Save on Laptops Reviews

Name: Save on Laptops
Rating: 4.55

4.6 Rating 2,682 Reviews

89 %

of reviewers recommend Save on Laptops

Company Reviews

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Metrics

4.6

Based on 2,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience. Always kept informed of progress. Requested next business day delivered and that's exactly what I got. Very pleased. Would use again for sure.”

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Posted 10 years ago

“Very competitive prices, swift delivery. Slightly misleading display of warranty options showing Lenovo trademark but actually supplying supplier cover. Overall would buy again from this supplier.”

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Posted 10 years ago

“Super quick delivery service, thank you.”

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Posted 10 years ago

“Very good service would recommend to others”

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Posted 10 years ago

“I found ordering the part slightly complicated but that was probably down to not having used the site for a while. The Laptop was also far cheaper than Amazon- The real bonus was the laptop arrived the next working day even though I clicked the 5 day option A very good experience and would highly recomment to any one buying a laptop”

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Posted 10 years ago

“Quick delivery Fab thank you”

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Posted 10 years ago

“excellent service, arrived next day without a hitch”

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Posted 10 years ago

“Order came on time and in perfect working order. Very happy customer right here!”

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Posted 10 years ago

“The Save on Laptops website is easy to use and the delivery was very swift. My order was received within a couple of days and there was no problem with parcel's condition. I got an email confirmation when my order was sent and one when I was due to receive my order giving me the option to contact them with any problem. A good service!”

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Posted 10 years ago

“Totally unsatisfied with their support..They call them retailer? bought Asus N550LF and found that the Fan just continuously running and then I sent them to look at it. After they tested it then they saying that the Laptop is NOT FAULTY and now I need to pay 42+20+VAT After hearing it I got shock and then quickly went to check the TandC and there is nothing saying about Stupid ENGINEERING FEE, I then mailed to Head manager and he said its not on the TandC and he saying that if I want refund then they will take -25% from it. then I replied Why should I pay for the stupid engineer fee if its not on the TandC! Then he said instead of -25% from refund we r just asking 42+20+VAT=74pound to pay you. Otherwise they will not sent the item back to me! I then replied tnx a lot for giving the experience I appreciate. So Be WARNED!! if you love LAPTOPS you Better buy it from somewhere else but stay away from "SAVEON" LAPTOP! They use their cheap trick to take money from you!”

Helpful Report

Posted 10 years ago

Dear Sir, I am sorry to hear that you are unhappy with the response you have received regarding your not faulty item. Unfortunately as per the terms and conditions you agreed to when you created your RMA, when an item is found to be not faulty you do incur engineer and transportation costs. The terms and conditions are there and you would not have been able to create your RMA as explained unless you agreed to them. At no point have we stated that this is not included in the terms and conditions of creating an RMA. Kind Regards Save On Team

Posted 10 years ago

“Very good delivery system, everything perfect. For sure I am going to buy my next computer at Save my laptops”

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Posted 10 years ago

“Great website. My laptop arrived on time and I'm very pleased with it.”

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Posted 10 years ago

“Excellent service and very reasonable prices and received the item the very next day even with standard postage. Will be purchasing in the future. 10 out of 10 overall.”

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Posted 10 years ago

“Delivered the next day. Great customer service. Would buy from again.”

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Posted 10 years ago

“The product ordered stated that it came with a 3 year warranty. It did not. When I contacted customer services they made me purchase the 3 year warranty and said I have to claim it back from the manufacturer. This is not what it said in the item description when I bought it and I would not have done so if I had know this. I had to spend lots of time trying to get this sorted out and I now have to wait 30 days to claim it back.”

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Posted 10 years ago

Hi Graham, As per our response to your previous review a few days ago, I believe all issues have now been resolved. However, if you have any further queries please do not hesitate to contact us once more. Regards, Save On Laptops Returns Team

Posted 10 years ago

“I never received the laptop in spite of the call center people at save on laptop informed me that the courier were on their way for delivery. After a long wait no courier turned up. The next day I was informed that there was no stock and it will take another 14 days to deliver. Asked the order to be cancelled and the reply was it will take 48 hours to refund my money. On top of it I was sent an email for a review asking about their service!!!”

Helpful Report

Posted 10 years ago

Dear Customer, I am sorry to hear of the issue(s) you have experienced. Please do not hesitate to contact us on 0121 202 0030 (Option 2) if you have any further queries. Regards, Save On Laptops Returns Team

Posted 10 years ago

“Highly recommended company. Excellent service and great tracking information. DPD were excellent and their tracker time was spot on. Very pleased with the service provided by Save on laptops.”

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Posted 10 years ago

“quick”

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Posted 10 years ago

“I ordered my laptop online and due to the fact that it was impossible to change my invoice address online (from an order over 5 years ago) the order wasn't processed and I was advised to call you. I did so and a gentlemen processed the order and manually changed my invoice address. Or so I thought. I opted to use the collect plus service as I would be at work. The morning that the laptop was arriving at the location I was notified by DPD what time it would arrived. I popped in after work to collect it. The shop owner where the laptop was being delivered said he couldn't accept it as it wasn't in his system. I called save on laptops (SOL) to explain my situation and SOL just instantly referred me to collect plus. I spent a long time on the phone to them and they could not locate my order. They mentioned that for this location it should be delivered via Yodel, not DPD. I called DPD to re arrange the delivery for the following morning (having to pay £5 as I was going away that afternoon and wanted the product for then). Although briefing the shop to accept the order the DPD driver wouldn't release it due to insurance issues. I called SOL immediately to lodge my concern. The lady I spoke to could only offer me an apology which was not very genuine. I asked whether there would be any form of compensation, she said no, this was a one off mistake and company policy didn't account for compensation. I expressed that I couldn't believe that in a competitive industry like this no extra provision would be made. I asked if there was a duty manager I could speak to, there wasn't. I then asked if somebody could call me back to discuss the matter. The lady then said, 'They can but they'll only tell you what I've just told you'. Appalled with the lack of customer service I decided there and then to cancel the order. During the extensive time spent on the phone to DPD, Collect plus and save on lap tops, the former two were extremely helpful in trying to solve the problem. Speaking with SOL, they were far from constructive. I dare say that if you could change your invoice address online this ordeal wouldn't have taken place. However, it did, and even an employee manually changing it, which evidently didn't occur as all the following confirmations still had my previous address on, still didn't happen. The customer service after this was really quite poor. This is the first ever review I have left.”

Helpful Report

Posted 10 years ago

Dear Customer, I am sorry to hear of the issue(s) you have experienced. We always try to resolve any issues to the best of our ability. Please do not hesitate to contact us on 0121 202 0030 (Option 2) if you have any further queries. Regards, Save On Laptops Returns Team

Posted 10 years ago

“Good price, quick delivery, contacted sales for VAT removal for Channel Islands and very helpful. All round good experience.”

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Posted 10 years ago

Save on Laptops is rated 4.6 based on 2,682 reviews