Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service Samsung ac compressor part very very lose build quality very bad 3rd class product customer care facilty very bad fake company 👎👎”

Helpful Report

Posted 1 year ago

“If I could give zero I would. Stay away from Samsung and warranty is worthless”

Helpful Report

Posted 1 year ago

“I will never buy Samsung again. My fridge is making noise and is on Warranty. I have called Samsung repair and until now was not fixed. First time techs came and said that was nothing wrong the fridge, even after I show him the video with the noise. I called again and they replaced a part that did not fix my problem. The third time I called and tech support suggested to de-frost the fridge and I did, but didn't fix. At the fourth time they found a problem with the Ice maker motor and after they ordered they cancelled the ticket without get in touch with me and I had to call in again.”

Helpful Report

Posted 1 year ago

“If there was an option for no stars, that is what they would get. It is a foreign company who shouldn't be allowed to do business in the United States. Their Customer Service Reps don't speak English well enough and are morons, incompetents and liars. For a technology company, their technology is substandard. Do not buy anything from them.”

Helpful Report

Posted 1 year ago

“Never order from Samsung.com. If you face any issue, they are not going to entertain you. Customer support will always say, you will get a callback, but they never call. I had 10-15 times same issue.”

Helpful Report

Posted 1 year ago

“Samsung refrigerator destroyed my flooring, ice maker leakage, one year it took to listen to me, got mold on floor floor destroyed end up taking my child to doctor because of mold allergies, they refuse to pay for all the damage . All invoices and contractors information was given, there own Technician reported and showed pictures of the floor damage, yet they come up every time with new demands that my contractor did not call, my contractor such dnd such excuses after excuses. Customer service and Samsung stay away.”

Helpful Report

Posted 1 year ago

“After a decade with Samsung and always buying the top line phones plus bought loads of phones for friends and family I finally decide to give up and move to different phones. After the last update my phone Z fold 4 have restart itself several times and since the moment phone switched back on it couldent locate any WiFi network , cannot turn on bluetooth , cannot provide hotspot , draining battery much faster and slowed the phone 10 times and because of a tiny dent they didnt want to fix because of the warranty. I believe that was Samsungs doing so they should cover the whole cost of the repair and they didnt. Please avoid them at any cost !!!”

Helpful Report

Posted 1 year ago

“Tv oled 3 years usage ,burned the panel , ask me 400€ to repair , unacceptable”

Helpful Report

Posted 1 year ago

“Horrible and ignorant customer service in Hungary, avoid purchasing from them if you can”

Helpful Report

Posted 1 year ago

“Avoid samsung they ripped me off and discriminated against my disability told me to write down the complaint reference when I'm registered blind”

Helpful Report

Posted 1 year ago

“I want to give samsung 1 for their customer service specifically. I had z flip 4 and on July I trade it with z flip 5 for my birthday i received the phone by Aug 9th after 2 weeks using the phone my screen turned yellow and started to blink without any function . I called customer service the same day that issue happened . I was with agents and supervisors back and fort for 2 hours and 45 min. They opened the claims for the case . I asked since the new phone i am returning before 1 month using i request refund for whole ( return phone ) which was $ 900 and the differences i paid for new one they told me they are going to either issue me refund or samsons credit . Now its been a month since i returned even my new phone didnt get anything back .Never heard anything back . I called again the agent told me she is opening new ticket for investigate now I received an email saying i didnt return the first phone which was z filip 4 ( I have FEDEX receipt ) . I need someone take care of this mess immediately . I want to buy new phone never ever samsug again . Ler me know if you need more documents .”

Helpful Report

Posted 1 year ago

“Stackable Buyer beware! I purchased a stackable washer and dryer. Still under one year warranty, the dryer needed repair. Was informed I had to get someone to unstack before repairing. And then have someone reinstall when repair is done.”

Helpful Report

Posted 1 year ago

“Samsung customer support is horrible. I ask for a supervisor to contact me but no one did. I spoke to 6 representative and they messed up my watch worst then it was. I could barely understand them for lack of English. I'm switching to apple. Absolutely horrible!”

Helpful Report

Posted 1 year ago

“They are unprofessional and they treat their customers very badly . Good luck if Ur device becomes faulty and you need it fixed because they'll give you the runaround then come up with a way not to fix . Discusting behaviour. Not worth the stress they put me in”

Helpful Report

Posted 1 year ago

“Where's customer support in the world Next to, AT&T...... I see why everybody switched to apple.”

Helpful Report

Posted 1 year ago

“Please avoid at all costs, purchased a TV in 2020 directly from Samsung with marketing on the website claiming 5 years, turns out this is only covered in small print if you sign up for it which I was not made aware of, 3 years later today I experienced an issue where I found from industry experts that the LCD display can just stop working after 2/3 years, Samsung had said I can get it repaired 100% at my expense for what I would deem a manufacturing fault if its common to happen or to get shafted with trading up with upto a 15% discount.”

Helpful Report

Posted 1 year ago

“We bought a Chef Select Refrigerator from Samsung some time ago. Since the purchase the icemaker never has worked and has been replaced or repaired at least 4 times. Any Samsung refrigerator with an icemaker located in the refrigerator section is worthless. Ultimately, in response to our complaints and an alleged class action, Samsung said they had a fix. That fix did not work either so they offered to give us a 50% coupon for the purchase of any item online at samsung.com even on sale items. That offer was ultimately accepted but the Samsung representatives (multiple of which) misrepresented the offer and the coupon did not work. They than tried to make another offer which was rejected. That offer, however, would require us to deface the CHEF Refrigerator by taking off the interior stickers. Not sure what that was about but totally unacceptable. It was bad enough we bought a lemon. My rating of 1 star is based on the fact that we bought an expensive product with a defective icemaker and the fact that Samsung misrepresented the remedy for that problem by making an offer that they refused to honor. Don't buy any Samsung Refrigerators with an icemaker in the refrigerator section as I don't believe the problem has yet to be fixed.”

Helpful Report

Posted 1 year ago

“I'm Ranjit Das from Birati,kolkata - 49. My contact No :- 7980563219. I have taken a Samsung Laptop 10.09.2023 from Birati Great Eastern .Last 26.09.2023 it became completely bad, S/N: KS3G99YW80000M AND M/N: NP750XED. I booked a call on 27.09.2023 after 6-7 days the technician visited, the technician checked and found that the motherboard is bad.Since my laptop is not complete for 1 month and the machine is due to manufacturing defect, I am asked to exchange the machine.As no reply from service center. I book call again they said will be informed within 2 days also as no reply, then i informed Great Eastern , Deller said machine will exchange. The machine to has been bad for 17 days and still no solution. Yesterday 12.10.2023 After contacting Deller Service Manager Manas Banerjee Sir was contacted. Manas Banarjee Contact No - 7003858622. I did not expect to get such bad service and such bad behavior from Samsung. I want to exchange my laptop as soon as possible.”

Helpful Report

Posted 1 year ago

“Had the Galaxy note 22 for about 14 months, software issues made the phone un-usable. ATT directed me to reach out to samsung, they said it would take 12 days and I would have to pay out of pocket to fix the phone. No damages, phone lasted 14 months and now I have to replace it. Deeply unsastisfied. The cost of the phone and ROI is not worth it.”

Helpful Report

Posted 1 year ago

“Via text or live agent, service is horrible. Not knowledgeable reps and text puts you in a merry-go round.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews