“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“I ordered two tops online which took a few days to get to my store. One was perfect, the other, the same size, was too small, so their sizes are not reliable.”
“Petrol station: no queue at petrol station; good price; no spilt fuel on the forecourt.
Supermarket: everything in stock but some limited choice of some items -- pasta, chutney, flour.”
“Very much enjoyed shopping online. Great choice and variety of products on their website as well as friendly staff on arrival. Very impressed and long may it continue!”
“The online website helped me a lot. I found it easy to locate products and complete my shop in a short amount of time and at ease! i will most definitely be returning :)”
“I was accused of stealing a carrier bag threatened with violence and abused by a girl at the self service checkout and the girl is still working on the checkout was told by customer service the incident had been dealt with how is she still working there using Tesco now”
“I recently purchased the sainsbury taste the difference birch and alder rich Scottish smoked salmon which was just amazing. We have not tried this one before and it was a memorable flavour for all the family. We will be purchasing this one again as it the best smoked salmon we have tasted in a long while.”
“I ordered wine at 25% discount.Order confirmed and delivery date agreed.Wine did not arrive ,to be FOLLOWED by an e mail saying order cancelled.( not by me ).I then rang them,taking 17 mins to talk to a real person.to be informed that as they had been out of stock ( although they would be in stock today ) they would only reinstate the order at the original 25% extra price and would not honour the previous order even though it was them that cancelled it. I use sainsburys wine on line a lot but will `NOT be using them again.”
“I normally thought sanisbury were great but just lately in the last week three items i have always purchased have been gone from the shelves, ie Garlic butter garlic slices (frozen) sanisburys own licorice ,as iv been buying these items for years i dont understand why.If i ask they say maybe there not called for which is rubbish.
The only good thing is there fruit and veg is brilliant.”
“My delivery was due Saturday morning 9.30am to 10.30am. It arrived 10.25, great I thought until I was told only a quarter of my order was there but I was assured the remainder would be delivered between 5 and 6pm.. not ideal but I could deal with that.
6pm arrived no delivery Rang customer services and I was put through to Calcot store and had to reel off all items paid for but not received and was told I would get it all between 9 and 10 Sunday morning. Off I went shopping to get vegetables and cat food so we could all eat. We had our dinner at 7.45pm!!
Sunday morning no delivery AGAIN. Rang customer services Calcot store manager said he would deal with it and phone me.. 4.5 hrs later I have to call again and have been told I will get a refund in 2 to 3 days!!!!! HOW DO I FEED MY FAMILY WHILST WAITING FOR A REFUND??????????
ABSOLUTELY ABOMINATION I AM IN TEARS!!!!!!!”
“I purchased some red wine which was on offer at £5 per bottle. When it was delivered the price had gone up and it had been put through at £5.25p per bottle. I rang to query how this had happened but was told that if the price changes on the day of delivery then you will be charged the extra amount. So basically if you buy anything on offer, and it goes up on the day of delivery, you will be charged the larger amount. I was told that this will happen so will not be using Sainsbury's online any more!!!”
“Delivering food that goes out of date in one day is just not acceptable. Actually everything else is ok but there are much better companies out there.”
“placed order, had several emails saying was on way but I realised my card was out of date so I rang to sort out. Then I was told that they did try to contact me but phone number and email was incorrect. I explained I was receiving communications and it must be them. I was practically called a liar and would not deliver my goods I'd have to resubmit and wait for another day to try and deliver. I went to waitrose in the end!”
“I was having difficulty with the password for logging -on to place an order, I phoned the number given on your web site if help was needed, the young lady who answered showed a great deal of understanding and patience in dealing with an older person who is somewhat stupid when trying to cope with modern technology. I'm afraid I've forgotten her name but she has a lovely Scottish accent, I send her my grateful thanks
From Sandra Sewell”
