Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,499 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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469

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a couple of issues with my Samsung Galaxy Ultra S23, went to the Westfield Starford store amd Hamas, who knows me from past visits, managed to sort my issues out wiylthin a matter of minutes. Very helpful nad certainly knows his Samsung products!”

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Posted 9 months ago

“We have switched to Samsung and find the products to be great We have 3 TV’s 1 microwave 1 x fridge freezer We’ve had x1 call for the microwave and this was dealt with speedily We like that most items come with 5 years warranty - subject to registration of course It would be great if that this was not conditional and automatic 5 years - subject to proof of purchase of course We are likely to stick with Samsung 👍🏼”

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Posted 10 months ago

“I am retired Safety Dir.largest township in the country. I worked out of the Human Resources Department (Personal). I needed technical support with my Samsung tv. The problem was fixed easily with the help from Dave .Thanks Samsung,Dave is what we in Human Resources call a KEEPER. Thanks Again Dave for your assistance.”

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Posted 11 months ago

“The most worst company never buy swing goods they cheat you I bought a samsungv65 inch TV in 10 months it was spoiled since it was in guarantee period they repaired it and now again I have same problem fromm 2 months they want me to change the full panel because they do not have the part which is not working and pay 25,000 they are worrying me so much and not replacing the spoiled part”

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Posted 11 months ago

“Mi tv Samsung 86 se puso Toda la pantalla en negro llame a Samsung yo la compre hace 2 años y medio y viniron a repararla sin costo Estoy muy feliz por que cuando llame fueron muy amables y resolvieron todas mis dudas”

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Posted 11 months ago

“I need to talk to somebody about a serious testimony about my Samsung”

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Posted 1 year ago

“I understand how unpredictable and exciting the crypto space can be. As a crypto enthusiast, I joined a crypto program through a Telegram link. The program was great at first and I made decent profits for almost 6 months. However, I began experiencing glitches that led to me being denied access to my assets worth over $180,000. I tried to contact the team, but they only offered to help if I paid more money. After searching for external help, I finally came across the HACKSPEDITOUS team. I contacted them via email (hackspeditously @ gmail. com) and received a response within a few hours. They were able to help me recover my funds and have been instrumental in securing my future crypto assets with ease. I highly recommend reaching out to the HACKSPEDITOUS team for assistance. You can contact them via email (hackspeditously @ gmail. com) or Whatsapp at +1 5 6 7 2 4 6 3 1 1 7. They are always ready to provide 100% assistance whenever you need it.”

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Posted 1 year ago

“We had a problem with TV we purchased 12/22. Customer service was the best. Appointment was set up and technician was knowledgeable and professional. Lorenzo was able to diagnose our problem quickly and made us very happy customers. Kudos to Samsung and HOME SERVICE NETWORK,Rochester,NY. Keep up the good work. It is so nice to deal with company that stands behind their products.”

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Posted 1 year ago

“I just wanted to say thank you. I've spent the last 3 days dealing with xbox live issues, my girlfriends phone keeps needing to be reset to factory settings for multiple reasons(not samsung), and I gave up on xbox and plugged in my ps5 and it had service issues for over an hour. The whole time I was looking up solutions I realized I couldn't remember the last time my phone had any issues, these days you can't really count on reliability... so thank you for being reliable.”

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Posted 1 year ago

“Recently order s24 256gb But then i want to cancel my order because of review nad other issues which people are facing like ( they didnt refund , product is not good etc etc , even refund not initiate in 3 months) but these eligation are baseless and lie My refund after cancellation comes within 3 days only 72000rs am so happy (For cancel order refuse the order on door step. Then refund will come in 3 day )”

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Posted 1 year ago

“I am immensely grateful for the exceptional service provided by the Samsung service centre at Plaza Singapura by Mahirah. She assisted elderly mom with unwavering patience and expertise, she spent two hours ensuring that all the missing apps were downloaded on my mom's repaired phone. Her dedication to customer satisfaction is truly commendable, making the entire experience remarkably positive. Well done to Mahirah for going above and beyond!”

