felt so sorry for the lady on the door. Who always does a brilliant job. More security needed.”
“Hello my names ros, would like to mention 2 members of staff that were so amazingly helpful to me,Baz & Lauren front of shop.id locked myself out of my car,phone,handbag,keys ect all on the front seat. Lauren did all my phone calls for me,and baz very kindly managed with a metal rod after 20 minutes to unlock my car door, so grateful for the help & kindness i received, they deserve an award.😊thanks lauren & baz.x”
“Sainsbury's mark their second increase in home delivery charges recently by ending free home delivery for £10 and charging £4 or more after this weekend. As isolating we have had a delivery every single week for over a year, all £100 or averaging £120 a week. That equates to over £6000 in a year.
Also recently we have had more expiry date products, not always listed, including bread going out of date on the day of delivery, not a lot of use.
Next week's order comes from elsewhere and pricing is no more expensive than the equivalent Sainsbury order, amazing how many things are exactly the same price!.
Say good by to £6k of my custom over the next year Sainsburys.”
“My local Sainsbury’s is a clean environment, wide aisles, lots of choices in food, well stocked shelves, love the clothing & home products but most of all smart helpful staff, friendly store.
During COVID I felt it was the safest place to shop.”
“I tried to return a bodysuit I bought for my son which is too small but got rejected. Since his birth, my son has been wearing Tu clothes his age range or one age range smaller. However, this 12-18 month bodysuit does not fit my 15 month old son. Given the fact that my son fits in all other Tu clothes for 12-18 months and Tu socks for 6-12 months, I would think the problem is with the manufacturer and their wrong label. However, their cloth manager Fenroy Foote at Sutton Sainabury's insisted that I should let my son try everything I bought from TU even if I have been dressing him in TU clothes for a long time. I guess I will just shop somewhere else that their clothes are of high quality and of the right size and can provide me with the confidence that I can return if the size are not correct.”
“Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money!
I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are.
When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews)
I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point.
I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver.
In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day.
We would not recommend either company for any transaction.”
“I live in Leyton,East London and I frequently shop in my local small Sainsburys on Leyton High Rd. The shop assistants and managers are always smiley, knowledgeable and ready to help. Farhur, Ricky, and Moussafer are particularly friendly, kind and helpful. The shop is very clean and the lay out of the products is always well done. Great little supermarket for the essentials.”
“Sainsbury's fresh cherry's grown in Chile ,so hard so bitter had them 3 days still hard bitter ,got to be worst cherry's ever,never never again Sainsbury's.”
“The security guys or the guy how is on the door do not allow people with scooter inside but allowed skate,skateboard ,allowed scooter for the kids but no a electric scooter , for me I don't mind i will do me shopping of every day at the next supermarket but I do not understand why”
“Sainsbury's delivery man Steve delivered my shopping today in Bromley at approx 12:30. The lift had broken down and there was quite a bit of shopping to bring up to the second floor. He carried it up to my front door, was very polite and courteous and did not complain. A bag of frozen cherries had split and he kindly refunded them for me. Great service - very pleased with it.”
“I have shopped at the Great Homer Street store in Liverpool for the last 3 years at about the same time every Saturday, 10-11, and always buy a cooked chicken and a selection of the deli counter when I went shopping on the 20th March the counters were empty not one item on the counter, very disappointed,when I went this week,26th, counters were full.”
