Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.56

4.6 Rating 593 Reviews

90 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.6

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good would recommend!”

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Posted 2 years ago

“Highly recommend Matt at Saxton 4x4. Knowledgeable and very professional. Thanks again.”

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Posted 2 years ago

“Great service from Mustafa, reception and handover.”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“Great service, Lovely team helpfull and informative secured us a walk in test drive and walk in walk out sale !”

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Posted 2 years ago

“Just taken delivery of our new car from Saxton4x4 great service and helpful. Kieran Hackshaw was our sales person very professional and knowledgeable would highly recommend him great to deal with. Thank you Kieran for for you help. Derek M.”

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Posted 2 years ago

“Great service from Temi and Harry - would purchase again from the dealership. Very happy customer”

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Posted 2 years ago

“My experiences was good, Harrison, Jenna, Ruhul, where so professional answered all the questions asked, Harrison showed me around and kept to his words In regards to question asked and things to be fixed on the car. I will recommend Saxton any day anytime.”

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Posted 2 years ago

“Avoid at all costs. They had arranged to buy my car, at the time they were due to collect rang me to say they weren’t coming and if I didn’t move it to another day would just cancel the purchase! After I’d taken a day off work to deal with the sale.”

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Posted 2 years ago

“Very happy with the service I received”

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Posted 2 years ago

“Excellent service was painless exercise getting a new second car all done very efficiently and professionally Much thanks to Dan Yeoman and Molly”

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Posted 2 years ago

“Had a lovely experience at SAXTON 4x4 and felt very welcomed. Reception girls are very friendly and Sales team make buying a car so positive. Hands down to the after sales team.”

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Posted 2 years ago

“Tarik and molly very helpful top services”

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Posted 2 years ago

“Staff were efficient very friendly and sorted exactly what I was looking. Then went through a very painless purchase process from Keiran and Harry.”

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Posted 2 years ago

“Brilliant showroom! Amazing cars! Really enjoyed my visit”

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Posted 2 years ago

“Terrible place known for its false advertising and poor service. I feel I had a lucky escape after paying a deposit on a car, for them to then say they had decided that it was not to the standard to sell. After investigating further, found that they had once had the car but had sold it before I put the deposit down. Please note they are still advertising this car on multiple sites. Their sales people had spent a week trying to get me to come in and see all their cars before telling me that I could no longer buy the car I had a deposit on. Looking through the reviews, it is very much hit and miss if you are lucky or not. However do you want to risk this when spending tens of thousands. Avoid avoid avoid. A glossy showroom does not guarantee you get what you pay for.”

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Posted 2 years ago

“Sell dodgy written off cars check out the range rover on Facebook page dodgy cars”

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Posted 2 years ago

“My fiance and I had a terrible experience with Saxton 4x4 on 16.02.22 to see Mercedes GLC 2019. Called them first to check if the car is still available and one of their team called Daniel confirmed that it is. First of all, we have been waiting to be seen for 1.5h by Daniel, after that time we asked at reception how much longer we need to wait for the response was that they thought Daniel had already seen us.. Once Daniel finally arrived, we have been informed the car is at a different location so we had to wait for another long time with no updates from their seller Daniel. When finaly car arrived, we did view the car however when we asked for the test drive, Daniel has said 'we don't do test drives here' which we found very strange to sell cars and do not offer test drives.. and on top of that on their website, it says that Saxton 4x4 offer test drives. Looks like Daniel was not interested to sell the car to us at all. From the beginning, he did not take us seriously, and we felt that he doesn't want to serve us at all. When he finally brought the papers for the car, he showed us the price on their website which was £32,750 when we found that car on Autotrader as well as Gumtree (it wasn't on their website at that time) the price was £31,199. When asked about that he went to check with his manager and confirmed that the price was discounted and not updated on their website and the correct price is £31,199. He said that this car was reserved and then not sold due to the finance not being approved and then discounted. Once we said that we want to buy a car, but want to do a test drive before, suddenly, it turned out that we can do the test drive which we did and all went fine. During the test drive Daniel, also said that he knows what happen with the price and explained to me that there was some confusion around its milage and that's why the price was wrong however confirmed it is £31.199. After the test drive, we said that we want to buy this car, Daniel took my details and said that it will take a few minutes. We were happy that after that long time at least we found the car we wanted. He came back after a few minutes and informed us that price is actually £32.750. We were shocked that he confirmed the price 2 or even 3 times and after us being there 5 hours with the 1-year-old baby he now changing the price! After I started to explain that it was really frustrating that we were waiting 5 hours there and that he confirmed the price it suddenly changed. I asked to speak with the manager and Daniel became very nervous and rude towards me. He was trying to avoid me speaking to his manager and even called me being rude... After 5 minutes Daniel invited me to the office and the finance manager/director named Andy met me there. He tried to explain that they cannot monitor the prices on Autotrader and Gumtree as they are external websites however how come they are advertising their cars on those marketplaces and cannot monitor prices... Daniel was with us in the room and he kept interrupting me when I was trying to explain my side of the story which again I found very rude. In the end, the conversation with the manager was pointless, the matter was not resolved, and we did not even hear sorry. Instead, they could only blame us for not making the appointment (despite not being made aware that we need to). The team at Saxton 4x4 made a mistake with the price and we were the only ones who suffer from this. Wasted 5 hours there, with no food, 4 hours driving and ending up in the massive traffic as visit took that long, all of that with 1-year-old baby, overall visit caused a lot of stress and at the end not even bought the car and only reason for this is their behavior towards us and the whole situation that was only their fault. They are proud of their great customer service and positive feedback which clearly is not great at all. Never experienced anything like this in any other dealership. Better avoid that place..”

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Posted 2 years ago

“Worse experience ever! After few days of delays, misleading information and lies I decided not to close the deal with them! They now won’t refund my £500 deposit claiming a no refund policy which they never clarified to me in the first place!!! Absolutely disgusting behaviour! I will need to pay a solicitor to fight my case now!!! A Company that doesn’t refund you a deposit??? Unheard of!!!! My advice is don’t even go near them!!!”

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Posted 2 years ago

“Konrad was really good!”

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Posted 2 years ago

Saxton 4x4 is rated 4.6 based on 593 reviews