Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So this was the first time I’ve ever had to talk to anyone at Samsung. But since cell phone stores where you purchased your cell phone and your plan no longer help you with even the most minimal repairs in any shape or form, I was forced to talk to Samsung. Well it was pretty quick to talk to someone and they were perfectly friendly and professional, virtually all the information they gave me about how to deal with my situation was wrong. Down to the address of the place I had to travel an hour or two to see if my phone could be repaired, that places phone number, the process for scheduling an appointment which they don’t take appointments it’s just walk-ins, and every single facet of the information they gave me was wrong. They even told me that if there’s no dents on my phone that my phone it will be covered since I’ve only had it seven months and I have a one-year warranty. There are zero dance on my phone, but then when I got to the shop to fix my phone yesterday and they sent the 20 freaking pictures that Samsung ring quired they send to see if my phones covered under warranty, they saw a tiny little section, no more than a pinpoint of missing paint on my phone. It wasn’t a dent, it wasn’t a crack it was nothing and they wouldn’t cover my phone and now I am out $400 to get it fixed!”

Helpful Report

Posted 8 months ago

“Took 6 calls and 40 minutes to get make a payment on a phone repair. The worst customer service I have ever experienced. Call CS to make a payment (can barely hear there is so much background noise), they dont take payments, must be connect to repair line, Ha they dont take payments either, they transfer you to an automated system and then you get sent back to that person so they can confirm you made a payment!!! WHY not just let me choose that option to begin with???OMG... that was after I got hung up on twice. I will never go through that again.”

Helpful Report

Posted 8 months ago

“Horrible customer suppprt . Should be ban in India . If you can't maintain the quality of service then don't sell and cheat customer”

Helpful Report

Posted 8 months ago

“Refused delivery feb 10 still waiting on refund march 14 dozens of calls and emails alwsys the same wait 3-5 buss dsys we are escalating i even spoke to a supervisor he gave me a ticket # and said he would process my refund and send me an email. Nothing no email no nothing still waiting they are horrible”

Samsung 1 star review on 14th March 2024

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Posted 8 months ago

“I need to talk to somebody about a serious testimony about my Samsung”

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Posted 8 months ago

“Terrible customer service. I will never by another Samsung product in my life. Cancelled my appliance order 40 days after placing it and did not even call to notify me. Customer service did nothing except say we could place another order and it would be 3 months until the appliances would deliver.”

Helpful Report

Posted 8 months ago

“Tried to get help to connect my Samsung TV to my sound bar. No one speaks good English. I spent 3 hours with 2 tec guy both told me my the arc connection was not working. The TV is six months old and was told to return it even that did not work. Finally the last guy was wonderful, he said let me help you and had it up and running. It all depends who picks up the phone. Five hours of my time wasted by bad speaking and not trained people.”

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Posted 8 months ago

“Never buy this phone. Just bought my S24 two days ago. It's my third Samsung phone. I cannot get any technical support from Samsung. I will never buy Samsung mobile phone again.”

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Posted 8 months ago

“Customer service sucks. Got a new 75 inch TV and it leans backwards on the stand. The legs were faulty and bent at the wrong angle. They didn’t want to know nothing and even disrespected me as I was explaining the issue. A useless group of so called professionals.”

Helpful Report

Posted 8 months ago

“First of all we have only been in our home for 6 months. Aside from having the to fan blades replaced to to every time the over was turned on, the noise was TERRIBLE!! That’s fixed. We noticed rust in the oven which is no fault to us, only 6 month in a new house, all new appliances only 6 months. This has never happened in our past homes well of course our ovens were not Samsung which I understand why. We had a tech come out and called Samsung and our warranty rep with our builder contacted Samsung and said Samsung response to rust in the oven-Damage that is not covered by the cosmetic warranty is defined as a portion of the appliance that cannot be repaired such as frame damage and/or dents to the sides, rear or interior of the unit. The oven has never been self-cleaned. Anyway Samsung would not and is going to replace the oven. Our building warranty won’t do anything I talked to several reps within Samsung, basically don’t care and don’t stand by their products or care about the customer. The last rep was a supervisor stated she talked to products which stated can’t do anything about the rust, then she stated she could have someone come out which she said to look at it when someone already did, why send someone out that has to drive almost an hour to check and say they can’t do anything about it. THIS IS RIDICULOUS!! Don’t purchase their products!! All other top brand ovens I’ve had never had rust!!”

