Sandersons Boutique Store Reviews

Name: Sandersons Boutique Store
Address: 6 Joseph Howard House Fox, Valley Way, Stocksbridge, Sheffield, Sheffield
Rating: 4.40

4.4 Rating 167 Reviews

84 %

of reviewers recommend Sandersons Boutique Store

4.4

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01142134695

Email:

info@sandersonsdeptstore.co.uk

Location:

6 Joseph Howard House Fox, Valley Way, Stocksbridge, Sheffield
Sheffield
S36 2AB

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Sandersons Boutique Store 5 star review on 18th August 2024

Nick Parkin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and Thee quickest delivery 👏👏. Nicole is lovely via email and so helpful- 5* all round 👌👌👌 x”

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Posted 9 months ago

“Excellent service!”

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Posted 9 months ago

“I ordered an item that was in stock, the pay.ent went through but then the order was cancelled without any communication. Money was refunded, but that's not the point. I would have liked an explanation as to why at least.”

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Posted 9 months ago

Dear [Reviewer],Thank you for taking the time to provide us with your valuable feedback regarding your recent experience at Sandersons Boutique Store. We appreciate customers like you who share their experiences and help us improve our services. Firstly, we sincerely apologise for any inconvenience you may have encountered with your order. We understand that it must have been disappointing to have your order cancelled without any communication. We completely agree that you should have received an explanation as to why this occurred, and we take full responsibility for not providing you with that clarification. To ensure that this situation does not happen again in the future, we would greatly appreciate it if you could share more details about your order. Kindly provide us with your order number or any other relevant information. This will allow us to investigate the issue and identify the root cause of the problem. At Sandersons Boutique Store, our main goal is to provide the best shopping experience to our customers, and we genuinely want to make things right for you. Your feedback has provided us with an opportunity to rectify this situation and improve our processes further. Once again, we are sincerely sorry for any frustration caused, and we genuinely value your feedback. We look forward to hearing from you and discussing how we can make your

Posted 9 months ago

“Sandersons is a very good online store 😊”

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Posted 9 months ago

“Fast delivery.”

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Posted 9 months ago

“First time buying from this boutique and I can sadly say it wasn’t a positive experience! I ordered a pair of Armani trainers in black for next day delivery for my son’s prom but when they arrived they were completely different to what I had ordered! They come in blue beige and orange!! I sent and email the same day to complain and address the issue over a week ago now and I still haven’t had a response back which I’m my eyes is terrible customer service.”

Helpful Report

Posted 9 months ago

Hi Michelle, I am so sorry to hear this, I have checked our inbox and cannot locate your email sadly. If you would like to email info@sandersonsdeptstore.co.uk, we would be happy to assist you with this issue. Kind regards,

Posted 9 months ago

“Great boot, delivered very promptly, excellent service!”

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Posted 9 months ago

“I want to return it for a smaller size but I don't know what to do. Pls help”

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Posted 9 months ago

“Went to the Stockbridge Store to return an online purchase. The lady I dealt with was extremely helpful and I will definitely return to the store.”

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Posted 9 months ago

“The returns process is difficult, not straightforward and as a result am left with an expensive item that’s too big to wear. Ultimately my fault for buying a larger size but am used to returns process that are very simple therefore not time consuming.”

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Posted 9 months ago

Dear Anne,Thank you so much for taking the time to provide us with your feedback on your experience at Sandersons Boutique Store. We genuinely appreciate customers like you who share their thoughts with us. We would like to sincerely apologise for the inconvenience you faced with our returns process. We always strive to provide a hassle-free and time-efficient returns process for our customers, and it is disappointing to hear that we fell short of your expectations. We understand that simplicity and ease are important factors in making the returns process convenient for our customers. In order to improve our services, we would greatly appreciate it if you could share with us any specific suggestions you may have on how we can make the returns process easier and more straightforward. Your valuable input will help us identify areas for improvement and offer you a better experience in the future. Thank you once again for bringing this matter to our attention. We genuinely value your feedback, and your satisfaction is of the utmost importance to us. We hope to have the opportunity to serve you better in the future. Kind regards

Posted 9 months ago

“Placed an order, largely for a shoe valet kit. Also added an order of socks to obtain free delivery. Sent the socks, cancelled the delivery of the shoe valet set without any explanation (despite it showing online, and still showing as available online). Voucher I used to part pay was split across both item, I didn’t even get the socks with the voucher, despite them cancelling my order. I will never use them again, and don’t advise anyone else too.”

