Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We own 4 Samsung appliances, that came with a recent home purchase. The laundry machines are less than 18 months old and a dryer and washer have broken. They are considered off warranty, which is unfortunate, but the washer needs a part which is now obsolete! Samsung basically said, ‘too bad’. Seriously? NEVER buy Samsung!”

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Posted 3 years ago

“Bought a Samsung Sero OLED TV and the components are made of poor quality plastic and are broken within the warranty period. However, it takes months for Samsung to process my request for replacement, and more astonishingly is the request was rejected. And during the process I have to chase around tech support / eshop / costumer service departments which none of them seems to be helpful. Totally underwhelming experience and would never buy any Samsung product again.”

Samsung 1 star review on 1st October 2021

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Posted 3 years ago

“Worst to buy samsung product. No proper guidance or reply from customer care service center. We made one mistake to buy samsung product.”

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Posted 3 years ago

“I am so disappointed in Samsung and their new line of phones. I ordered a Samsung21 with 500gb storage and was then told Samsung no longer makes them and the order was cancelled. I have been a faithful Samsung product user since they first started selling android phones. I have bought Samsung exclusively for my family and businesses (employees). What I liked about Samsung was they offered features that were not offered by iPhone - such as memory cards. Unfortunately, the new Samsung phones and their business model are now emulating iPhone. Samsung decided not allow memory cards and does not sell phones with 500GB capacity. Therefore, I have no reason anymore to be faithful to buying Samsung phones and – for the first time in my life – will be purchasing the new iPhone 22 with 500GB capacity. I am sure the new Samsung business model will force many people into buying iPhones. Too bad Samsung decided not to be unique from iPhone. Bye Samsung, it will probably be decades before I ever return to a Samsung phone.”

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Posted 3 years ago

“AU8000 TV SCREEN DEAD IN A MONTH i would have given a zero rating if i could. we bought our tv last month and just within a month the tv stopped working. we’ve been given a service center with a phone number that doesn’t work because they’ve been having system issues mind you system issues that’s more than a week long! they don’t answer calls and guess what they finally scheduled me for a repair and they didn’t show up i was waiting whole day and no call no text no show! i would never recommend samsung and their partner service quick to anyone ever! they don’t care about their customers horrible tv quality their customer service don’t exist a poc quality no other way to put it”

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Posted 3 years ago

“Very bad customer service. Purchased smart tv and after 4-5 months, there was issue in the tv panel. Firstly they said panel is available and tv will be repaired. And after they said panel is not available. It has been 1.5 months my request is pending and has not resolved yet.”

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Posted 3 years ago

“Hello all customer, They broken promise in the Discovery 's Day and cancel all my order w/o writing an apologize letter let me know before cancel. They said sorry for the whole week "Discovery" problem display promotion. I can not accept it, because if you display for all the world see you need to obey and follow up your promise and don't do like all China website that people never buy it. They give me 40% off coupon but I don't like it. So disappoint and no interest to buy. Truely. Ngoan”

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Posted 3 years ago

“absolute rubbish took five phones to get repair I had to tell you who covered our area as you tried to send two different firms who did not come to our area .Voucher offered twice to say sorry never sent even after two more calls How can you run a big company like this !!!!!”

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Posted 3 years ago

“Purchaed a brand new 70 inch smart t.v. several months ago from Best buy. 6 series UHD LED. Stopped working out of nowhere. Contacted Samsung warranty I registered this product with my Samsung account and it was still under factory warranty. Did some troubleshooting with Samsung representative over the phone, and they arranged a repair service to come to my home and fix this as this was a product malfunction deemed worthy of Samsung repair. T.v. would not turn on but the sound worked. Had this professionally installed up on my wall in my living room. First repairmen arranged with Assurian. They took the t.v. down and replaced the motherboard. Still didn't work. They came back two weeks later and replied motherboard again and the panel and other parts. Still wouldn't work. More parts continued to come in the mail and Assurian was scheduled to come back the third time on 09/07/2021. They were a no call no show. Called Samsung. Samsung initiated an ENR escalation for t.v. replacement. However, Samsung warranty insisted on another engineer to try to fix again with more parts. He came from Lakes Electronics to my home on 09/24. Took t.v. down. Told me the panel was cracked and wrote in his report and left. Called Samsung back and they told me the ticket was closed because of water damage and physical damage not covered under warranty. Told them the last people to touch this t.v. still mounted on the wall and it was left unplugged was their repairmen. Samsung told me to call Assurian myself and file a complaint. Samsung also told me I was refusing to understand. Refused to provide any email or provision of the initial t.v. assessments written by Assurian. Said they didn't exist. When I inquired about the many parts sent via UPS to my house AFTER the 2nd repairmen took apart the t.v. and changed internal parts, Samsung told me they never had this information and I damaged the t.v. myself. Very discouraged to be blamed, called a liar, and accused of "trying to gain something" by Samsung warranty. 9 phone calls. Two third party servicemen. 3 house calls at my home and 4 house calls from Samsung arranged repair services that were cancelled or no call no show. Buyer beware. Keep a paper trail and log all encounters and get names. Don't let Samsung force you into a position where it is your word versus multiple repair companies. ENR escalation was more like a de-escalation. I would rather just pitch the t.v. and buy another than be belittled, yelled at, and called a liar and be accused of pulling a fast one when I was just following Samsung repair protocol to ensure their t.v. was fixed while under warranty. After missing days at work and hiring house sitters to be present for these repairmen and hours and hours on the phone to defend myself, I would rather have no t.v. than the stress Samsung put me through. Accountability is part of most companies mission and vision statements. Samsung should consider reviewing their ethics policy for customers.”

