“Sainsburys/longbridge
The store is very clean and the sainsburys staff is nice but there was a woman in a blue exclusive top with also the sainsburys wrote on it she was rude staring at me and giving me dirty looks, I think it was because I mentioned there was no toilet roll in the toilet and it's not a very nice I felt very disturbed by this woman's actions, sainsburys is a nice place to shop but not a very nice place to go to the toilet when there is no toilet roll”
“DOUGHNUTS
what have you done with with the doughnuts... totally different and nowhere near as nice. As an office full of ladies who loved your doughnuts we will now have to go elsewhere!! Hopefully the Yum Yums have not been altered!!”
“Having all the family at the weekend, some staying overnight. Did an online shopping, everything delivered well within timeslot on a Friday. Excellent service from driver.
Can't find fault.”
“I went into the portswood sainsburys looking to buy cookies but ones that aren't too crumbly or crunchy and a nice lady helped me choose which ones would be the best soft chewy ones, and recommended triple chocolate ones. They were 10/10”
“ordered black De Longhi kettle and toaster on line, when delivered black kettle and WHITE toaster, husband in for delivery so he sent the WHITE toaster back and kept the kettle. I rang customer services when I arrived home and spoke to a very nice man who organised for the manager of the store to drop off toaster on his way home, as they had just had another delivery, the toaster was delivered within the hour , wonderful service. My only gripe is that when you order and pay for something on line it is still left on the shelves and any one could buy it ,then you get something else in its place, no the most efficient way for on line orders, I was lucky as there was a new delivery, but would not have been too happy if there was not.”
“Sainsbury online shopping, one word HORRIFIC!!! Beckton Branch who was delivering my order FAILED to deliver and yet they were adamant it had been delivered. Will NOT be using them ever again and would urge all to refrain from using them!!!!”
“I visit my local store regularly and find the staff on all departments extremely helpful. The other day i made a visit to the customer service desk to return an item, which to my dismay had lost it's tag! The lady explained the policy and i was refered to a very polite and friendly member of the clothing department called Chris. She then inturn spoke to her boss and gladly gave me a credit for the item,of which i was extremely grateful as i had also lost my receipt.The other members of staff on the desk included,Karen and Lynn whom were extremely helpful and friendly too. I would therefore like to say that as a customer are all so quick to complain, but even less likely to praise the ones who deserve it. So "thank you to you all" at The Galleries Washington branch for always making my day!”
“We held a garden party last Friday and decided to have a buffet.A friend of ours recommended your entertainment food.So we ordered from the brochure.We were so pleased.The food was superb.All our guessed commented on it.We will certainly be coming back”
“Just ordered from sainsburys for the first time, I don't really shop at sainsburys but I thought I would give them a go and change my normal supermarket shop. The delivery was prompt in in the time slot that I booked, I was well informed throughout the entire process through emails.
Once the delivery driver came he explained all the details to me about substitutions, delivery times and how the who,e process works. All items accounted for and in perfect order.
Very impressed with sainsburys and the service I've just received and will be shopping with sainsburys again.”
“Placed my first online order yesterday at 22.45 and requested delivery between 3 and 4 this afternoon. Arrived at 3 and the driver brought it up to the first floor. On seeing I was using crutches he kindly unpacked the bags sorting them into chilled/frozen and the rest. I was really pleased with the service and delivery. One slight hiccup when choosing substitution options as couldn't go directly back to checkout but apart from that all good”
“We purchased a Blaupunkt TV which is now 15 months old, did not buy extended warranty as most TVs seem to be quite reliable. Not in this case, the sound has failed but the picture is good.
Blaupunkt did not want to know about it at all - not even if we paid for repair !!!
Sainsburys asked us to take the TV to an independent engineer and pay for a report and then they might consider some sort of support - but the cost quoted was £50 plus delivery and collection - most TV engineers are also TV shops and suppliers, when you tell them it was purchased at a superstore like Sainsburys then you are paying the price of no valued service back up !!
The TV cost £125, cheap you could say, but no, very expensive for 15 months viewing !!!
I had e-mail contact with Sainsburys customer service ( I question the SERVICE element ) about six times with absolutely no result ( in fact it was suggested that the fault of no sound could be down to 'fair wear and tear'
No progress has been made at all in fact I offered the thing back to them for nothing, I am just amazed that we spend approx £4800 per year on shopping and fuel - and for such a small service jesture they are happy to put that at risk,
Gerry - in Devon
HQ Customer service? no me I am sure”
“24,5,15 delivery driver came today with are shopping. Sitting there me and the wife the the stupid twat goes and run straight into my window with the trolley. So he knocks the door he didn't even say sorry so I said you've just hit my windows twat denied hitting it .so I made him come back to the windoe with hes trolley then the twat hit it again then I showed him the mark he coulbnt look at me. I asked for managers number gave it to me called straight away they said its hes word against mine so I said get the manager to come out with anonther shopping list loaded and the mark will.mach up. So management coming out lets see what happens. Wont let the rest.”
“Sainsburrys used to be a 5 star store, both quality and value for money! Unfortunately it has been degraded by falling quality of product and higher prices! Don't they keep in touch with the mood of the grocery market? It was so sad to see 3 quarters of the check outs closed and very few people in what was once a great store! It's time to wake up Sainsburrys!!”
“Went to their Stanway store Colchester bought boxed dinner set and 6 matching mugs. Upon getting home washed dinner set and mugs noticed one mug hairline crack in it decided to return the lot for refund as thought will not be long lasting. Back to store woman on customers service asks have you used it? no I replied only washed it. Cannot take it back then as now secondhand we cannot sell as new. Pointed out nothing on their notices in store about cannot return chinaware if washed it. Said I would email head office they told me all this is on their website or customers can phone for terms conditions. I pointed out customers should be made aware of terms/conditions in the store not be expected to phone/or go online before shopping. Will report to trading standards at Colchester Council as this is sharp practice.”
“So I sent this to Sainsbury today after an awful experience with rude stalker.
Your member of staff always follows me around the store and has questioned whether me and my wife are togther on a number of occations. I feel he is harrassing us. For example, today I went in and brought 3 units of baby milk powder and put then in the car. I went back to buy some tooth brushes. My wife who entered the shop later because she went to another shop, brought 1 unit of milk powder and was already paying so I went to another self service till to pay for the tooth brushes. Your member of staff who was originally hovering around the entrance, followed me to the tooth brush section and then to the self service till and started asking loundly his collegue whether I had brought milk power - very rude behaviour and unacceptable. He then confronts me and asks me if we are together pointing to my wife. I ask him why his asking and it's non of his business. He says that because we are together we are considered a single customer and because I had already brought 3 milk powers she wasnt' allowed too buy the single unit. The sign on your store shelf says that 3 units a allowed per customer and I didn't think we had a new definition of the world customer meaning more than 1 person who know each other. If this it indeed the new sainsurbuy's policy then your sign should say only 3 uints per household per day. But this is beside the point, my main complaint is your staff member stalking us and rude behaviour. He also threaten to ban me because I swore at him during my angry description about him stalking me - boohoo. So I call for the manager.
The manager (assitant?) came and listened to what I had to say, explained that store policy, but accepted your member of staff had dealt with the issue badly but said your member should be doing other things and not staliking us. Elaine was her name and I think she did a good job in turning around the situation which could have ended badly and a loss of 2 customers (or that's 1 customer if you both live in the same house according to Sainsbury), 1 person in the hospital and the other in a prison cell.
Your rude stalker staff member needs to get some training and get a real life and stop stalking your customer(s).
Elaine should get a promotion.
I should get therapy after that and a course in anger managent.
The branch is Barkingside.
66-100 Tanners Lane
ILFORD
IG6 1QE
A very angry household.”
“I love sainsburys. Love the layout of the store and there is plenty of space on each Isle. It is great for special offers (not just on unhealthy foods like in other stores) and the taste the difference vivaldi potatoes are better than the ones I buy from the farm shop”
“Sainsbury's Golden Vegtable Rice (frozen) is completely flavourless. I love my local Sainsburys store but, will not be purchasing this product again. I will continue to shop at Sainsburys,”
“I came back in after about an hour with my milk i bought this morning, This milk was out of date. I asked the employer if he could help me and he asked what the problem was, i explained what had happened and the employer Dealt with my problem as fast and as best he could.”
