SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.67

4.7 Rating 386 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far the induction Scanpan performs great like the others I've had in the past; the original Scanpans I had lasted nearly 20 years. This one is very heavy. I am disappointed with the handle design because it won't fit on the overhead pot rack, where I store all my long handle pans.”

Helpful Report

Posted 4 days ago

Hi Mary. Thank you for your feedback. We are also sorry the handle design does not work with your overhead pot rack. As a workaround, some customers have had success using universal S-hooks or adjustable pot rack hooks that better fit thicker or uniquely shaped handles. Should you have additional questions, please reach out to our Customer Care team directly. You can email them at web-inquiries@scanpan.com or call (877) 772-5467. Our team is available Monday–Friday, 8am–5pm (PST).

Posted 2 days ago

“The SCANPAN PRODUCTS are excellent kitchen tools! Some of the best out there. The reason for the 4 stars is for their customer service. The reason I finally broke down and bought this set is because they sent me a 15% off coupon and free shipping. After putting it in my cart and paying I noticed they did not take off the 15%. I contacted customer service 3 times. Each time I was told they would refund the 15% off back to my credit card. THAT NEVER HAPPENED. I am very disappointed in the service (or lack of service) I received.”

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Posted 4 weeks ago

Hi Cathy. It seems our Customer Care team assisted on refunding the discount amount. Should you have additional questions, please reach out to our Customer Care team directly. You can reach them by emailing web-inquiries@scanpan.com or you can call (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 3 weeks ago

“We do like the pots and pans. Everything seems to cook better - more evenly and maybe faster. I was disappointed when the first time I used the smaller pot there were scratches in the bottom. I had read that the cookware is ok to use metal utensils. But now I would only use non metal ones.”

Helpful Report

Posted 1 month ago

Hi Wanda. Thank you for your comments! We are glad to hear you are enjoying the cookware. Please note that scratches can occur with any utensils, even metal ones, but using non-metal utensils can help minimize them. Should you have additional questions, please contact our Customer Care team directly. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 month ago

“This pot compliments the scanpans we currently have in our kitchen. I really like the heat distribution. The chicken not much!”

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Posted 3 months ago

Hi Arthur. Thank you for your feedback!

Posted 3 months ago

“Scanpan products are great. Difficulty I had was when I called to request cancellation of an item, the very nice person said she would cancel it but it was sent anyway. I received a shipping label, but it would have been so much easier to have had the item cancelled when I was told it as cancelled.”

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Posted 3 months ago

“I bought two saucepans and they are great but the handle on both lids came off. I went into Sur la Table and purchased two new lids because I didn't feel like sending you a picture of the lids and a hassle to send the lids back into you 1”

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Posted 4 months ago

“While these pans were the best non-sticks we have used, the surface did not remain non-stick. Less than a year later, everything sticks to our CTX and CS+ pans. We used our CS+ for searing on our induction stovetop and outside on a gas burner, and it gave incredible browning while it lasted. We also loved it for fried rice more than the Wok, but can no longer use it for that purpose as the rice sticks no matter how much oil we use, and then just steams on top of that stuck-on burning layer. We used the CTX strictly as an omelet pan on medium heat, but now even our omelets are sticking in the center. For the price point, I assumed we would have these pans much longer, but I may have to revert back to buying cheaper non-sticks that we can replace more often.”

Helpful Report

Posted 8 months ago

Hi Teresa. Thanks for your comments. Based on what you've shared, we suggest you look at our FAQ page. There you will find an article that should help with the issue that you have described. What to do if my pan has started sticking? (https://www.scanpan.com/faq). If you need additional assistance, please contact our Customer Care team by calling 877-772-5467. One of our team members will be happy to assist you.

Posted 8 months ago

“Love the product. However, in the past always got a free product with my purchase. Disappointing that no gift with last purchase”

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Posted 9 months ago

Hi Lee. Thank you for your feedback.

Posted 9 months ago

“This is my second purchase of a Scanpan 8" skillet. The first didn't last very long. Coating was compromised after about 6 months. It was purchased with a greater compliment of pans including other skillets and lids. Still have the rest of the components and happy with them. I've tried no less than 10 other 8" skillets since tossing the degraded Scanpan. None of which has held up to the daily use my skillet goes through. I am hoping that this one will serve me longer than the first. I believe quality is worth paying extra for but not at the expense of waste.”

