Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I talked to the lady in Chinese and she responded back to me. I was confused on different things about the phone and she explained it back to me in Chinese. Apple was terrible about speaking other languages and just told me to speak english. Love samsung 10/10 I love you”

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Posted 5 months ago

“Samsung has been kicking me back and forth with false promises of call backs and escalations. We purchased an oven Model#NE63T8111SS We had a kitchen remodeling. Oven sat in it box for a month and we have been using it for a month. The front glass suddenly shattered with no one had been touching it or using it. We had a technician come out after we called. Suddenly he told us it's not covered. We have called several times since and have been told to wait for a manager call with no calls being received. We see all over the web now that this is a common issue with the samsung stoves as well as a lack of customer service. I work in the auto industry and this is a legitimate joke of customer service. Not looking for anything except our defective product to be repaired. I have a Samsung phone, laptop and TV. That will be changing. This will be the last Samsung product ever purchased and I will be making sure all I know, interact with, as well as clients at work know of the poor quality and handling of client issues.”

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Posted 5 months ago

“My phone keeps on randomly turning black and it's brand new and haven't been dropped”

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Posted 5 months ago

“Lifelong Samsung customer. Will never buy a Samsung product again. Purchased a new fridge in March, installed in April and hasn’t worked since May. It is now the end of June and I still do not have a fridge. Absolute worst customer service experience I’ve ever had to go through and it’s continuous. My entire house has Samsung products…will NEVER purchase another product.”

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Posted 5 months ago

“Bot new 55" TV on 06/18/24. Can't set up as the company won't send codes to my new phone or number. Can't change my number as I get "INVALID NUMBER". Can't register as codes continue to go to old number.Even if I could do the impossible the rep on chat after hours dealing with this said verification takes 2 weeks, so taking the TV back to Costco and buying SONY. HORRIBLE COMPANY AND LOUSY, UNHELPFUL SERVICE. IMPOSSIBLE TO DEAL WITH SAMSUNG SO DONE WITH THIS ROTTEN COMPANY”

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Posted 5 months ago

“I have been a loyal Samsung customer for many many years. I recently bought a brand new Samsung s23 Ultra in November of 2023. My phone has several issues, with the ringer turning itself off, horrible camera and my battery life is horrible. I have spoke with customer service several times to have them do a warranty swap on the phone and they refuse. Their solution is that I give them my phone for anywhere from 24 hours to possibly a couple weeks leaving me without a phone. I asked them to do a warranty swap because I use my phone for business and cannot be without a phone and their solution was I should have purchased insurance and then I could have got a loaner phone. I've always bought my phone's through my carrier and have never had an issue with warranty swap. Buying direct from Samsung has been an absolute nightmare. I have been a loyal customer to Samsung, but as of now I will never purchase another Samsung product again”

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Posted 5 months ago

“I purchased the highly anticipated Z Fold 4 on 11/12/2022 from Samsung's website for $2000.00. On Friday, 6/14/2024, the device developed a thick black line on the middle of the open screen, rendering it unusable. My phone had just completed an automatic update to the software system, and was working perfectly prior to this update. I immediately contacted Samsung Customer Service, and spent hours speaking with agents to no avail. Unfortunately, many of the agents were unable to communicate in understandable English, so my issue was escalated to a supervisor. Unfortunately, my case number was closed, not once but two times. The Samsung Z Fold 4 is a piece of worthless junk now, can be used as a piece of worthless art.”

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Posted 5 months ago

“I have never in my life experience such HORRENDOUS customer service. I wish I would've read the comments first before I purchased my washer but that was mistake number one. They went through loops trying to get me not to cancel my order. The status of my order said "order placed" for more than a week. It was not the chat ppl that I had an issue with, it was the customer care line. I am the most patient, ESPECIALLY to customer call agents because I use to be one. I had no problem repeating my order number but after the 6th time, I was getting a little frustrated. I literally said it digit by digit 554 and the and rest, she kept saying i'm sorry I'm not pulling up an order 557.... I said No 554.... Then she spent more time trying to get me not to cancel my order... it's waaaaaay more issues I had with this order even before that call. Long story short, horrible experience.”

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Posted 5 months ago

“Worst customer service ever. They have offer on website when you try to het that offer then you try to check out the price will change. I can't with them very rude they don't care about custoemr service at all. That person told me to call custoemr service . After I call and waiting 20 minutes someone picked up was trying to get the offer I wanted after 50 minutes they said we are sorry the offer has been expired . How do we know when the offer offer us getting expired if the samsung website is still offering the offer. APPLE IS BETTER WITH CUSTOEMR SERVICE at least. Don't go blind with their offers. Most of the times their offer isn't offer lol.”

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Posted 5 months ago

“I bought the latest expensive 77" Class OLED S95D TV from Samsung. They so;d me installation and mount for the TV. They used Angi as an installation company. Installer showed up and refused to install the TV saying it is the wrong mount sent to me by Samsung and left. Two hours later I called a local installer who installed it and said the said the Angi installer lied and there was nothing wrong with the mount sold to me by Samsung. Tried to call Samsung and there was no phone number to be found or email, only a chat and they make you wait so long and when you stop waiting they pretend and send you an email saying you did not wait long enough and they close the case. Finally I googled until I found a number to call. Called Samsung and the people answering the phone do not understand anything you say to them and they tell you we will start a case and you never hear anything for days and finally days later they write saying they will not refund and to call Angi. I called Angi and they said they have no records that it was not installed and they must investigate and it has been two weeks of running back and forth and it us obvious now the installer committed fraud by stealing my installation money, marked the TV as installed but he never installed it and Samsung is in on the fraud and they also refuse to refund my money. Both a Samsung and Angi are totally not customer service companies who play dumb when you finally reach them abd they never make a decision and my money remains stolen by Samsung and Angi, I did not contract with Angi, it is Samsung which did but they washed their hand said call Angi and Angi said Samsung sent you the wrong mount and I am caught in the middle between two fraud companies. Companies must serve consumers much better but I will never again buy anything from thus horrible company Samsung who now refuses to even return my TV, speakers and mount and they refuse to even honor my many requests to take their products back as I am horrified by the horrible customer service bad treatment.”

