Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a top in plenty of time for an exam that I needed the new top for. Paid the express delivery date.. No top. Emailed and they hadn't received my order despite a confirmation slip to say has been paid up and express delivery date specified. Disappointed as I would've ordered from another firm had I known their postal service was dreadful.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Wonderful service, excellent quality on items. Many thanks”

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Posted 3 years ago

“Ive found you difficult to get hold of, I emailed as a selection of my order did not fit but Ive not had a reply on the refund process.”

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Posted 3 years ago

Hi Maria I am sorry to hear no one has been in contact with you in regard to the refund process. I will call you shortly to advise. Kind regards. Tonia

Posted 3 years ago

Hi Maria I have just tried to call you and left a voice mail and have sent you a separate email in relation to returning the items. If you do need help with anything else, please do not hesitate to contact me. Kind regards. Tonia

Posted 3 years ago

“Quality products for amazing prices!! Will definitely be ordering again”

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Posted 3 years ago

“Tonia Wilson and Simren Rait have been very helpful as I couldn't find stock on website and they sorted it out promptly.”

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Posted 3 years ago

“Avoid this company at all costs! They are not reputable.. I ordered first time paid express delivery, received an email stating my delivery is not being dispatched due to technical issues. I called customer services twice - there customer service department is one girl that calls herself a receptionist, Leanne. She has no access to personal or order details, just takes messages for call backs. I’ve not received a call back in a week. I’ve emailed 20 times to be dealt with one person called Patrica the email is not company stamped. I immediately cancelled the order and requested a refund. However the order has finally arrived and they want me to return it at my own cost! I requested a paid postage return label they sent me a link... I don’t have a working printer!! I’m absolutely disgusted this company is withholding my money and the manager is too busy to talk to me because they have technical issues. I have ordered many professional tunics for 20 years and I have never come across such low level customer service. They seem like it’s two people working from from a dodgy warehouse. The quality of the garment also sucks!! Recommendation lebeeby for actual quality and customer service. I chose this one off company as they were cheap like the budgie! Never again!”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear you haven't had a very good customer experience whilst shopping with us on this occasion. I can assure you we are a reputable company and over the last week we have been having technical issues. I will call you to discuss this and to see how we can resolve the issue for you shortly. Tonia

Posted 3 years ago

Hi Nice to speak to you a few minutes ago, I am pleased we managed to resolve your issue. If there is anything else I can help with, please do not hesitate to contact me. Kind regards. Tonia

Posted 3 years ago

“Being a mobile sports massage therapist for 10 years. I've always wore polo tops, and I fancy a change. The tunic tops from Salonwear, are a class fit, don't know why I never thought of wearing them before. Thank you”

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Posted 3 years ago

“Bought size 10 fit really well Good quality tunics Really pleased with them”

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Posted 3 years ago

“The material quality is amazing and the tunics look great 😊 They are on the tight side on the belly area so if you don’t like a skin tight tunic, I’d go at least 1 size up 🙈 Normally a size 12 tunic would be very loose on my belly area and compared to the size 12 I have at home from roby, this size 12 feels more like a size 8 on the belly. Other than that, I love it.”

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Posted 3 years ago

“Great tunic have used these salon tunics for years excellent service excellent tunics they don’t even need ironing no bobbling hard wearing salon uniforms best tunics by far .”

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Posted 3 years ago

“Sizing small but too expensive to return product is good quality”

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Posted 3 years ago

“Really happy with my tunic I ordered. Great material and my order came really quick. Will use this site again.”

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Posted 3 years ago

“Ordered a large scrub top, unfortunately too small. Contacted customer services who were absolutely amazing, so friendly and helpful. Refunded within 24 hours of returning goods. 5 stars for you.”

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Posted 3 years ago

“Beautiful uniform, perfect fit”

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Posted 3 years ago

“Colours amazing bit tight around the bust need to go up a size length is perfect”

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Posted 3 years ago

“Item arrived to late when I paid for the fast shipping, customer services very rude when notified them of this. Also returned the item as no longer needed and no refund issued and it has been 2 weeks Disgusting, do not order from this company. Avoid avoid”

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Posted 3 years ago

“Aubergine tunic and trousers purchased. Lovely quality although fit on the small side.... more comfortable in next size up.”

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Posted 3 years ago

“I love the longer length”

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Posted 3 years ago

“Perfect fit and really good quality”

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Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews