“tried to pay my credit card bill with them whilst in hospital but only met with inconsiderate obstruction on phone whilst in hospital they would not accept payment with by nationwide debit card and after trying to complain at service received the only complaint proceedure is in writing is by letter no e,mail address this bank really needs to get into the digital age i could have done without the stress caused to me by there inconsiderate position and they should be ashamed at the treatment i received”
“I have been unable to adjust my regular payments since I set up my direct debit. They have been thoroughly unhelpful and no-one there seems to have a clue.”
“If there was 0stars it would be better. Worst bank I’ve ever banked with. I prefer having cash and keeping my own money then leaving it on their hands. Blocked my card more than 3time due to ‘security reasons’ I was stuck in central far from home with no money because my account was blocked. Had to pay £50 taxi to go back home. Never again can’t wait to get my account unblocked and leave this bank.”
“I have got 4 year tax refund back from hmrc but santander as blocked my account they want proof of where the money came from. When they can see it i have given them all the evidence from hmrc and even went to the bank to prove my identity. But my account still blocked. Now im thinking its something else. Maybe to do with my name as the person on the phone called me black Black black few time and in person at the bank the lady had a problem cause I'm a bus driver. I have ask them if they want anything else just to contact hmrc and they will tell them that the payment is for sad sad sad sad”
“Stay away from Santander they are thee worst finance company in the USA .. I’ve been financing with them since December 2018 and wondered why more was take out of my payment for interest then was for the principal so I called them and they told me that there’s a 12 dollar plus a day fee that is added to my payment that wasn’t ever told to me in the past .. My payment date is the 21st of the month but now I just found out that if I would have payed on the 1st which I could have I could have been saving 12 dollars per Day for Years .. These Guys Are The Worst .. Stay Away !!!!”
“Got the documentation wrong for a remortgage and did nothing to hurry to fix it, meaning I’ve been made homeless due to having to leave a rented property and the completion for my new house not being able to go ahead. Dreadful customer service and absolutely shambolic staff.”
“I use santander online banking, but the access of my online banking gets block for no reason all the time if I logon again and again they block my access even for the big and small transactions they block the access just because they doubt my transaction for security reason they block it without any prior notice. I have to call the bank all the time to unblock my online access...... there will be important transactions to do and during that they block the access due to which i had to face so many losses in my business life, it's such a time waste doing all these calls and all to get back the access....Munzo bank is most easier and best......”
“The worst bank account I have every dealt with in UK!!
I have had my bank account for 2 months and had my salary paid into account each month. I have not gone into overdraft and have not done much other than pay rent and send money wife for groceries....
I couldn't access my account today so called and was told that after reviewing the account, it has been closed. I did not receive a call and all this was done today, the same day a letter was posted...
This is not only dangerous, as i could have been relying on access to fund but also downright disrespectful.”
“Worst customer service ever. Not willing to help elderly, making them phone over and over again, giving wrong information. Changing what they are saying each time. And when i call them, they say they cannot help, but they are happy to advice my mother that i can do everything on her behalf online. is that not security breach? no help at all. Promised me that they will call my mother to sort things out the same day. it has been 4 days and no phone call.”
“Useless bank ?? Still waiting on a decision on my bounce-back loan , every other bank sorts out straight away , but I’ve been waiting over a week ??? Why”
“Without doubt THE WORST BANK I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.!!!
I was recently interrogated OUTSIDE my local branch when I went to effect a transaction that wasn't possible to complete from home. I was told by a member of staff outside the branch that my transaction was Non Essential and that I should stay at home. When I explained that I was also needing to collect a prescription for a 96 year old whilst out I was further criticised and told "You can get prescriptions online you know". I also needed some food shopping but here was no reply to this. This employee I might add was patrolling up and down a line of customers WITHOUT any form of PPE, not even a face mask.
I raised a complaint following my experience but Santander decided to close it without speaking to me.
The way I was spoken to in the street, in public, in front of several other people was totally unacceptable. It felt like I was living in a regime led Country, being questioned in the street and judged by an employee. I'm not surprised by the number of poor reviews this bank receive, in my experience they are justified.”