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Posted 5 months ago

“Samsung galaxy a34 very bad don't buy this mobile 5g net working properly Please save your money not bye this mobile”

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Posted 5 months ago

“Made a terrible mistake ordering from samsung. Bought a fridge one day, expected to get delivered monday and only god thursday. I only got a warning for the delay when I was already shipping my old fridge. In the end, lost three days worth of food. Now, they don't take the responsibility, only false apologies and no real solutions. Please, don't buy from Samsung!”

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Posted 5 months ago

“I recently purchased a Samsung French Door Refrigerator. Delivery was mid December 2023. It took three deliveries to receive one that wasn’t damaged when it came off the truck. It was quite obvious to me that Samsung doesn’t care about the quality of their appliances. I should have canceled the order then but no it was installed. It worked until mid May. I heard a beeping sound from my fridge and saw that the temp was at 68 degrees. I called Samsung, went through the usual push this, press that. Nothing worked. Threw away the food that had gone bad. Appointment set with a “technician” from a local repair shop which was the RULES from SAMSUNG. Two days later tech arrives and orders a Fan which is supposed to be the problem. Fan arrives but I need to wait another WEEK for “tech” to replace. In the meantime I’m 72 years old and going up and down stairs where I have an old fridge with my food. Tech arrives, installs fan and says by 2:00 you can put food in as temp was at 40 degrees. He said the fan will start to work…he never waited to see if it did or not. Again I load fridge with my food. Next day I leave on a planned trip. I returned two weeks later to find THE EXACT SAME PROBLEM. Throw out all my food and after calling Samsung AGAIN, demanding I want this fridge replaced they say a “technician” needs to come out AGAIN and tell SAMSUNG it needs to be replaced. I call repair shop and they tell me SAMSUNG will send tech after tech and replace part after part before they would replace!!! So I’m stuck waiting another SIX DAYS before The Tech can come out!!! Called SAMSUNG several more times and they just repeat the same story line!!!! Just getting the run around between SAMSUNG and Repair Shop!!! Yet at 72 they don’t care about the customer…loss of food on limited income, me going up and down stairs all day long…so very sad the lack of CARE and CONCERN these companies have towards their customers. No way will I buy another SAMSUNG appliance. Just another FED UP CUSTOMER waiting for fridge repair.”

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Posted 5 months ago

“Very bad please don't buy any product from samsung”

Helpful Report

Posted 5 months ago

“I bought a refrigerator Dec 27 2019.I paid 2000 for this fridge and bought the extended warranty.After a year and 1 day my warranty expired but had the extended warranty but only covered the compressor which I was unaware of.The bottom freezer went out after 1 year and 1 day was not covered .Now my top unit is 60 degrees and not cooling had a repair person come out and it will cost 800 to fix freezing up in the back . I called customer service when my freezer went out and it’s the worst customer service I have ever dealt with.Ibwas told so many lies for 3 weeks that I just used the top ,because it was still cooling at the time.So as of today I have to buy a new fridge, because I don’t trust that it won’t go out again for I have read tons of bad reviews.It’s a shame that I have always had Samsung in the past and they were great , but the Samsung name is going downhill fast.It’s a shame that people like me and others spent our hard earned money on a Samsung product and bad customer service.”

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Posted 5 months ago

“Do not honor their warranty very uneducated employees at customer service, all the way up to Management in customer service. Just Mindless robots.”

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Posted 5 months ago

“SAMSUNG. I have an 85 in Samsung TV 14 months old and the sound stopped working. I call support, they put me through the paces, we slam the TV. They finally decide, "yeah you need a repair technician". they scheduled a repair technician who comes out, and puts in all new speakers and a motherboard. no resolution. He calls Samsung support and they tell him "yeah we know about that it's a software issue we're working on an update and we'll get it out as soon as we can." So he takes out all the new parts and puts the old ones back in. Meanwhile I'm paying for a service call. Samsung set up the service call, should never have been set up in the first place, fixed absolutely nothing, yet I'm out the money for the service call and Samsung says too bad for you. I almost bought an LG I think I should have”

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Posted 5 months ago

“Bought a microwave only used it for 1 year 2 months but had warranty of 2 years took it back first was told your warranty is finish in Jan but yet it's only 1 year and 2 months from the date I purchased later was told I can leave it for assement send an email tht I must pay 2159 rand to fix it wool I was shocked told them to keep it they can fix and make money with it as they wanted from first....very dissapointed I sm even thinking I should change all my gadgets now bcoz I have allways used sumsung even my phone but very dissapointed u lost me and I will keep telling people how bad it is to trust brands like this”

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Posted 5 months ago

“The service of samsung is very bab I had purchased 55 inch TV and In one year three time the panal has change and for that had to extend the warranty for 3 year by paying money”

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Posted 5 months ago

“After the latest ui 6.1 update my phone don't see my original charger and oem cable.i replaced the USB port at a cost of $80.00 it was not the issue samsung will not take responsibility. This is the 3rd samsung item i have owned they will not see my business ever again!!!!!!!”

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Posted 5 months ago

Samsung is rated 1.2 based on 4,354 reviews