Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,356 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung products such as the Galaxy Z Flip 4 are defective my screen cracked straight across where it folds in the middle on the inside and now my entire screen is black .. I definitely wouldn’t recommend buying it !!!”

Samsung 1 star review on 23rd December 2022

Helpful Report

Posted 1 year ago

“Purchase a French door refrigerator on line directly from Samsung on Dec 6. To this day the delivery has been scheduled, and confirmed 6 times with RXO, ( Samsung delivery service) to no avail. They have cancelled over, and over every time on deliver Day. immediately after, they sent me a link to reschedule. Again and again and again, for 6 consecutive times. It’s maddening. I have lost 6 days staying home for them. and I am looking to spend Christmas without a refrigerator. Had a nice Lady Grace trying to help me get the refrigerator delivered. But she couldn’t get RXO to deliver either. It is the worst nightmare ever to feel RXO is just playing with the customer. Me, and that Samsung does nothing to solve the issue. After my last pleading email to Samsung, Just got a response from Anne, Samsung e commerce brushing me off, and sending me back to deal with RXO. She doesn’t care at all to help. The sale was done, now the customer has 0 significance. I never expected to be dealing with such a ridiculous situation as this, and for Samsung to treat their customer so badly. I am wondering if I will ever get the appliance. I had to cancel my new year’s travel plans to go see my family as well. And at this point, I am totally lost regarding what to do. I feel totally stressed out, hope I never had placed the order to get myself into this headache. This will be the worst Christmas ever. Thanks to you Samsung.”

Helpful Report

Posted 1 year ago

“Wost horrible company & service.”

Helpful Report

Posted 1 year ago

“If I never see another Sam suck product in my life …I will be so happy”

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Posted 1 year ago

“Shipping delays are normal, especially during the holidays, but my experience with Samsung has been unmatched. Nearly 1 month after ordering, the item has not shipped and I receive emails every other day indicating “your order is still on time”. I’ve reached out to support several times, all of which have either not helped me at all, tried to sell me other Samsung products, or told me false and misleading information about my order. I can’t imagine the processes involved for buying and relying on more intensive items such as appliances or phones from this company. Apple devices and Amazon shipping times will always be superior.”

Helpful Report

Posted 1 year ago

“They have a totally unfriendly return policy, even when they at fault by delivering faulty equipment. As a customer being told I must wait up to 2 weeks for a new washing machine but they must pick up the defective 5 day old model is down right ant customer focused. They are too big for their boots.”

Helpful Report

Posted 1 year ago

“Do not buy a Samsung Flip Z phone. Was told by the customer service employee that the screens are new technology and not as durable as the other phones (was expected that they are more likely to break). However, knowing this, then used the most insignificant reasons not to fix it whilst still under warranty, even though the screen at the fold site had fully cracked and stopped working. The phones are just not fit for purpose and the customer service after care is shocking. How they can charge so much for a phone that is likely to break and not honour the warranty is beyond me.”

Helpful Report

Posted 1 year ago

“Purchased matching washer/Dryer. Washer went out before year. So they cannot get the matching washer and just want to give me a refund but I wanted a matching set. They don’t care. I have spent hours on the phone going over and over this everytime I call. They are horrible. Cannot understand most of them. They will not let you speak to a manager or a supervisor which I find CRAZY!!!! I will never purchase another Samsung product”

Helpful Report

Posted 1 year ago

“SAMSUNG is most worst brand Poor customer service Samsung means mental harassment Worst post purchase support Products are faulty”

Helpful Report

Posted 1 year ago

“NEVER BUY SAMSUNG PRODUCTS WORST CUSTOMER SERVICE —-THEY TRULY DONT CARE ABOUT THERE CUSTOMERS. I’m doing renovations on my house I brought a fridge, oven, microwave and a dishwasher with them. I didn’t open any of the packages because I didn’t want any items to be damaged and assuming everything would come in perfect condition from the company. It’s over the 15 days and I start opening the packaging for the dishwasher and it’s missing rails and draws weren’t assembled. Also there’s interior damage inside. I call Samsung they gave me the run around saying it’s pass the 15 days nothing we can do then another representative said they would replace it then another representative said they will send someone to try to fix it then another said we’ll send the rails, over and over I was told many things but nothing was done. Now I lost out on 900 dollars with this company and they don’t care. I sent multiple message to this company 1 person reached out but didn’t give any resolution told me that they’re going to look into it and will contact me back. Besides the renovations and moving I’m under a lot of stress I never in my life experiences a company so disgusting and money hungry than Samsung. I will not stop telling people and making them aware to not purchase anything with this company I hope they go out of business please DO NOT BUY WITH THIS COMPANY ! !!!!!!!”

Helpful Report

Posted 1 year ago

“I made a huge mistake buying samsung two doors refrigerator. Bought in 2019 and now the compressor spoilt and i have to pay nearly RM800 to repair it. I have sharp fridge which I bought in 2013 and it is still in good condition. I seriously regret buying samsung home appliances which does not have good standard. If possible, i do not want to rate 1 star in my review. No star at all.”