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Posted 1 year ago

“when I bought Samsung I really liked it and the company helped me also they made a good offer for me the staff was very good”

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Posted 1 year ago

“I recently found myself in a heart-wrenching situation, suspecting my girlfriend of cheating on me. Overwhelmed with suspicions, I turned to HACKBASICS HQ for assistance, and they proved to be an absolute game-changer. From the very beginning, their expertise, professionalism, and efficiency shone through, providing me with a glimmer of hope. What truly sets HACKBASICS HQ apart is their relentless pursuit of the truth. They utilized cutting-edge techniques to clone my girlfriend's mobile device, and the results were astounding. They were able to uncover the necessary information, shedding light on the reality of the situation. Through transparent communication, they kept me informed every step of the way, giving me the peace of mind I desperately needed. Throughout the process, HACKBASICS HQ exhibited unwavering reliability and support. Their team of experts went above and beyond, ensuring that I felt heard and understood. They handled my case with the utmost professionalism, treating my sensitive situation with care and empathy. Thanks to HACKBASICS HQ, I was able to confront the truth and move forward with my life. Their dedication and commitment to their clients are truly commendable. I wholeheartedly recommend HACKBASICS HQ to anyone who finds themselves in a similar predicament. Trustworthy and reliable, they are the ones to turn to when you need the truth to be revealed. For those seeking assistance, you can reach HACKBASICS HQ via email at HACKBASICSHQ@GMAIL.COM or WhatsApp at +15822626376. Don't hesitate to take the first step towards uncovering the truth and reclaiming your peace of mind.”

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Posted 1 year ago

“Hi to whom it may concern my Arisha Ramsunder from Escombe DurbanI have been to the store in Spring Durban.Schani helped to sort my phone the Samsung Galaxy A14.The employee's were very helpful.the owner is very friendly.i would recommend anyone to visit the store.i was very happy with the help. I rate Samsung 💯% n give them 5 stars”

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Posted 1 year ago

“Geeta S was is immaculate in terms of service”

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Posted 1 year ago

“Samsung tv broke down on me after only 3years unfixable needs a new screen and help is very hard to get ,going to Phillips for my new tv”

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Posted 1 year ago

“Recently our dryer began to malfunction. It was stuck in a mode that would not allow operation. I was convinced that it was a malfunctioning controller assembly and was prepared to purchase a new one from a third party vendor. I called Samsung customer service and was put into a chat. The chat sessions are extremely busy so you will almost certainly have to wait a while but they will contact you when your turn comes and if you miss the chat you stay in the queue and they circle back to you. During this chat I was informed of a feature of my dryer that I was unaware of - it’s wise to read the users manual. There is a child safety feature that somehow got turned on but once disabled the dryer is working again. Seven years and this was the first and only problem ever. I definitely recommend Samsung products and the fact that they have a 24-hour chat session available demonstrates their commitment to customer satisfaction.”

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Posted 1 year ago

“Exceptional, took my phone back under warranty and repaired a fault with the Wifi and was back in under 2 weeks, nothing bad to say”

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Posted 1 year ago

“On 19 august 2023 met this sales representative who had rendered her remendous help to me by purchased a new samsung s23 plus ultra .So much of her effort by presenting and submit for my paymen and provide me a good service to me . Hereby I would like to thanks for her patience n understanding because as a elderly guy me need time to understand the hp fixtures . Goh Ee Beng 919191 71”

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Posted 1 year ago

“T͎h͎o͎s͎e͎ ͎w͎h͎o͎ ͎c͎h͎e͎a͎t͎ ͎o͎n͎ ͎t͎h͎e͎i͎r͎ ͎p͎a͎r͎t͎n͎e͎r͎s͎ ͎w͎h͎o͎ ͎a͎r͎e͎ ͎l͎o͎y͎a͎l͎ ͎t͎o͎ ͎t͎h͎e͎m͎;͎ ͎d͎o͎n͎’͎t͎ ͎d͎e͎s͎e͎r͎v͎e͎ ͎t͎h͎e͎m͎.͎ ͎I͎t͎ ͎i͎s͎ ͎a͎ ͎t͎r͎a͎s͎h͎y͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎ ͎t͎o͎ ͎d͎i͎s͎r͎e͎s͎p͎e͎c͎t͎ ͎a͎ ͎p͎e͎r͎s͎o͎n͎ ͎w͎h͎o͎ ͎i͎s͎ ͎l͎o͎y͎a͎l͎ ͎i͎n͎ ͎a͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎,͎ ͎b͎y͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎o͎n͎ ͎h͎i͎m͎ ͎o͎r͎ ͎h͎e͎r͎.͎ ͎I͎f͎ ͎y͎o͎u͎ ͎s͎u͎c͎c͎e͎e͎d͎ ͎i͎n͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎s͎o͎m͎e͎o͎n͎e͎,͎ ͎d͎o͎n͎’͎t͎ ͎t͎h͎i͎n͎k͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎i͎s͎ ͎a͎ ͎f͎o͎o͎l͎ ͎r͎e͎a͎l͎i͎z͎e͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎t͎r͎u͎s͎t͎e͎d͎ ͎y͎o͎u͎ ͎m͎u͎c͎h͎,͎ ͎m͎o͎r͎e͎ ͎t͎h͎a͎n͎ ͎y͎o͎u͎ ͎d͎e͎s͎e͎r͎v͎e͎.͎ I͎’͎v͎e͎ ͎b͎e͎e͎n͎ ͎b͎u͎l͎l͎i͎e͎d͎ ͎b͎y͎ ͎m͎y͎ ͎w͎i͎f͎e͎ ͎f͎o͎r͎ ͎m͎o͎n͎t͎h͎s͎ ͎a͎n͎d͎ ͎t͎h͎i͎s͎ ͎g͎o͎t͎ ͎m͎e͎ ͎w͎o͎r͎r͎i͎e͎d͎ ͎c͎a͎u͎s͎e͎ ͎s͎h͎e͎ ͎c͎o͎m͎p͎l͎a͎i͎n͎s͎ ͎o͎n͎ ͎e͎v͎e͎r͎y͎ ͎l͎i͎t͎t͎l͎e͎ ͎t͎h͎i͎n͎g͎ ͎I͎ ͎d͎o͎ ͎i͎n͎ ͎t͎h͎e͎ ͎h͎o͎u͎s͎e͎.͎ ͎I͎ ͎a͎s͎k͎e͎d͎ ͎h͎e͎r͎ ͎w͎h͎a͎t͎ ͎w͎a͎s͎ ͎w͎r͎o͎n͎g͎ ͎a͎n͎d͎ ͎w͎h͎y͎ ͎t͎h͎e͎ ͎c͎h͎a͎n͎g͎e͎ ͎o͎f͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎,͎ ͎s͎h͎e͎ ͎g͎o͎t͎ ͎n͎o͎ ͎e͎x͎c͎u͎s͎e͎ ͎f͎o͎r͎ ͎h͎e͎r͎ ͎a͎c͎tions I͎ ͎t͎o͎o͎k͎ ͎o͎u͎t͎ ͎t͎i͎m͎e͎ ͎t͎o͎ ͎o͎b͎s͎e͎r͎v͎e͎ ͎h͎e͎r͎ ͎b͎e͎h͎a͎v͎i͎o͎r͎ ͎a͎n͎d͎ ͎I͎ ͎g͎o͎t͎ ͎t͎o͎ ͎k͎n͎o͎w͎ ͎s͎h͎e͎’͎s͎ ͎b͎e͎e͎n͎ ͎s͎e͎e͎i͎n͎g͎ ͎a͎n͎o͎t͎h͎e͎r͎ ͎m͎a͎n͎ ͎a͎ ͎c͎o͎-͎w͎o͎r͎k͎e͎r͎ ͎w͎h͎e͎r͎e͎ ͎s͎h͎e͎ ͎w͎o͎r͎k͎s͎.