“Customer service complaints team were unhelpful when I made a complaint about their one of the branch staff attitude. They were asking lot of personal questions which I felt was " Non Standard "
I never come across of this situation with any other banks or customer care team. It was an awful experience. I never recommend anyone to have a banking relationship with Santander. I am planning to close my account down with Santander soon.”
“This is worst bank ever my advice take your money & run!!! My son got his tax rebate through from HMRC but this shitty bank has blocked all of his account as they saying he is not entitled to this refund. Never in a million years have I heard nor has anyone I’ve spoken too including other accountants - heard of a bank asking for your yearly income to say wether or not you can have the money. HMRC are aware of this & are doing there best to get it sorted but said the bank is still refusing to back down & give my son his money. 1st hand thieves, absolutely disgusting bank & it don’t matter who you speak with they all have attitude. Wants closing down!!!!
Stay away & go to a bank that deserves your customer because Santander definitely DONT .”
“Santander is the worst bank that I have ever had. The customer Service is poor. If card is lost or stolen or if you have had theft, it takes them a full week or more to mail you a new card. Most banks will overnight you a card or you can walk into a local branch. Not so with Santander, they do not even offer you a temporary card. Terrible! If you have have a dispute with an outside Vendor, forgot about Santander helping get your money back, if it does not benefit them they are not going to help. They claim about respect yet they offer none. I lost my phone and my Venmo account was hacked for 4 thousand dollars and Santander denied my claim. Fortunately Venmo believed that my account was true after an extensive investigation and refunded my stolen money. I closed my account and went to a local bank in Boston where they truly do care about their customers. Santander has no shame.”
“Worst bank ever! I've been with this bank for over a year. Without reason, cause, or notification, they have locked my account and for an entire week, no one still knows why or who has locked it.
The CEO's PA has written to me informing me that he will get back to me 'soon', and apologise for the wait, but he would get back to me once he's stepped out of the Jacuzzi, butane may as well have added, that he can't be arsed with 'little' customers. The app is super sensitive and even when you put the correct pin number in to access your account, it mostly locks your account and then you have to reset it!
Avoid this bank, and use banks like Nationwide or Barclays, they will treat you like a human and not like a *hit”
“I recently wanted to transfer my Mothers account (for whom I hold Power of Attorney) to Santander who I already bank with. This I found out was not possible to on-line or over the phone, however despite the covid-19 restrictions the telephone operator booked an appointment for me at the Farnborough branch. When I arrived at branch I was told that I had got it wrong, even though I am completely sure I did not, and ended up in an argument with the manager on the pavement outside the branch in front of other customers.
Why inefficient: If it had been possible to do this on-line or over the phone with me posting the PoA to Santander this would not have been a problem. It may be that this was possible to do and the operator was not aware, he did after all ask that I brought my 98 year old Mother with me so he obviously had no idea what a PoA is.
Why Inept: Beside the fact that I was told I could have an appointment when I could not, the appointment was booked to meet someone named Daniel but when I arrived I was told that Daniel had not worked that this branch for months.
Why arrogant: Over the years I have often found Santander to be arrogant, but the manager on this occasion surpassed anything encountered before.
Santander has lost all my business, and with an 83% one star rating on Trust Pilot I wouldn’t be surprised if many others follow suit. There are better banks out there with better interest rates, and it is extremely easy to move accounts these days from the comfort of your home – providing it’s not a PoA account.”
“Awful and terrible service by Santander bank. First you block and close I and my partner's accounts, demand we pay up overdrafts in 7 days even though we only received your letter 5 days after you sent it, which meant we had 2 days to pay. All this in the midst of Coronavirus pandemic. Your letters stated no payments will be allowed out of the account but lo and behold few days later you send an email saying i went into unarranged overdraft, not just that you tell me i have a document waiting for me online and to log on. Have you forgotten you already closed my accounts? Even if the current account is still open due to overdraft pending, how will i log on when you have removed all access. Also if no payments are allowed out, how did any payments leave the account. Your email states exceeded arranged overdraft on 10/03. Your letter of closure of account dated 12/03 was received on 17/03. The account was deffinitely in arranged overdraft on 10/03 so i am not sure what you are talking about. Plus you are not picking calls. You sure can do better.”
