Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.56

4.6 Rating 593 Reviews

90 %

of reviewers recommend Saxton 4x4

Company Reviews

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Metrics

4.6

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 3 years ago

“Very happy with the customer service, one of the best experiences I’ve had. Mo Khan (sales manager) and Daniel Dimofte (sales specialist) helped me so much. Honestly, over the moon with the purchase. I’m so grateful for Mo. Got my dream car. Will definitely recommend again. Been buying cars for years now the best sales manager in the trade me old mate”

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Posted 3 years ago

“Brilliant Ticked all my boxes Very helpful”

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Posted 3 years ago

“Kenan (Handover) and Konrad (Sales) are a couple of liars and thugs. They would go to any length to dupe you and get the car and you off their forecourt. They will lie to you, falsify facts and promise you the world and when it comes to delivering on their promise, they will simply renege on what they have said. Please please please ensure you record the entire handover process, test drive the car and read everything thoroughly including checking the service history of the car before signing any paperwork as you simply cannot trust these bunch of liars. They say all the good things you want to hear but hide the real facts. Whilst I am privileged and will be taking these con artists to court, I would want to warn you as I know, not everyone will be this privileged. Incident: Booked a Range Rover online worth 41,200 on 27th November 2021 and was told the car is being serviced (later they claim it was already serviced on 24th November 2021) and is under preparation and will be ready on 1st December 2021 for pickup. Then on the day, got a call just before I was to leave to collect the car that it was not ready and to wait until next day. So next day on the collection day, was told by Kenan that they have a 14 days no questions asked return policy for all cars as he would not allow a test drive saying it was dark. I have 2 witnesses with me who heard and understood the same on that as well. Then to pile up the pressure said there are 2 other buyers in the queue if I was not to buy the car that day. He then rushed the paperwork not giving me sufficient time to go through everything sighting closure time and/or other appointments. In that time he would also ask you to leave a review for him. On the way driving home found that the Car had an airbag light fault, had the wheel tracking completely out and the break pads were squeaking when brakes applied. Called Kenan next day and was told the airbag light was a sensor issue and would be sorted, the tracking would be sorted by wheel alignment and the break pads were new so were squeaking. Whilst checking the paperwork a couple of days later found that it showed last service was done back in Mar 2020, a year and 9 months ago! Asked Konrad but got no answer for a day and then when I chased next day he sent a screenshot reflecting the same service history - he had no clue! So to be safe, got a service booked with the dealers and it transpired that one of the tyres is below the recommended tread depth of 3mm, the front break pads are not new and worn and the rear suspension bushing will need replacement soon plus there is rust under the car. When raised all these issues saying wanted to return the car under the 14 days returns policy, was told by KENAN that he did not offer that and even said that he did not say the break pads were replace or were new - LIAR! Top management are also complicit in these practices. Their attitude and response is as follows and I quote clearly demonstrating their disregard towards safety and quality of their products and no sense of any customer service experience whatsoever! ‘All tyres are above legal limit and whilst the inner of one tyre is less than three mm the measurement is taken as an average across the centre three quarters of the tyre to determine whether the tyre is above or below the required thresholds. In this instance all tyres are above the 3mm recommended tread depth. All brakes are above legal limits. At no point did Kenan state that we would fit new pads or that new pads were causing the squeaking. Kenan confirmed that if the pads needed replacing when the vehicle was inspected then we would do that. We do not change all pads on all vehicles if they do not need it. Bushes are reported as worn as it is a second hand vehicle and they might need replacing soon. However, LR do say this would likely be at the next service date and the item is not marked as urgent.‘ They charge a premium price and handover substandard products! YOU HAVE BEEN WARNED!”

