SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.67

4.7 Rating 386 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as good as the old version of the pan. Very sticky when first used.”

Helpful Report

Posted 2 months ago

Hi Yuan. Thank you for your comments. Before first use, wash your product in warm soapy water and dry completely. Should you have additional questions, please contact our Customer Care team by emailing web-inquiries@scanpan.com or by calling the toll-free number, (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 2 months ago

“I had a disappointing experience with customer service. The non-stick wok I purchased looks more like cast iron, which wasn't what I expected. I tried to return it, but the return conditions were unreasonable, leaving me stuck with woks that don’t meet my needs.”

Helpful Report

Posted 5 months ago

Hi Sreelatha. Thank you for your feedback.

Posted 5 months ago

“SCANPAN's major problem is not fit with other standard US sizes of pans even though the material quality is pretty good. If it makes fittable, the profit will be double. It is only for Scanpan users.”

Helpful Report

Posted 5 months ago

Hi Jae. Thank you for your feedback.

Posted 5 months ago

“Never received the merchandise I paid for. Scanpan personnel failed to respond to my refund request. Had to file a dispute with my credit card company.”

Helpful Report

Posted 6 months ago

Hi Douglas. Thank you for your feedback. It seems our Customer Care team assisted you and followed our lost package protocols. Should you have additional questions, please reach out to our Customer Care team directly. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 6 months ago

“I love SCANPAN products, but with this order I received some of the worst customer service I have ever recceived. Adriana and Sheila were able to cause more stress, more confusion and the least satisfaction possible after my interactions with them. I requested to speak to someone about their terrible customer service, but never received any outreach. To date, I have not received the order I made. I used to be a huge advocate for SCANPAN, but can no longer recommend your products to people, even though I think they are the best available, due to the horrific customer experience I had.”

Helpful Report

Posted 8 months ago

“Bought a fry pan that I thought was induction but was every surface but induction. Wanted to exchange but was treated poorly and tolls you would not send return postage for exchange And I would have restocking fee. Very poor customer service.”

Helpful Report

Posted 10 months ago

Hi Judy. Thank you for your feedback.

Posted 10 months ago

“Never received the item”

Helpful Report

Posted 1 year ago

Hi Kaien. We appreciate your feedback. Our records indicate that we issued a refund. If you have a different issue our Customer Care will be happy to assist you.

Posted 1 year ago

“You sent me an obviously defective product and you're going to pay for it with interest. You have wasted my time and it will cost you more than you could imagine.”

Helpful Report

Posted 1 year ago

Hi Kyle. It looks like you are being assisted by our Customer Care team. If you have any further questions, please reach out to us by calling our toll-free number, (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 year ago

“Didn’t receive the product. It took multiple emails for customer service to respond to me and when they finally did they did absolutely nothing to resolve the issue.”

Helpful Report

Posted 2 years ago

Hi Colise. Thanks for your feedback. Our Customer Care team initiated a Claim Case in response to your report of non-delivery. Customer Care will contact you via email once the Claim Case has been resolved.

Posted 2 years ago

“When I received my CTX 10.25” I was dis that it is not the same dimension as the one I was replacing (shorter by about an inch. To send it back was a nightmare because after having to send photos of the pan’s inside and bottom to get a return authorization I had to take it to FedEx for the return at my own expense. To return it by FedEx cost a small fortune!”

Helpful Report

Posted 2 years ago

Hi Howard. Thank you for your comment. It looks like you were assisted by our Customer Care team.

Posted 2 years ago

“Two of the pits came extremely scratched as if they were used. Haven’t had a chance to call you and mention that but for the price the quality checks are sub par.”

Helpful Report

Posted 2 years ago

Hi Sam. Thanks for your comment. Your concern has been forwarded to our Customer Care team for additional assistance. Please be assured that SCANPAN does not sell used cookware.

Posted 2 years ago

“My wife wanted one and asked me to order it. I never got it. FedEx said they couldn't deliver it to my house. When I called them, they said I had to pick it up at a FedEx store that was over an hour drive from my house. I told them to send it back. I called Scanpan to alert them to the return and why I sent it back. The person who answered the phone didn't care about anything I had to say. This was a two hundred dollar sale. I would have agreed to have it shipped again if you had been interested in selling the pan.”

Helpful Report

Posted 2 years ago

SCANPAN is rated 4.7 based on 386 reviews