“It was the first time I had ordered on - line from Sainsbury's from completing my on -line order to its delivery the service was excellent They kept me informed about my order and delivery and even the delivery driver was polite and helpful”
“Every time when I shop to Sainsbury's it makes me happy because I can find a range of products that I need and can choose from, the customer service team are nice and ready to help you every time.
I love it also when they send me coupons off for the groceries that I make in the shop which also gives you back points that you earn when you shop whit them.
Im so very pleased with shopping at Sainsbury's!
Sometimes they have great offers at many baby products that I need for my little one so I highly recommend this shop for my family and friends.”
“Oh dear. Poor selection in Staines. A few items are advertised online but they don't have them in store. Customer service was not apologetic. They just said that some stores stock this others don't. Also, why is Sainsbury so expensive? I think Waitrose is cheaper for numerous items.”
“I always use Sainsbury's on line shopping option, as a general rule they are fab. The substitutes can be baffling at times, but that's on line shopping. The delivery drivers are all really helpful though”
“Sainsbury's is a shadow of its former self. The company now pays little attention to the opinion of its customers or staff. Products are removed from ranges without any information being given to staff as to the reasons for the decision. Staff have told me that there is no longer the facility for them to comment online about product ranges. Staff have no control and are therefore uninterested. You get replies like these I heard I heard from the bakery in my local store when I queried the removal of the 75p wholemeal country loaf"I don't know why it has gone." "We have no say in what happens." Similarly customers can no longer record comments in store - they must phone a central customer care centre and then receive some bland reassurance that they will get a comment.
Wake up Sainsbury's! Waitrose has done well in recent years in part at least because their staff know about the products their department sells. They are interested and are proud of their store's reputation.”
“When a local "cheaper" store closed for renovations prices magically went up, not by much, perhaps 3p to 5p but the management/staff knew there wasnt another store nearby they had a captive audience and thought it was acceptable to raise prices. Now that the "cheaper" store has re-opened, prices have reverted back to normal prices.”
“Had a delivery today numerous items missing from the Ipswich depot including tomato ketchup a cup no newspapers avocado rotten driver response not my fault not my problem phoned to complain was promised a phone call from a manager didn't call me back had a similar problem a few weeks ago including potatoes delivered that were green and rotten”
“Sainsburys helped me to delivery food long distance to my mother who was housebound, while I was out of the country. The website is easy to use and provides a great selection of food as well as keeping its customers up-to-date on all the special offers. The customer service is excellent and I could depend on Sainsburys online shopping each and every week to deliver the necessary food to my mother on time. I felt as if I was in the store itself when shopping online at Sainsburys!”