Helpful Report

Posted 3 years ago

“Worst buying experience of my life ! I bought a Porsche GT3RS for £140,000 don’t forget the all-important £199 buying fee (which they said they couldn’t take off.) But very kindly gave me a three month limited warranty !?! Joke ! To cut an extremely long story short. I traded in a Audi RS5 which was extremely low mileage 23k (Half the average )but I told them initially it had done slightly less. Anyway before I got to the dealership I told them the exact mileage and wasn’t willing to pay any more as I knew I was already paying well over the odds. I also learnt the car was advertised as 2016 but registered November 2015 but anyway not an apology nor any discount but foolishly I went ahead purely because I wanted left-hand drive. This was after three or four argumentative emails about my car having slightly higher mileage so I said please return my deposit if you are no longer want to go ahead with the deal they obviously said no please come to collect your car. But Irrelevant to that conversation they sat me down and totally insulted my intelligence using cheap sales tactics with sales managers saying they needed another £2000 to deal after me categorically saying before I arrived I would not pay any more! The atmosphere was horrible even the salesman felt very uncomfortable in his own workplace. They told me they would not be able to sell the car for more than 45K but it was advertised at 50k the week after. After the pantomime I was given the keys and I left. I was also told it had full service history but to learn it never had a major service in its life only cheap oil services. They told me before collection the car would be sent to Porsche to be serviced to have whatever was due but obviously they opted in for the cheaper oil service. I paid £1280 days after I got it back at Porsche Wilmslow for a top up service to cover what hadn’t been done. When I asked for some contribution obviously you know the answer they just argued saying (we never said that) I just wish I’d of read these poor comments before I bought my car. Great looking dealership but run like a backstreet garage. Very very poor and unprofessional. NEVER AGAIN!!”

Helpful Report

Posted 3 years ago

“terrible experience Dealt with Nathan who seemed really nice until near to collection People in the office didn’t know much about cars The car was 5 months late with its major service and they weren’t even going to service it before sale Then a major service was not done for the day of collection We put a deposit down and sorted the finance and ready to collect and then told it only had one key (a week after deposit paid) Was told there were some major stone chips that’s were sorted We decided to go up and get it (3 hour drive) We arrived to a car Missing a wheel cap Kirb damage Lots of paint damage Damage to the plastic near the door Told it is what it is Nathan didn’t feel any of this lol as relevant to tell me about before we drove over to collect Complete waste of time basically and it seems they are so cocky with swelling cars that their customers experience doesn’t matter Told he’ll sell it tomorrow anyway Very disappointed Would not recommend”

Helpful Report

Posted 3 years ago

“BE WARNED *** NOT A JOKE GUYS ** YOU WILL LOSE OUT, BE OUT OF POCKET & THE ADDED STRESS, NOT WORTH IT. WOULD NEVER purchase a car from these guys. If your looking to part with money for a decent working hassle free car.. then try a main dealer. Paid 70k for a used 3 year old range rover, had it for 6 weeks, and from week 2, been nothing but a massive headache. Trying to get hold of Saxton service department is a headache in its self. Heading towards legal matters. BE WARNED AND AVOID AT ALL COSTS. Shiny cars with a lot of hidden issues undet the hoods it seems. Willing to to posting all reports & diagnostics from all 4 companies, and all 4 have stated the issue was there prior to ua buying the car. They state they do checks on car, what check are done if the car has serioues major faults.”

Helpful Report

Posted 3 years ago

“We went into Saxtons to buy a car this weekend and Imran did an excellent job and provided great customer service. We drove away very pleased.”

Helpful Report

Posted 3 years ago

“My friend and I went to buy a car, the first day we went to view it they told us it wasn’t ready, we wasted 1hour 20 mins. A Few days later we went back again and this time we were told to wait 30 minutes as the car was not ready yet, we waited more than 1 hour yet the car was still not ready. When we finally got to see the car it was in an awful state, it was very dirty inside & on the outside. The salesman Congrad had informed us that the car has apple car play. Just before all the paperwork, We thought of trying the apple car play however the Apple car play was not working. He then said he doesn’t know why it wasn’t working and that he assumed his car has it so this car should have it aswell. We then said we won’t be going through with the purchase of the car but thank you for the help. He then became very aggressive, and had said ‘you wasted my bloody time, you won’t be getting your £100 deposit back’ we stayed silent and had asked to speak with his manager. He then said he is the manager(lied).We finally got to speak to the actual manager named “Mergim”. He told us we won’t be getting our deposit back. As we were walking away Congrad had came outside, to have a physical fight. He had pushed my friend a couple times and then moments later the whole team including the manager Mergim had came outside and we were physically attacked by all the staff members. The Police were called, filed a report. We’ll be speaking to a solicitor on Monday.”

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Posted 3 years ago

“ABSOLUTE VILLAINS, SOLD ME A CAR THAT HAD BEEN DAMAGED AND BADLY REPAIRED, WOULD POKE MY EYES OUT WITH A SPOON BEFORE I USED THEM AGAN!!”