͎ I͎ ͎n͎e͎e͎d͎e͎d͎ ͎a͎ ͎s͎o͎l͎i͎d͎ ͎a͎n͎d͎ ͎c͎o͎n͎c͎r͎e͎t͎e͎ ͎p͎r͎o͎o͎f͎ ͎o͎f͎ ͎h͎e͎r͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎w͎a͎y͎s͎,͎ ͎a͎ ͎f͎r͎i͎e͎n͎d͎ ͎i͎n͎t͎r͎o͎d͎u͎c͎e͎d͎ ͎m͎e͎ ͎t͎o͎ ͎a͎n͎ ͎e͎x͎p͎e͎r͎t͎ ͎n͎a͎m͎e͎d͎ ͎KIMBERLY SHE ͎g͎o͎t͎ ͎i͎n͎t͎o͎ ͎h͎i͎s͎ ͎p͎h͎o͎n͎e͎ ͎r͎e͎m͎o͎t͎e͎l͎y͎ ͎w͎i͎t͎h͎i͎n͎ ͎a͎ ͎t͎w͎i͎n͎k͎l͎e͎ ͎o͎f͎ ͎a͎n͎ ͎e͎y͎e͎ ͎a͎n͎d͎ ͎I͎ ͎w͎a͎s͎ ͎a͎b͎l͎e͎ ͎t͎o͎ ͎s͎e͎e͎ ͎a͎l͎l͎ ͎HER ͎a͎c͎t͎i͎v͎i͎t͎i͎e͎s͎ ͎o͎n͎ ͎Her ͎p͎h͎o͎n͎e͎ ͎r͎a͎n͎g͎i͎n͎g͎ ͎f͎r͎o͎m͎ ͎t͎e͎x͎t͎ ͎m͎e͎s͎s͎a͎g͎e͎s͎,͎ ͎c͎a͎l͎l͎ ͎l͎o͎g͎s͎ ͎t͎o͎ ͎s͎o͎c͎i͎a͎l͎ ͎m͎e͎d͎i͎a͎ ͎a͎c͎t͎i͎v͎i͎t͎y͎.͎ I͎ ͎c͎o͎n͎c͎l͎u͎d͎e͎d͎ ͎e͎v͎e͎r͎y͎ ͎w͎o͎m͎a͎n͎ ͎c͎h͎e͎a͎t͎s͎ ͎i͎n͎ ͎t͎h͎e͎i͎r͎ ͎o͎w͎n͎ ͎w͎a͎y͎,͎ ͎a͎n͎d͎ ͎s͎h͎e͎ ͎i͎s͎ ͎o͎n͎l͎y͎ ͎h͎o͎n͎e͎s͎t͎ ͎w͎h͎o͎ ͎i͎s͎ ͎n͎o͎t͎ ͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎.͎ ͎T͎h͎e͎ ͎t͎r͎u͎l͎y͎ ͎s͎c͎a͎r͎y͎ ͎t͎h͎i͎n͎g͎ ͎a͎b͎o͎u͎t͎ ͎u͎n͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎ ͎l͎i͎e͎s͎ ͎i͎s͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎y͎ ͎h͎a͎v͎e͎ ͎a͎ ͎g͎r͎e͎a͎t͎e͎r͎ ͎c͎a͎p͎a͎c͎i͎t͎y͎ ͎t͎o͎ ͎d͎i͎m͎i͎n͎i͎s͎h͎ ͎u͎s͎ ͎t͎h͎a͎n͎ ͎e͎x͎p͎o͎s͎e͎d͎ ͎o͎n͎e͎s͎.͎ ͎K͎n͎o͎w͎i͎n͎g͎ ͎i͎s͎ ͎b͎e͎t͎t͎e͎r͎ ͎t͎h͎a͎n͎ ͎s͎e͎l͎f͎ ͎d͎o͎u͎b͎t͎,͎ ͎g͎e͎t͎ ͎i͎n͎ ͎t͎o͎u͎c͎h͎ ͎w͎i͎t͎h͎ ͎t͎h͎e͎ ͎r͎e͎a͎l͎ ͎d͎e͎a͎l͎ ͎a͎n͎d͎ ͎g͎e͎t͎ ͎f͎r͎e͎e͎d͎ ͎f͎r͎o͎m͎ ͎a͎n͎ ͎a͎b͎u͎s͎i͎v͎e͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎.͎ ͎ HACKBASICSHQ @ MAIL.COM WHATSAPP ONLY : +1 419 380 7701”

Samsung 5 star review on 7th August 2023

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,499 reviews