Helpful Report

Posted 1 year ago

“The first time I order the Z flip, for they sent me the wrong color. The next time they went to replace the phone they sent me a locked phone instead of the requested unlocked. Bye, then my trade in value they claimed was less so they wouldn’t match my original price for the third replacement. So I lost $100 on that. Then, by the second replacement, they also refused to match the original price and sent me a new cart with a deal that was $200 more. When I asked to cancel the whole order and give me my Z flip three back, which was my trade in, they refused . This, after a rep hung up on me when we weren’t even arguing and I was trying to understand her accent . So I’m literally at the point where I’m considering calling a small claims lawyer about this to get my Z flip three back from them and get out of this double faced ordering nightmare. I hope this point it’s just to get a used as he flipped for on eBay or something. The feedback on that would be way more reliable than Samsung has been.”

Helpful Report

Posted 1 year ago

“I feel that the Samsung CS is only to cut the deal - It's all about cutting the deal! Sales! Sales! and Sales! After the contract is cut, in case the problem pops up, they are nowhere to be found! You will often find that you will be treated like a ball being kicked from person to person. First off, there is no real person to talk to on their 800 number - the only option is to via online chatting. Secondly, even if you are lucky enough to be hooked up with an online CS manager, very soon you will find that his/her goal is for you to make another purchase and when you request technical support for a missing or damaged part for your home appliance or mobile product, he or she will reroute you to another guy arguing that you will be "well" taken care of by their technical support?! It is until then that you will find that you are f**ked. Really do not understand what a missing part for your home appliance has to do with technical support?! To be honest, were there a negative star, I would give it to them.”

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Posted 1 year ago

“Don't ever buy A Samsung dishwasher.They are made with the cheapest parts and will leak out water from underneath and ruin your floors.When you call Samsung service they don't honor the warranty.They make you use A credit card before they send out A service man.The service man never has the parts so you have to reschedule them to come back.They charge you $300.00 Each time they come out buy that time you could have bought A New dishwasher.BEWARE SAMSUNG DIISHWASHERS ARE JUNK!”

Helpful Report

Posted 1 year ago

“IN 2021 I ordered A Samsung dishwasher that they installed.There warranty is good for 12 months at 14 months It started leaking water all over the floor.After 2 months of getting the run around and 4 Samsung service men.I was charged $457.00 to be told it's broke.”

Helpful Report

Posted 1 year ago

“i am so upset and disappointed with how samsung claims, customer service , warranty and specialty departments i purchased an electric oven less than six months ago when it began to overheat so i call to ask to have it checked the tech said because of a liability issue it could not be fixed, replaced or repaired its been six weeks and finally i was told after numerous calls and run around they could not do anything for me even though it was still under warranty my husband plans to contact the president / presidents of the company to try and have it replaced or our money back the company has had issues with overheating gas stove ovens back in 2019 when a lawsuit was filed you can google this issue i think the company has a flawed mother board heating element which causes the ovens to overheat which was verified by the tech who checked on the unit when i mention this to several representatives they chose to ignore my comments and showed very little empathy for my situation and distress for a company that has trillions of revenue you would think they would care to make customers happy but after going back and forth for the past several weeks frankly i am just too tired to continue the dialogue or any kind of future conversations because they do not care about communicating to resolve this issue”

Helpful Report

Posted 1 year ago

“absolutely trash. updates erase and rearrange all your files. phones call 911 for no reason. completely changes all your settings and preferences whenever they want for no reason other than "try something new". zero help with customer service. all around absolutely trash.”

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Posted 1 year ago

“Samsung customer service is one of the worst customer service and no response to the product issue/defective product. Received defective washer and no support from Samsung.”

Samsung 1 star review on 17th December 2022

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Posted 1 year ago

“bought an over the range microwave for 300$ on Sep 2021, Dec 2022 the handle got detached . Contacted Samsung said that warranty only 1 year,Cost for the handle itself 150$. That,s not quality neither service. I wouldnt recommend Samsung microwave it is not reliable”

Samsung 1 star review on 16th December 2022

Helpful Report

Posted 1 year ago

“I recently purchased two upgraded Cell Phones for my wife (Z Flip 4 with Galaxy 5 Watch) and I (S22+ and Galaxy 4 Watch) and took advantage of the trade in, The only reason I choose to upgrade and trade in our existing phones is I am retiring and decided to take on this expense before retirement. Our phone were aged, but functioning and meeting our daily needs. I also made note that there was damage to the case, not screen, when trading them in. Did not try and hide anything. I have been using my existing phone up to the day where I transferred all the data from my existing phone via USB C cable to my new phone and performed the Factory Reset. After the reset, the phone came back up and I saw the welcome screen to begin the activation. I then powered off the phone, packed it up and sent back to Samsung. A week later received notice they received the phone. Two weeks later I get a notice stating they are declining my return as they claim the phone does not turn on. So I asked a simple question.... how did I make calls, transfer my data and apply a factory reset to a phone that does not turn on??? I used this phone up to the point of shipping back to Samsung!!!! The only answer I continue to get back is the phone does not turn on and I am being charged. Have made attempts to reach a manager, but can not speak to anyone past 1 level on chat or the phone. I have been in the Customer Service and Support industry for some 40 years, including managing a WW support team, and if I treated my customers like this, I would be ashamed and probably fired. My family will never purchase another Samsung product again. Was looking at a new 75in Samsung QLED TV for Christmas, but based on my recent experience with Samsung, switching to LG or Sony. I only wish I had followed my original instinct and went back to Apple for my cell phone”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,356 reviews