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Posted 3 years ago

“Quick to reply on phone but refers to establishing a ticket. Wants me to mail in to Customer Support. You get no ticket reference number, no expected time until reply. It took 27 hours to receive a receipt! That should be automatic. Then waiting for the reply "There is nothing else you can do but wait," according to the phone support. First and only previous time I asked, years ago it took 11 days to get a reply. This time it's taken 5 days so far, and still waiting. My question is just straightforward answer to what the meaning is of a message I get from Smart Switch. It could easily be avoided by making the text more informative in the first place. Furhtermore, such a question should be answerable by the telephone service, but they can't. No expected time of reply is just pathetic. Samsung is no longer a premium brand.”

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Posted 3 years ago

“The best customer service. Quick repair and professional engineers. The appointment was booked in a short time and my issue was sorted perfectly.”

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Posted 3 years ago

“Samsung QLED TV is total garbage. From 9th month suddenly it started showing dark strip in the center of the TV. There is no scratch or touch on the TV but Samsung says it is not covered in warranty. What do you do with 75 inch, $1500 garbage now. Do not trust this product going forward.”

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Posted 3 years ago

“Terrible experience with samsung. I decided to moved from iphone to galaxy flip 3. I made a pre-order back in Aug, not only their shipping is delayed but today I got cancellation email my whole order (which includes flip3 and galaxy watch)!!! Rep. said they are not sure if they can retrive my order, i need to wait 24-48hr more for them to confirm!”

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Posted 3 years ago

“GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE. Sent a damaged machine and refuse to take ownership. Then turn around and void my warranty. Sad from such a large and prestigious name. ALLOW THIS TO BE YOUR WARNING. DO NOT BUY ANYTHING FROM THIS FAKE LYING COMPANY. PROMISE the world before you purchase only to be conned into fake promotions and promises.”

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Posted 3 years ago

“My picture and sound always go out. I've called customer support 6 times. The reps don't know English. This is constant. Save your money. Get an LG.”

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Posted 3 years ago

“I had every single samsung since S4 and was very happy with samsung untill now samsung flip 3. They offered me £200 for the trade in but after using the flip 3 and i did not like the phone so i decided to return it. However upon calling samsung regards for my traded in device they only offered me £10 for it as they can not return my phone back as its already been recycled. but the worse thing is their customer service. They do not listen to you and they talk over you and do not try to solve the issue. I am actually moving to xiaomi or any other premium android phones.”

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Posted 3 years ago

“Worst experience for me at least. Remodeled kitchen back in April 2021 and ordered a new fridge from Samsung.com. I am writing this review on September 2021 and still getting jerked around on the delivery time. My online check-in will state this will be delivered by July 6th. Then July 6th comes and go, then they tell me August. Then September and now it will October. I keep being told its on backorder. But how they dont know month from month and just keep stringing you along. Lost all faith in Samsung Appliances. I would avoid at all costs if I were you. Very poor customer service and will leave you hanging with no remorse.”

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Posted 3 years ago

“Worst experience, switched from iPhone to note 20 ultra & that was the biggest mistake. Worst customer service. To cut short never buy a Samsung phone. They don't know what is customer service & how to keep your clients happy. Badddd”

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Posted 3 years ago

“I was promised a washer and dryer to be delivered about 4 times now and still has not arrived. I requested a refund and then a new date was promised. Still...no washer and dryer nor a refund. You cannot talk to a manager. All you have the option to do is submit a claim and wait for them to process. They still have my money and I have no clue what to do!”

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Posted 3 years ago

“Don't buy samsung products, worst customer service on the planet. I ordered a Jet bot AI+ and received a Jet bot +, I called the number on samsung.com, they kept telling me that they couldn't take care of it and samsung would email me back with a return slip, never happened so after a few days i got back on samsung.com and used there online assistant to try and take care of it, well that didn't help, they told me i'd have to wait for them to contact me and after nobody from samsung contacted me, I tried 3 more times over the next 3 weeks everytime getting there ticket number,( Ticket #5894634 Ticket #5931903(shawn) and 5980221. Now the last straw, I called today and asked for supervisor and after 44 minutes of her putting me on hold, she some how disconnected the call. So this where I sit. They billed me for the Jet bot AI+, its on my credit. my house is filled with samsung products, IT WILL BE THE LAST.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews