Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.62

4.6 Rating 2,941 Reviews

92 %

of reviewers recommend Satsuma Loans

Company Reviews

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Metrics

4.6

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to pay off and doesn't leave me short of cash when the payments are taken. Have been very helpful when I needed their help.”

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Posted 6 years ago

“It was very fast service”

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Posted 6 years ago

“Appalled at satsuma I applied for a loan on Monday which was preapproved it then sent me a email to send my bank statement which I did, I then had to communicate with them to find out they needed more evidence for proof of earnings which I sent and over 48 hours the loan is still pending and no communication from satsuma after I contacted them again. This is not the way to run a business very disappointed.”

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Posted 6 years ago

I'm really sorry to hear about your experience, I have passed your feedback to the relevant team to investigate how we can improve. If you would like to log a complaint you can find out more here: https://www.satsumaloans.co.uk/existing-customers/complaints

Posted 6 years ago

“Woeful ! Got offered a loan after filling out a simple form as long as I sent my payslip (which I did immediately). Got a reply by email a full day later asking me a simple question that should have been on the original form if it was needed . I then got an email saying I need to wait another 24 hours for them to review again . Very poor communication and slow ! I am not getting paid for this as just downloaded this to write this review as so annoyed”

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Posted 6 years ago

Hi James, I'm really sorry to hear about your application experience. This certainly isn't the customer experience we want to provide, I've given your feedback to the relevant team to investigate. If you would like to log a complaint, you can find out more here: https://www.satsumaloans.co.uk/existing-customers/complaints

Posted 6 years ago

“Process was fast and simplified”

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Posted 6 years ago

“no hassle very straightforward”

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Posted 6 years ago

“Very easy application and fast payout”

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Posted 6 years ago

“we applied they were there instantly if we had a problem there was always some one to speak to I certainly wou,d recommend them”

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Posted 6 years ago

“I was very pleased with the service i got. It was easy to apply and decision was quick and you had access to your loan within the hour.”

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Posted 6 years ago

“Very quick,efficient and helpful”

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Posted 6 years ago

“Very straightforward to apply and funds paid into my account within a few hours I would highly recommend , thanks”

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Posted 6 years ago

“Not really as interest rate is ridiculous but needed money immediately to pay for repairs.”

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Posted 6 years ago

“It is a very good service. They make you feel at ease,are clear and very helpful. User friendly dashboard .Thank you so much”

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Posted 6 years ago

“It was unexpected, l was only trying, it helped me immensely.”

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Posted 6 years ago

“It was quick and simple to arrange my loan and cheaper than some others too!”

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Posted 6 years ago

“Long standing customers with good record should beable get reduced interest rates on next loans with good payment history with the company”

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Posted 6 years ago

Hi John, we're really sorry to hear that you are unhappy that as a long standing customer you can't get reduced interest rates. If you would like to log a complaint please find out more here: https://www.satsumaloans.co.uk/existing-customers/complaints

Posted 6 years ago

“Website was very easy to use and the process was quick and easy also.”

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Posted 6 years ago

“Very quick and easy to apply”

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Posted 6 years ago

“I found the whole experience very simply as a technophobe I can honestly say from start to finish really simple !! May I add I have not been paid for my review”

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Posted 6 years ago

“Simple and quick hassle free process”

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Posted 6 years ago

Satsuma Loans is rated 4.6 based on 2,941 reviews