“Darlan Road
Darlan Road, Fulham. I have been using this branch of Sainsbury since it opened however, due to the actions of an aggressive weekend kiosk assistant, I will not be returning. My first experience of this individual was pre -pandemic when he refused to assist me with the packing of bags despite clearly seeing I had an arm injury. During my second experience with him, he shouted abuse at me in the store and had to be removed from his post by the assistant manager. He continued to shout and swear as he walked away with no regard for anyone, Despite, being assured this behaviour would be addressed and training would be given, my encounters with this individual have now gone beyond acceptable and he has clearly and consciously decided to ensure I am treated with aggression on each visit, A policy Sainsbury must endorser under the guise their staff are the victims of the pandemic shopper. Today, he left my product on the far side of the counter, behind the screen designed to protect him and when asked to push them across, acted like a child. pushing the ticket an inch at a time, I should not have to lean into anyone's personal space to collect my items and find it very concerning he would want me to. Does he enjoy being difficult or does this go deeper?! I am sure the condition this cashier suffers from impacts all women he comes in contact with and I am grateful to have the option of removing myself from this extremely concerning behaviour.”
“The fruit you giving to me is RUBISH 99% of the time.
I complied 2-3 time but you continue to do this f crime.
I’ll never buy anything from u anymore, I just was busy to register to another app because the app was handy and my favourite was easy to access.
But I fed up of wasting money with Sainsbury’s.
We always put the fruit to the bin even our dog didn’t eat the strawberry online Sainsbury’s gave us.
They give me Kale which has one day date?!!!!!
Shame on you.
Shame on you.
I’ll tell this to all people i know because Sainsbury’s do this none stop.
They think people order online r stupid or Or dog.
I put in the bin strawberry and kale Sainsbury’s gave us yesterday.
The toritoz chips was open !!!
They losing lots of money just because I’m buying always from shop probably million people like me do the same”
“Purchased 'Just cook 21 day matured beef steaks with a peppercorn sauce' by Sainsburys. It was so tough as to be inedible-a wasted meal. Really unpleasant and very disappointing and a waste of money.”
“Delivery driver was early waiting at the door when o got home so I didn’t get to check my emails when I got in. Handed me food n left then opened a bag of substitutions I would have refused. Phoned customer service who were arrogant and rude telling me I was emailed a list during the day, I’m a frontline key worker I don’t get to read my emails at work this policy stinks, and other CHEAPER supermarket the driver highlights substations to you and heir customer service is customer service not some jumped up jerk sat at home with his feet up telling you his job is as hard as yours. NEVER SPENDING A SINGLE PENNY WITH SAINSBURYS EVER AGAIN”
“Sainsbury's online delivery used to be good - I have been using it from the first lockdown last year. However, yesterday's delivery, expected between 9-10 pm failed to turn up - no text or phone message to explain why it did not arrive I tried phoning Sainsburys customer service, waited nearly an hour - the guy who eventually answered said he would find out what happened - waited a further half hour - then my phone ran out - but it was past my bedtime anyway so gave up. Had email this morning to 'confirm that my order had been cancelled!!! I did not cancel it - Sainsbury's did that without an explanation. I phoned Sainsburys customer services again who told me it was due to technical difficulties. The customer service assistant did apologise profusely, so I cannot find fault with him. I understand now (from Google) that 10,000 customers have also been affected by these technical difficulties. Not good enough Sainsburys - the only reason you got two stars is because I have been happy over the last year but the way you handled this is completely unacceptable.”
“Sainsburys on-line....Ha Ha Ha.
I am a Brit living in the US and I cant even open an account on-line with out a UK mobile number...or a mobile number from a bunch of EU countries....?
I would love to be able to make an order for delivery to some family member in the UK...but Sainsburys are not open for business..”
“After having used Sainsbury’s for a while and been very happy with the service provided except for the lack of bags, I had a very upsetting experience with a very rude delivery driver who slammed down the crates on the floor and continued to do so after I asked him to please put them down gently. Despite calling up customer service and explaining my situation, they did not reimburse me for the items broken as a result of the drivers temper tantrum. The whole experience has put me off using Sainsbury’s again.”
“I ordered food for my mothers 90th , i had an e mail confirming the order, when i went to collect it i was told, after waiting 30 mins that it had not been delivered. The manager(whom the lady in services had obviously contacted) did say i would get my money refunded in 3 to 4 days. i called on day 4 and was told the refund was on its way. Today i called and was passed (although politely i have to say) around departments for again for 26 mins and 38 secs to be asked for my card details and the money will be refunded....i will wait and see .... At no time has anybody apologized for messing up my mothers 90th tea party for her friends, and there is another grievance .”
“I ordered a wraps platter for a post lockdown afternoon tea with family and was extremely disappointed with the lack of fillings. I telephoned 3 times and also sent photo's of the empty wraps but was warned by the third customer advisor to not expect a reply about my complaint! Obviously I thought that I would hear back, but after 3 weeks I haven't heard a thing. I would not recommend buying anything from the food to order range because if you receive sub standard goods nobody cares at Sainsburys”
“Since launching '600 more lines' in the Billingshurst store, it seems that they run out of stock far more quickly, especially in fruit and veg section, toiletries and ready meals, not an improvement and I now try to shop in bigger stores less often. Used to be a great local store but increasing the lines has ruined it. Only good thing about it is the staff, who are wonderful.”
“I ordered some food for the evening party of my wedding. On the day of collection we were told not all of it had arrived. We were also told we’d been sent an email (there was no email!). When given the number for customer services we had to wait longer than 10mins for the call handler to supposedly find the account. Because it was a Saturday we couldn’t even get a refund and we’re told to ring back on Monday when refunds are open.
We have just rung. Again another ten plus minutes wait while ‘they find the correct order’ even though they have been given the order number. When they finally get back to us they have no idea what wasn’t delivered. I cannot understand why an automatic refund for food not delivered is not just a given. This is a shocking service and I wouldn’t recommend it to anyone.”
“Home delivery arranged between 9 - 10pm. Waited till 10:30pm. When phoned customer services I was confronted by RUTH... Rude, arrogant, completely unhelpfull and suckered teeth at me, So Lazy.... BAD ATTITUDE!!! Finally had delivery at 10:45pm. Had an early start for work.
NEVER USE SAINSBURYS. "DISGUSTING ATTITUDE" How dare you Sainsburys!! Do you're self a favour and disappointment and use others. I have Never been spoken to like that in my whole life. SHAME ON YOU SAINSBURY'S.... SHAME.”
“Online orders, frequently damaged items, same day or next day expiry, not always notified.
Go through every item on the doorstep, even if it takes you 20 mins.
If you do get charged extra for replacement item ir refund on short life or damaged. Then you get a voucher off next order, not cash.”