Helpful Report

Posted 9 months ago

Dear [Reviewer],Thank you for taking the time to provide us with your feedback regarding your recent experience with Sandersons Boutique Store. We sincerely appreciate it when customers like yourself share their thoughts and concerns, as it allows us to improve our services and rectify any mistakes. We would like to sincerely apologise for the issues you encountered with your order, especially regarding the cancellation of the shoe valet kit without any explanation. This is certainly not the level of service we strive to provide, and we understand your disappointment. Also, we apologise for the inconvenience caused by the splitting of the voucher across both items and not receiving the socks with the voucher as intended. Once again, we extend our sincerest apologies for any inconvenience caused, and we assure you that we will take your feedback seriously to prevent similar issues from happening in the future. We value your business and hope to have the opportunity to serve you better in the future. Thank you for bringing

Posted 9 months ago

“I found the perfect black raffia belt to wear with summer dresses at a great price. Thank you.”

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Posted 9 months ago

“Excellent service.... Very fast. Bag was well packed, and beautifully presented. Would order again.”

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Posted 9 months ago

“They have a fabulous range of menswear on an easy to use website. Next day delivery meant I got my purchase within 24 hours. Had a slight discrepancy when delivered but this was sorted out immediately so I have to say that the customer service is excellent. I will definitely be using Sandersons again.”

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Posted 9 months ago

“Very good prompt service and delivery”

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Posted 9 months ago

“You have to organise your own return postage for online orders.”

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Posted 9 months ago

Dear Richard,Thank you so much for taking the time to share your experience at Sandersons Boutique Store. We truly appreciate your feedback and value your thoughts on our services. We sincerely apologise for the inconvenience caused by having to organise your own return postage for online orders. We completely understand how this could have been frustrating and we deeply regret any inconvenience you may have faced as a result. Your feedback is essential to us, as we continuously strive to improve our customers' experience. We would love to hear more about your thoughts and suggestions on how we can make things better. Is there any particular method or service you would like us to adopt for return postage? Your input will undoubtedly help us enhance our processes and provide a more seamless experience for all our valued customers. Once again, thank you for reaching out to us and bringing this matter to our attention. We truly value your support and hope to have the opportunity to serve you better in the future. Warm regards,

Posted 9 months ago

“You had exactly the Birkenstocks that I wanted - for £20 less than from the Birkenstock store- and you delivered them in 24 hours! Fantastic products, great prices and excellent service. Thank you very much 😃”

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Posted 9 months ago

“Really nice jeans at a good price. Delivered really quickly and all recyclable packaging. All very good”

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Posted 9 months ago

“Efficient! Great service. I would buy from them again and again.”

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Posted 9 months ago

“Ordered my flip flops and when they arrived I couldn’t get my feet into them as the toe post material was short so couldn’t get them on . Maybe there was faulty. Not impressed having to pay £10.00 to return through the post office ordered and tracked to send them back either . J Pogson”

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Posted 9 months ago

Dear Julie,Thank you so much for taking the time to share your feedback about your recent experience with Sandersons Boutique Store. We truly appreciate your honesty and it means a lot to us that you shared your concerns. We are truly sorry to hear about the issue you encountered with the flip flops you ordered. It seems like there may have been a fault with the toe post material, and we understand how frustrating and disappointing that must have been for you. Please accept our sincerest apologies for any inconvenience this may have caused. We also apologize for the inconvenience of having to pay £10.00 to return the item through the post office, especially when you had originally ordered and tracked the item with us. We understand that this additional cost is not ideal and we apologize for any frustration it may have caused you. We want to make things right and improve your experience with Sandersons Boutique Store. Is there anything specific we can do to rectify the situation? We value your input and would truly appreciate any suggestions you may have on how we can improve our products and services. Once again, thank you for bringing this matter to our attention. We deeply value your feedback and we assure you that we will take the necessary steps to prevent similar occurrences in

Posted 9 months ago

Sandersons Boutique Store is rated 4.4 based on 167 reviews