“I have no problem with Sam's in-store, but they have changed fulfillment companies and their shipping now is a complete disaster. I placed an order on January 5th. We had snow coming, so I didn't want to drag people out into bad weather and asked for it to be shipped instead. I have gotten multiple statuses from them that make no sense at all. First, it's out for delivery, then it's out for delivery, it's cancelled, it's out for delivery yesterday, including some of the cancelled items, it's run into a problem, it's out for delivery, it's cancelled, it's out for delivery again- it will be delivered two days ago. I have literally never had a delivery from anyone that has been so unprofessional. They used to be fine- aside from a missing item or damaged item now and then- I've had no major complaints. On top of that, they have outsourced their customer service and they are even more incompetent and rude. I asked to refund my three week old membership because of this shipment and she hung up on me. Calling the local store is the only way to get a status now, but they see the same statuses I do. You can't cancel an item until it has a tracking number, and they don't get a tracking number until it gets shipped. So, you can't cancel it until it gets shipped? A 10 year old on roller skates could get the order delivered faster. I'm waiting ONCE AGAIN for a part of the order that I tried to cancel. It's been out for delivery for three days. It now says "Out for delivery yesterday". NEVER NEVER order anything from Sam's to be shipped.”
“Sam's Club is the best and most honest and most updated warehouse store with the greatest quality especially their own brand Members Market which is highl-quality and very affordable. The membership cost is very low which is GREAT. the stores are absolutely clean and nicely shelve and organized so that one can find their items easily. The discounted items are a blessing. Definitely rate Sam's club as the best Warehouse store. Recommend it to friends and family. Mozhgan Hudiburgh”
“I bought a 6 burner Members Mark grill online and the order was filled in the same day with text notification to let me know I could go pick up the product. The staff was friendly and helpful. As I opened the box for the grill, I was impressed by the packing, there was no way the grill could have been damaged. The grill was affordable and looks great. I would highly recommend buying Members Mark.”
