Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.62

4.6 Rating 2,941 Reviews

92 %

of reviewers recommend Satsuma Loans

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4.6

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

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“Help me when I had no where to turn for financial help. Thankyou satsuma”

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Posted 6 years ago

“the service i received on my initial application was diabolical. Satsuma had entered incorrect information following my house move and because of that they told me i had been declined and to check the credit reference agencies when the error was entirely their fault i failed because they had entered my address incorrectly they were clearly in breach of the DPA & the new GDPR. The interest rates are extortionate to say the least as a publicly owned company (owned by Provident Financial) they have a wider duty of care. Provident seem to get through a number of chief executives lets hope the recent appointment has some common sense and an understanding of some sort of civic duty and can repair the damage caused”

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Posted 6 years ago

Hi Nicholas, I'm really sorry to hear about you're experience and I would like our complaints team to investigate this further. If you would like to log a complaint you can find out more here: https://www.satsumaloans.co.uk/existing-customers/complaints

Posted 6 years ago

“Process was quick and easy and I received the funds within couple of hours even though it was a Sunday. All info was provided before any comittments. Payment schedule and list of fees were very straight forward. Excellent.”

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Posted 6 years ago

“neither happy or happy”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Good service, very quick but you need to stop the automatic sending a letter when the loan has been paid off. There's no paperwork when you take out the loan so there shouldn't be any when you complete it.”

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Posted 6 years ago

“Very quick and easy and very helpful”

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Posted 6 years ago

“Thanks a lot for helping me with a loan when I needed urgent cash, it was very fast and easy to apply and the money was in my bank within an hour Mr Johnson.”

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Posted 6 years ago

“I very happy”

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Posted 6 years ago

“To be honest I was astonished they said yes ...... I'm self employed and work in the construction buisness and a month ago I landed a 58week contract. But had to have a week off with a bad back and the weather and bank holiday I was struggling to pay everything...... I needed £1000 quick to get the donkey off the back so to speak..... Frustrating was I had £750 trapped in PayPal until the 15th of April..... Anyway until a month or so ago my credit score was 958 but a few missed payments of one week has put me down to fair and 752!!. I applied for a small loan a couple of weeks back and got a no ..... Then Sunday lunchtime in desperation I tried Satsuma expecting the NO......actually it was the nicest Sunday afternoon hammering down with rain and wind!!!!......Satsuma looked at my predicament could see that the affordability was there and kindly excepted my application..... I earn a good salary so I can afford the premium that comes with these loans .... Thanks Satsuma....... You helped me when I needed it !!!!....... Top Company !!!”

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Posted 6 years ago

“Very quick on decisioning. Simple to use site. However I don't like that when you log in you do not have option or opportunity to make a payment.”

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Posted 6 years ago

“Think the loan was quick, but the Apr too much”

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Posted 6 years ago

“APR is a bit steep for a small loan over a short period of time”

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Posted 6 years ago

“Very quick service, website easy to navigate, all in all a hassle free experience.”

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Posted 6 years ago

“Because it help me”

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Posted 6 years ago

“Approving my loan so quickly. Thank you.”

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Posted 6 years ago

“Quick and simple application. Terms and conditions easy to find and explained in simple to understand jargon. Staff if you need to call are friendly, courteous and very helpful. They try their hardest to resolve the problem. The negative, and whilst I know no one forces you to use them, is the very high interest rates. Those who use your services are often those in dire financial need who are turned down by banks and other lower cost lenders. All that happens is you find yourself even deeper in debt and the cycle becomes ever more vicious. The poorest get poorer while the richest get richer!”

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Posted 6 years ago

“They are quick, helpful and have no hidden charges. It’s straight forward and to the point.”

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Posted 6 years ago

“The service & applying was exceptional, quick & easy 2 apply. Very quick service.”

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Posted 6 years ago

“I was really short for by bills this month and without being paid for another 3 weeks I was really stressed. Satsuma approved me within minutes. I will definitely use them again in the future if need be.”

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Posted 6 years ago

Satsuma Loans is rated 4.6 based on 2,941 reviews