Helpful Report

Posted 3 years ago

“Bought my first second hand Mercedes GLE and i have to admit Imran Husain gave absolute best customer service and was very professional. Amazing dealership, i would recommend!”

Helpful Report

Posted 3 years ago

“My cusion had a Range Rover from them last 2 months ago .they sold us faulty car and they are slighting that out even . Also they had a very bad customer service . I ring them so many times but they never get back us . Don’t buy any car from this dealership. Totally rubbish .”

Helpful Report

Posted 3 years ago

“Bought a V class Mercedes , worst dealer I’ve ever bought from , missing bits never did send on . I’d never recommend or use again . To be fair they did offer full refund but didn’t take them up on it .”

Helpful Report

Posted 3 years ago

“Very happy”

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Posted 3 years ago

“SAXTON are amazing”

Helpful Report

Posted 3 years ago

“Worst buying experience ever when purchasing a car. I purchased a Range Rover Vogue SE at a very expensive price, unfortunately the service received was not reflective of the price. Firstly I received a very low trade in price that I was not happy at but proceeded anyway, at this point I should have withdrawn. The sales procedure was difficult as I was told they were short staffed and negotiating resulted in a WhatsApp conversation?? This is new to me. The prices and services offered were very much at a take it or leave it level, never dealt with such an inflexible company. As this was a distance sale I relied upon Saxton’s honesty in terms of car condition. I was promised the car was immaculate with a full years MOT. Unfortunately the car was far from immaculate and had been rush prepped at the last minute. I will list the issues found with the car after I got home and started inspecting the vehicle closer. Extremely poor paint work to hide cosmetic issues, they have sprayed all round the car with non metallic black paint, looking close is horrific and also has runs. Front drivers tyre had a large bulge in the side wall, this needed replaced immediately, they also allowed me to leave with an unsafe car to travel home on a motorway over 400 miles. The spare tire is flat with a rusty nail through it. The general cleanliness inside was an absolute joke, there was chocolate stains all over the back seats and centre console from the last owners, there was. Also food debris in pillars which had gone mouldy, the side door panels were stained, the sunroof cover is stained. The battery is needing replaced. I also need new suspension bushes. I am sure there was more issues. So you may be wondering why I accepted the car in this state, after a 400 mile drive to pick the car up I was very tired, the car also at a normal overview looked ok, until you start inspecting detail. The hand over was also an absolute joke, after driving all that way I was left in the showroom for over 40 mins. After this wait I was taken into the offices and made to sign all the paperwork again for some strange reason. I was also charged a retainer for not having a v5c, I was not happy about this, anyhow they charged an additional £500, the annoying this about this is they never had my V5C, how disgusting, could I charge them a retainer @?. I at this point was also assured all additional work had been carried out, e,g ceramic coat and under seal protection. The ceramic seal was potentially carried out, hard to say but the under seal was not. After under sealing several cars you know when it’s been done, I complained about this several times to no avail. After the paper work was signed I was given the keys and that was it !! After wandering about I finally found my car, no sales man to show me where it was or a walk round, nothing !! Never had a hand over like it. The bottom line is….. yes you can get a car from Saxton a few thousand cheaper but there is a reason it’s cheaper, they cut every corner in vehicle prep, charge you for services not carried out and also give you a poor trade in price for your car. I strongly suggest if you want piece of mind to go to a proper dealership where the appropriate checks are taken place and you will receive the proper customer care that’s needed when making a large purchase like this. I am also sure I will get some smart comment by saxton below making out I should phone them to resolve my issues, well I can assure you I tried this and they simply do no care, they have my money and that’s all that matters to them !! Absolutely disgusted from start to finish. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“The issue with Saxtons is after sales. The have a lot of cars pass through and I’m sure many people experience this. I have had the opposite and the aftersales from Saxtons is terrible. Please be warned!”

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Posted 3 years ago

“Having been told we are expected to spend £40,000 on a SUV without the benefit of a test drive, as they are too busy. These guys obviously don't need the business so we'll be going elsewhere”

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Posted 3 years ago

“Terrible company. I didn’t want to believe the numerous has reviews. After paying a deposit, a day later I had the sales guy telling the price had just increased by 3k and I had to pay this if I now wanted the car. Even tho I had evidence that they had increased the price after I paid the deposit they pleaded ignorance and blamed their marketing team. Stay away from these guys.”

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Posted 3 years ago

Saxton 4x4 is rated 4.6 based on 593 reviews