Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prayaag Samsung service centre in pune r cheaters on complaining in samsung still the centre is working instead cancelling their licence.”

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Posted 3 years ago

“I am only giving 1 star because it doesn’t allow me to choose less. I purchased a brand new washer in January 2021, which broke within a month. After having a repair person come to my home twice to fix and talking to Samsung technician (who also were not able to identify a problem and the machine was missing parts from the factory) it was deemed unrepairable. Samsung has agreed to provide a full refund, however I am still waiting for someone to pick up a broken washing machine before they will send me a refund. The people I have spoke with are not very friendly and make excuses for delays. This will be the last Samsung Appliance I will ever purchase due to poor customer service.”

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Posted 3 years ago

“Purchased 2018 65 inch Samsung frame tv. It already has screen streak issue. Horrible Samsung Canada service support. Paid over 3k for this TV and its already faulty., absolutely pathetic.”

Samsung 1 star review on 29th March 2021

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Posted 3 years ago

“Should be zero because that’s what kind of service you will receive from them. The customer service people are clueless. Then they send you to a 3rd party repair place that’s actually worst then they are.Good luck dealing with these clowns.”

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Posted 3 years ago

“Samsung TV quit working. It took two weeks to have a repairman say the screen needed replaced and they would do that . Another call stated the entire TV would be replaced however it was on back order???? They could not get it from the stock at any number of stores. Fast forward 3 weeks and it is with the trucking company?? Distribution says Samsung has it. The store that we purchased it from honored an exchange due to the incompetence of Samsung and the fact that we put this purchase on their charge. 10 days past the return. Not my first incident with this company, it will be my last. Live and learn . Gave them 1 star because I can't give minus anything.”

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Posted 3 years ago

“My 2 1/2 year old refrigerator icemaker kept jamming. After 2 repairman visits and 2 total replacements of the icemaker and its components, it still won’t work properly. Samsung wouldn’t honor the extended warranty I purchased and said icemaker problem is my fault. I keep hearing bad things about Samsung appliances; now I know why.”

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Posted 3 years ago

“No refund or exchange policy if products are not compatible or worst quantity and bad customer support experience.”

Samsung 1 star review on 27th March 2021

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Posted 3 years ago

“I bought a 70inch TV in Jan 29. Picture is not clear, very splotchy. After 2.5 weeks I noticed a blue line across the screen. I missed BestBuy 15day return period so I called Samsung on the 30th day. They offered to fix or replace the TV for $692 in a form of an “ecoupon” to use at Samsung.com. They cant pay the exact full amount $749.99 they said the TV has depreciated. I agreed than sit with a defective TV. They assured me the replacement TV will arrive before the bad TV is picked up. To make the long story short, TV got picked up without a replacement. Samsung apologized for the wrong info. They promised once the TV is picked up refund is issued in 24-48 hrs. I had numerous calls with Samsung 1.5 weeks later no refund still. Overall bad experience,bad TV,bad customer service. They're sorry but not really :(”

Samsung 1 star review on 26th March 2021

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Posted 3 years ago

“Recently got 65 7 series TV.I just press hard on screen .screen broke ..Got small lines while running tv.After 2 days TV stop working .It was on warranty but samsung support team refused to repair.”

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Posted 3 years ago

“Waiting on a phone that I ordered over a week ago. I think it is crazy that we spend these outrageous prices on their phones and they can't even make sure it's delivered on time. The customer service does nothing to help you. They only make empty promises. Its so sad that this is coming from a company that makes incredible phones! I will never order directly through you again though. EVER!”

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Posted 3 years ago

“Horrible from start to finish. You purchase and nightmare starts. The website is terrible. Sluggish and pain to navigate. The delivery is awful. No way to track properly. No way to understand where it is. AGS website would give you status like to be delivered yesterday.”

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Posted 3 years ago

“We've bought a Samsung refrigerator/freezer 11 months ago. A month ago my freezer compartment stopped working. I've reached out to Samsung since we're still under the 1 year warranty. They've tried to tell me I wasn't covered any longer. I bought it April 8, 2020. It's only March 2021. I asked them to do the math. An hour on the phone with Samsung customer service as he was typing up the report only for him to tell me to contact the store I bought it from. I told him I did and they referred me to Samsung as we're still covered under the 1 year. He asked me to provide receipt, which I did. It has all the information of my purchased and when item was to be delivered. He than asked if he can see the payment method I used to pay for this. The email confirmation I have shows my order and that it was paid. It didn’t reference how I paid for it, cash/credit etc… What does it matter how I’ve paid? I’VE PAID and item was delivered! An hour and half into the call he finally put in a ticket to have service come out. Upon waiting for the service, I had multiple phone calls from their service center to confirm my appointment. How many times do they actually need to confirm the appointment after I said yes the first time?! A week later, the first tech arrived. He looked at my unit and simple just told me, they will need to have another tech come out here. So now I'm waiting another 2 weeks! As of yesterday, the second tech came out, looked at the unit, stated it was damaged upon delivery because something inside broke and it would’ve only happened upon transporting the unit. He supposedly did what he called a "repair" and told me to contact Samsung the next day if the unit isn't working. Of course the next morning I contacted service and told them the issue, they than transferred me to Samsung. Spoke to someone at Samsung, and as of now I'm asking for a refund or exchange. Was on the phone with him for a good 45 mins as he was typing up the report only for him to tell me the service dept needs to update the ticket. He tried calling service as I remained on hold for another 15 mins and came back and told me the lines busy he can't get through. So he asked me to call them since he can't do anything until the tickets been updated. So I called service dept, got through in less than 5 mins, asked them to update the ticket as advised from Samsung. The rep updated the ticket and told me I can call Samsung back now. I called Samsung back and told them ticket has been updated, but of course this time got another rep, Jonathan, who was pretty rude and not understanding at all. He pulled up my ticket and said he needs to call service dept to confirm. Comes back and tells me they will need to send another tech out here to service my unit. At this point I've lost my patience. I've been out of a freezer for a month, my foods are spoiled, I have multiple kids who relay on this unit. He was trying to argue with me and wouldn't even let me get a word in. I had to asked him if I can please finish explaining my concern. Of course he didn't seem to care at all as to what I was trying to express, he just referred me back to service dept to schedule an appt. I asked to speak to a manager he said he'll put in a request to have a supervisor contact me back within the next 48 hrs. So I called service dept AGAIN for 3rd time TODAY to schedule an appt. I explained to the service dept what's been going on, but of course all they can say is "sorry" because I'm sure that's what they think I want to hear. I need more than an apology at this point. I need an exchange or a refund. Of course they can't do that for me since the service tech didn't notate that the unit isn't repairable. I than asked, what did the tech notate on the report? To my surprised this was the report, "Customer refuse repair and will contact Samsung." This frustrated me even more since I'VE NEVER REFUSED THE REPAIR! I had asked him prior to him leaving my home did he attempt to repair it. He said yes! I'm beyond upset at the lack of service and how hard it is to just get my unit repaired, exchanged or refunded. I'm now waiting on another tech to come out NEXT WEEK. Who knows if this will even get repaired. Are they just waiting of my warranty to expire on April 7th? Does Samsung even understand my frustration? I would not recommend Samsung appliance at all. Defected from the start and worst customer service I've ever had to dealt with. NEVER will I ever buy another Samsung appliance ever again!”

Helpful Report

Posted 3 years ago

“They have false advertising on their website and even in their emails. They offer $250 in credits when buying their new S21 phones, but when you go to check-out, they do not provide the full $250. I have forwarded screenshots and have spoken with numerous customer service reps. They state that they cannot do anything except forward the information to their website engineers. After a month and numerous calls, it is still not addressed, and the price of the accessories changes constantly. In addition, in the email messages I receive from customer service, there is a code for an additional $50 off, which does not work. I was told by customer service that it expired in January, but is an automatic response in their emails that they have no control over. How does a big tech company like Samsung operate this way!”

Samsung 1 star review on 25th March 2021

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Posted 3 years ago

“I bought a Samasung Fold one phone from South Korea laag year.As there was a small line on the fold able screen and eternal batter run down i took it to Samsung authorized store in Seoul and got them to inspect.They wanted $500 to replace the screen and battery,which i paid and they did it.But to my sheer dismay and surprise one side of the phone stop working in the foldable screen. As i traveled back to Srilanka i took it to Authorized agents service centre.It was shocking that they were asking for $1300 to replace the screen.When it was informed to place where i replaced the screen in Seoul ,they wanted me to bring it over there.I wonder for what reason they give an international warranty.Its rather shocking after paying the premium price and also after that additional amount how Samsung treat their Premium products customers. I WONDER WHAT SAMSUNG GOT TO SAY.”

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Posted 3 years ago

“Purchased a Samsung TV from a store in kolkata. We were sold an old used unit. The product code on TV did not match the code on the box. The dealer refuses to replace. Repeated mails to Samsung goes unanswered. Extremely disappointed. Will henceforth be shunning all their products.”

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Posted 3 years ago

“the dishwasher pours water all over the floor. Not able to buy the rubber seal but can purchase a new door for over $200.00. Also the fridge icemaker never works either. We purchased all new appliances, 2 tv's and 2 phones on your reputation for quality and service. WHAT HAPPENED SAMSUNG. The dishwasher is in the dumpster,possibly the fridge too.”

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Posted 3 years ago

“Just spent 2 hours on the phone with every phone extension. I ordered a microwave and xpo called for delivery setup and that is when the pain began. First xpo was trying to deliver to a wrong address, then they cancelled my delivery, then told to talk to Samsung and was transferred to 4 different extensions to be told sorry wrong department, please hold! Still waiting for my microwave.”

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Posted 3 years ago

“Stephanie case manager was very rude and unhelpful. They want to charge someone for a fixture more then what a new TV would cost sad. I didn't even have the TV for a full year. I will never again buy a Samsung product again. What a rip off. I would have gave a zero if there was the option. Poor customer service.”

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Posted 3 years ago

“Oh my God!!! Their delivery dates are terrible. Ordered my phone on the 14th and have not even Received it. And then they delay it even more. This is despicable.”

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Posted 3 years ago

“Called the help line promised a call back nothing they just dont care I just looked at all the one star reviews will never buy a samsung product again”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews