“I’ve been with this bank for more years than I can remember. Recently I tried to pay off a family debt and it was flagged up as fraud. I cancelled the payment and was told Santander will look into the fraudulent account I was trying to send money to. They froze all my accounts, including online access. 6 days later I’m still waiting for access to my account!! MINE!! Not theirs!! The staff keep repeating the same thing… theirs nowhere to go as they’ve closed the kiosks… it’s infuriating as I have to phone them to do transfers etc. they force everyone to do online banking and ask us to be kind to their staff.. but they treat their clients like dirt! I’ve told them I’m changing banks but they really don’t care! The worse customer service ever!!”
“They will surely take everything from you if you opted to engage with them. I appealed to their support service many times, but nothing was ever done. Recommended to me by a friend, "S I M O N C H . C O M" quickly and effectively fixed my problem!”
“Been trying to get my interest payment over the phone for2023 -2024 for weeks ..they told me to ring today only to be told they can't tell me ..they can post to me 7-10 working days ..so have to wait even longer ..”
“I visited my local Santander branch which is ormskirk and I was horrified to see a women who is a cocaine addict working there. I will be closing my account as I don’t want an addict to see my financial personal information. Her names Chloe by the way and she’s in her 20s.”
“I have tried to call customer service for two after being in the phone que for 10 minutes waiting for a live person they take my account information and mysteriously I AM Disconnected!!! Absolutely the worst customer service call center !!! CEO needs to start firing managers that are not reporting calls being hung up on!!!”
“This new app is absolutely useless. I thought it was my phone that was the problem but having read other reviews it's obviously the app. Why they had to update to this rubbish is beyond me. Bring back the old app.”
“I uninstalled the new app as it kept freezing on the initial page for minutes on end. Installed the app again. Now I need to reload my ID and face picture when it should be on record under my log in details when I first installed the app. Trying to take an acceptable picture of my ID seems impossible, as it's blurred or not in frame or not possible to read.
A waste of time and effort. I'll do online banking from now on, until they ruin that.”
“Since new app became operational I have had considerable problems with accessing and completing transactions on my android tablet.Slow log on,repeated log requirements,transactions incomplete, no confidence,NEVER had any issues with old app,getting to stage of closing account and going elsewhere.”
“After banking with Santander for years I'm really considering moving banks. This new app is shocking, it's so slow, keeps cutting off. Get your act together santander”
“I think the new app is awful. Takes forever to get in, kicks you out halfway through logging on. Very very slow. I have been trying to get on for the last 2 hours. Considering changing my account and I have been with them for years.”
“Company does not work with you. Made my payment a few days late during a holiday weekend. Wouldn’t have been late if wasn’t for the holiday. They didn’t care still charged the late fee. THEY SUCK!!!!”
“We have had accounts with AbbeyNatioal / Santander for over 40years . We currently live in South Africa and have told the bank we do not have a reliable postal service. We have now discovered to our horror they are in the process of closing all accounts because they sent letters in February which we've received on 31st May . We have now been told the accounts are being closed because we did not respond. We are totally stranded now without funds to pay our bills and everyday living expenses. We have appealed to them to help to no avail. We have a substantial amount of money with them and are very concerned that they say they are going to send a cheque despite telling them time again We do not have a postal system which is the cause of this awful situation in the first place . Amy help would be appreciated.”
“After 47 minutes waiting on the phone the girl who took the call asked my name not acc no. Then said just a minute and hung up. Absolutely disgusting customer service. It's shocking but reading your reviews not surprising.”
“Tried to open an account for my son. 8 applications, 2 visits to a branch and 4 phone calls and still no account. Poor communication and totally disregard for customer satisfaction. Don’t bother with this shoddy bank”
“My bank account were closed with no explanation and this is a nightmare cause as you know you schedule all your payment from the account and people at the Branch are not polite and professional specially branch located in Dedham square, MA where the manager do not leave her chair to speak to customer and treat you like you’re from another planet!! Sorry Santander you need improve your customer relations.
I requested an explanation but so far nothing they just ask me if I requested to close the account but I did not and they were in shock o know what was happening!!! I am afraid this is a glitch but whatever I am moving forward!! Thank you”
“I wish I could give them 0 stars. If I had known that I would have so much hassel and issues with this company I never would have signed with them. Its been a constent battle of them over charging me and taking two payments at once and all ways sending me incorrect bills that are not what I owe. This company litterally will rob you blind do not work with them.”
