Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.56

4.6 Rating 597 Reviews

89 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.6

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bought a car here - was told ONLY AFTER I had signed/paid a used 2021 4 Series BMW that the car has only one key and this was due to chip shortage (which BMW subsequently confirmed to be untrue). Then it turns out after many emails back and forth about the misrepresentation that Saxton does have the second key UPON FURTHER SEARCHING (was lost within their offices). Despite this issue being entirely Saxton's creation, Saxton refuses to drop off the key to me in person (40min drive). Whilst they have offered to post it, I have concerns that it could get lost in the post. For a company with ye2021 profits of £8m/turnover of £195m, being also UK Financial Conduct (FCA) authorised and regulated to deal, advise and arrange insurance products as well as engage in credit broking services, it's disappointing that this company can make misleading statements to consumers, with the original salesman (whom I'm not naming only out of courtesy) not offering any apology whatsoever and the company now making me drive over to them to resolve an issue that is entirely their own creation. Also nice touch for the saleman, in response to my complaint, flagging to me via email the sales contract provision which says "All keys will be provided to the buyer. When there is only one key, [Saxton] shall endeavour to locate... " (clause 16.3), as if this was a valid response to NOT TELLING ME BEFORE PURCHASE that there was only one key in the first place. Which, now that it turns out they had actually lost the second key within their own offices, just means THEY BREACHED THEIR OWN CONTRACT. I hope this update is comprehensive given the salesman, after the first part of the review above, accused me of (I quote) "holding someone to ransom, jumping to conclusions before a situation is ever resolved". To be clear, everything I have said above is factual and now further updated. The UK Financial Conduct Authority website contains the financial complaints procedure for the firm and other firm details (FCA firm reference number 300742). The UK Companies House website also includes further details about the company including statutory filings (Company number 04873983). Though I was told by email not to bother the directors since "Saxton 4x4 is now a self-running company, with minimal input from directors now" - which is interesting given that [the Exec Director per FCA website] is supposed to be an EXECUTIVE director according to the FCA register. UPDATE: 15 June - moved this from a one to two star. The separate Customer Services Team who dealt with my complaint was, in comparison to Sales, prompt and reasonable (and, of particular note, very friendly) - they made sure the second key that Saxton had originally misplaced was dropped off to me and with a spare battery. Am grateful that I did not have to drive a 1.5hr round journey to fix an issue Saxton had created. Shame had to go through all that stress in the first place.”

Helpful Report

Posted 1 year ago

“The whole process was quick and smooth. We had great service from Charles who explained the cars really well to us, was very patient and understanding of our needs and a pleasure to deal with. He arranged a test drive on the spot, we agreed a deal on the Saturday and the car was ready Monday to take away. The past exchange and arrangements were very simple thanks to Aveen. Would definitely recommend this dealer and will return in future.”

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Posted 1 year ago

“Had a great experience at Saxton 4x4 and went away with a good price part exchange. Joe was helpful and straight forward, and even was around when I came to pick up the car. Would recommend to others and use again.”

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Posted 1 year ago

“Amazing, very professional, very helpful all the way. Brilliant sales man Joe.”

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Posted 1 year ago

“Tarik was an incredıble sales man and britney was an amazing help thank you”

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Posted 1 year ago

“Ellie and britany are an asset to Saxtons, easy process and no worries as they sort everything for you. Thank you girls”

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Posted 1 year ago

“Very helpful and patient. It takes time to choose the right car.”

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Posted 1 year ago

“Very friendly , Joe was brilliant (proper salesman)”

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Posted 1 year ago

“Brilliant and professional to deal with, would highly recommend Jenna, Ben and Socrates they are a credit to the business”

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Posted 1 year ago

“Super helpful and great range of cars.”

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Posted 1 year ago

“Service and attention from Brett and Jenna was first class. Left no stone unturned and made me and my family absolutely buzzing with our new discovery!”

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Posted 1 year ago

“Brett was really helpful, easy transaction well done, Thank you saxton”

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Posted 1 year ago

“Nothing extra thank you - helpful polite and easily answered any questions I had. Thank you for making my transaction so seamlessly easy”

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Posted 1 year ago

“Very pleased with Luke and Britney. They explained all the details involved with our car exchange and all the offers available. 5 star customer services. Highly recommend saxton. Happy customer 😃”

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Posted 1 year ago

“Great service from Tarik and Britany throughout. Friendly and relaxed approach, and nothing was a problem.”

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Posted 1 year ago

“So happy with my car and the service I received from Britney and Matt, great team”

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Posted 1 year ago

“Petros and britney were amazing. Thank you so much!!”

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Posted 1 year ago

“Excellent service from Charles and Aveen. Great attention to detail. Would highly recommend.”

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Posted 1 year ago

“Returning customer, very efficient service from Luke and Jenna”

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Posted 1 year ago

“Excellent service! Thanks”

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Posted 1 year ago

Saxton 4x4 is rated 4.6 based on 597 reviews