Samsung 1 star review on 13th March 2024

Helpful Report

Posted 8 months ago

“They don’t talk English .. they don’t understand to solve the issue or no update . Very bad background noise . My entire life this the worst service .. guys don’t call Samsung Costmer service . I’m sure ur blood pressure will go high”

Helpful Report

Posted 8 months ago

“Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. we asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer”

Helpful Report

Posted 8 months ago

“Microwave I purchased lasted 3 months. Called Samsung for the warranty and it went downhill from there. I have made numerous phone calls to samsung. They booked with repair with 3rd party places. After 8 appointments, the repair places kept cancelling, Samsung will not replace the microwave. They will only repair it but no one will come repair it. During several calls the Samsung reps actually implied I was lying about previous conversations and that I canceled the appointments. Worst customer service I have ever encountered. I believe their goal is to wear you down until you give up. My last call to them was my account has been locked by "open management" and no one can help me. "Open management " will call me, I can't call them.”

Helpful Report

Posted 8 months ago

“Horrible customer service and lack of communication. Bought a brand new microwave, used it 1 time and it stopped heating. Called Samsung, they send a technician but after 2 visits he can't fix it so he takes it with him. I would assume Samsung would give a new one but I guess that's to much to ask when you buy a new product. Still waiting to hear when I'll get my microwave back”

Helpful Report

Posted 8 months ago

“Terrible, Terrible service. I had better customer service through Straight talk and that's a Walmart phone! First a texting robot and then a texting Habeeb with zero help and zero answers! Then told me it would take 2 weeks to change my phone number... How bout nooo! Why is it soo difficult to get real customer service!? So called "live""chat"... You have to communicate in clicks and beeps!”

Helpful Report

Posted 8 months ago

“I understand how unpredictable and exciting the crypto space can be. As a crypto enthusiast, I joined a crypto program through a Telegram link. The program was great at first and I made decent profits for almost 6 months. However, I began experiencing glitches that led to me being denied access to my assets worth over $180,000. I tried to contact the team, but they only offered to help if I paid more money. After searching for external help, I finally came across the HACKSPEDITOUS team. I contacted them via email (hackspeditously @ gmail. com) and received a response within a few hours. They were able to help me recover my funds and have been instrumental in securing my future crypto assets with ease. I highly recommend reaching out to the HACKSPEDITOUS team for assistance. You can contact them via email (hackspeditously @ gmail. com) or Whatsapp at +1 5 6 7 2 4 6 3 1 1 7. They are always ready to provide 100% assistance whenever you need it.”

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Posted 8 months ago

“Worst service and products”

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Posted 8 months ago

“Samsung customer service stinks..Worst experience ever..They set an apt up from 4 to 8 and never showed up..The first time they were trying to get personal information..Customer service stinks now days..”

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Posted 8 months ago

“How can overseas companies like Samsung take advantage of American people and there’s nothing done about it they take our money and that’s just that something needs to be done about this. We need to be contacting Congress because something really needs to be done about this I will start by contacting my local representative. Thank you. Do not buy Samsung.”

Helpful Report

Posted 8 months ago

“Worst customer care ever. Conflicting information. Bought super charger and broke within 5 months - which is under the warranty period of 6 monts. Report the issue through chat but they dont informed me that I have to bring it to service centre within the warranty period. They just told me to go there, to have it check and I went there couple of weeks after since it's far from where i live, service centre told me to call online support just to told me that my warranty expired ? What's the point of telling them in the 1st place ? They should have logged the damn report and follow up yea ?!! Even worst, the guy from online support doesn't speak proper english , struggling to understand what his trying to say , spoke for an hour for nothing.”

Helpful Report

Posted 8 months ago

Samsung is rated 1.2 based on 4,354 reviews