Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

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“very good delivery and good quality dress”

Helpful Report

Posted 1 year ago

Morning Marion Many thanks for leaving your review, it is appreciated. I can see you purchased the Couture dress and I am pleased to hear you are happy with your choice. If there is anything in the future we can assist with, please feel free to contact us. Kind regards. The Customer Service Team

Posted 1 year ago

“Customer service really great. There could have been an error on my part and Tonia was kind enough to check with me first before sending. I really appreciated someone caring about getting it right and not causing me problems.”

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Posted 1 year ago

Hi Patricia Thank you for taking the time to leave your review. We are pleased to hear Tonia checked with you first before just dispatching your order. If you ever need anything, just let us know and we will be more than happy to assist. Kind regards. The Customer Service Team .

Posted 1 year ago

“Sorry but for the first time ,I was not happy with my purchase as u sent me a Grey tunic instead off Pink …I was very disappointed as can’t wear it .”

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Posted 1 year ago

Good morning I have checked the order and it would appear you ordered the charcoal grey scrub top and not the classic pink one. You are more than welcome to return this to us and we will happily exchange the item for you. If there is anything else we can assist with, please feel free to contact us. Kind regards. Tonia

Posted 1 year ago

“Very easy to do I emailed them sent irrelevant information and refund was issued with no problems.. very happy with the customer service!!”

Helpful Report

Posted 1 year ago

Morning Sandra, I am pleased to hear we dealt with your refund quickly and efficiently and if there is anything else in the future we can assist with, please don't hesitate to contact us. Kind regards. The Customer Service Team.

Posted 1 year ago

“Prompt , efficient , polite and no fuss response to my enquiries”

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Posted 1 year ago

Thanks for taking time to leave your review, we really do appreciate it. Kind regards. Tonia :)

Posted 1 year ago

“Tonia Wilson, has been great solving my problem. It happened when my order seemed to be taking too long to arrive. Then l contacted Salonwear Direct by email, Tonia responded my email with a proof that my order was delivered and left to a neighbour. I was so excited to hear where l could get my order. And my neighbour told me that the parcel was kept safe, waiting for me. I love my tunic uniforms.”

Helpful Report

Posted 1 year ago

Hi Thank you for leaving your review. We are pleased Tonia was able to resolve where your parcel had been left and I am sure she will be more than willing to assist in the future, should you need assistance with anything. The Customer Service Team :)

Posted 1 year ago

“Had to wait a couple of weeks for my order so emailed. Got a reply from Tonia who was really helpful and dealt with my issue promptly and the items were dispatched that day.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. I have passed this on to Tonia, who is really pleased she was able to resolve your query. If you do need anything further, please feel free to contact Tonia directly or the customer service team. Looking forward to receiving your next order. The customer service team

Posted 1 year ago

“Great website to use. Customer service was brilliant Tonia helped me alot by getting part of my delivery to me on time and keeping me updated with the rest of my order.”

Helpful Report

Posted 1 year ago

Hi Molly Really appreciate you taking the time to write your review. Tonia is over the moon knowing she was able to assist with your query and resolve it for you. If there is anything else either Tonia or the customer service team can assist with, just let us know. Kind regards. The customer service team

Posted 1 year ago

“GREAT customer service, I emailed this company in the evening and had response by the morning, great communication, very efficient and very pleasant to deal with!”

Helpful Report

Posted 1 year ago

Morning Thanks for taking time out to write your review, we really do appreciate it. We pride ourselves on customer service and really pleased to hear you received a quick response. We are always here to assist where we can, so feel free to contact us at anytime. Kind regards. The customer service team

Posted 1 year ago

“Fabulous customer service would highly recommend”

Helpful Report

Posted 1 year ago

Thanks for the review Rhona. We pride ourselves on the service we offer and if you need anything in the future, we are always here to help. Looking forward to receiving your next order. The customer service team.

Posted 1 year ago

“Sizes of tunics not true to size most probably due to being an outlet. Had to return my purchase having to pay postage. Then received my refund still had to pay taxes which was £6.80 even though didn't keep goods. Proper rip off would never buy from this company again.”

Helpful Report

Posted 1 year ago

Good morning I can see you purchased the Belle and the Ribbon tunic and we are sorry to hear you are not happy with the sizing. We will feed this back to the factory and are currently looking at ways to improve the business. Offering free returns is one topic we are discussing. I will give you a call later today to discuss the sizing with you further, however, in the meantime if there is anything we can assist with, please let us know. Kind regards. The customer service team

Posted 1 year ago

“Love it, for sure I will buy the same style again but wish if you made it in black colour.”

Helpful Report

Posted 1 year ago

Hi Timma, thanks so much for taking the time to leave a review. I will pass on the feedback re colour to the relevant team. We look forward to your next order!

Posted 1 year ago

“Tips fitted fine however I was sent 1 pair of trousers in the completely wrong size and the others in my size were not the correct size which is very annoying”

Helpful Report

Posted 1 year ago

Hi Gemma, I'm so sorry to hear about the issues with your order. If you've not already done so, please drop us an email to customerservices@salonweardirect.co.uk and we'll be happy to help you resolve this.

Posted 1 year ago

“Aways excellent service- the uniforms are great value and they arrive very quickly”

Helpful Report

Posted 1 year ago

Hi Marion, Thanks so much for your lovely review. We look forward to your next order.

Posted 1 year ago

“Great product and customer service.”

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Posted 1 year ago

“I find that the tunic looks smart. Fits really nicely and lasts after years of washing. I have ordered this model since 2017”

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Posted 1 year ago

Hi Lucy, Thanks so much for your review and your loyalty to Salonwear Direct! We'll look out for your next order

Posted 1 year ago

“Still not received my order.”

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Posted 1 year ago

Hi Poppy, your item was dispatched on the 6th December but unfortunately Royal Mail are experiencing significant delays. I have sent you your tracking number via email so as you can keep an eye on when your parcel will arrive. I'm so sorry for any inconvenience caused.

Posted 1 year ago

“Excellent communication regarding my order. I had to return the original item to exchange a different size. Salon direct was speedy to inform me that my new requested size was not in stock. I have now requested a refund so hopefully, this shall be dealt with in the same efficient manner or my 5 star rating may have to be lowered !!”

Helpful Report

Posted 1 year ago

Great to hear you're happy with our service Vanda! Your refund has now been processed and should be with you shortly.

Posted 1 year ago

“Bought three lovely tunics very good quality and very happy”

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Posted 2 years ago

Thanks Wendy, we appreciate your lovely feedback!

Posted 1 year ago

“I am very happy with my purchase. Just how I expected. Good fitting good quality and god price. Delivery was very fast as well . Overall I am.very happy”

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Posted 2 years ago

Hi Shilpa, Thanks so much for your kind feedback! We'll look forward to your next order

Posted 2 years ago

Salonwear Direct is rated 4.2 based on 784 reviews