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Posted 1 year ago

Hi Scott. Thank you for your comments.

Posted 1 year ago

“The ordering and shipment went well. The product is fine except for one small pitting in the under ottom stainless steel. It just did not seen worth making a fuss about. I have ordered quite a number of pans from you and have been very happy.”

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Posted 1 year ago

Hi William. Thank you for your comments.

Posted 1 year ago

“Very good, nice heavy pan”

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Posted 1 year ago

Hi Audrey. Thank you for your comment. Happy cooking!

Posted 1 year ago

“THis is the second pan of this kind that I've bought. The first one my son used to make pancakes and had the heat higher than recommended and caused a corrosion/build up that I wasn't able to remedy (see below). Such a waste of a good pan! Having said that, I leave this pan on top of the stove as it's my daily go-to. So very useful; I love it.”

Helpful Report

Posted 1 year ago

Hi Maureen. Thanks for your comments. We have specific nonstick restoration instructions that we developed in our test kitchen that addresses the issue that you described. They are listed on the website, however, we will have our Customer Care team send them to you directly via email. If you have any additional questions, our Customer Care team will happy to assist you.

Posted 1 year ago

“The Wok I got is excellent in every respect. The only reason I did not give it five stars is the high price, especially since it did not come with a lid. It is now my number one goto pan as it sits at the ready on my stovetop.”

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Posted 1 year ago

Hi Steven. Thank you for your comments.

Posted 1 year ago

“I have several. I like them. I am waiting to hear from the company about a lid for my 8inch pan, which was out of stock. I am disappointed that it has taken so long and still no lid.”

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Posted 1 year ago

Hi Don. Thank you for your comment. Please reach out to our Customer Care team at 877-772-5467. Our team will be happy to assist.

Posted 1 year ago

“Has a metal handle I can use it to make frittatas in the oven”

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Posted 2 years ago

Hi Wayne. Thank you for your comment. Happy cooking!

Posted 2 years ago

“I am very happy with your pans. Assembling the lids and their durability, not as much. I had an issue with a nob breaking. Admittedly, I dropped the lid and it landed on the nob. For the price of your products, and your minimum for free shipping, and the price of the replacement knob, I expected a complimentary replacement. At least 1. Or that you would include an extra just in case. Le Crusette is my other go to brand and their replacement warranty is phenomenal.”

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Posted 2 years ago

Hi Ellen. Thank you for your comment.

Posted 2 years ago

“Quality of your products is great. But had problems with your webpage. Pages took a long time to load and wrong price was displayed on some products. Also, when I checked out, it took over ten minutes for the transaction since it had locked up. I refreshed the page but in doing so, one product was no longer in my basket. I didn't notice until the shipment arrived. Please see included photo. The HaptIQ 4 quart was on sale for $129.99, not the 2 quart. I ordered both but only received the 2 quart. Very disappointed.”

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Posted 2 years ago

Hi Don. Thanks appreciate your feedback. It appears that our Customer Care team has assisted you.

Posted 2 years ago

“I love the coating and the way this WOK cooks. The only draw back is the weight. Since a common practice for wok cooking is to toss around the food in the wok, the shear weight of this makes it nearly impossible to do.”

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Posted 2 years ago

Hi Larry. Thank you for your feedback. Happy cooking!

Posted 2 years ago

“Love the look and feel of the pans. They hold heat really well and cook evenly while still being great at non-stick. However, the wear I am already seeing using soft utensils and mild dishwashing has me concerned about long-term durability. Scratches are already appearing in a material that was supposed to be 10x harder than stainless steel. For the cost of the pans, I am surprised they are not more resilient.”

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Posted 2 years ago

Hi Stephen. Thanks for your feedback. You're correct, that scuff marks will appear with use. The SCANPAN cookware surface is not scratch-proof. However, the performance of the cookware should not be interrupted based on normal use. We hope this helps.

Posted 2 years ago

“The product is good, the fulfillment is not. I've ordered multiple times from you and it has happened every time. You send a tracking number that shows the origin and the correct destination, but it is never updated. They were delivered within a week which is fine, but because this has happened every time, I don't think it's an issue with FedEx, there is something else going on with your fulfillment process.”

Helpful Report

Posted 2 years ago

Hi Alex. Thanks for your feedback. If ever you need assistance with your tracking our Customer Care team is happy to assist. Or if you prefer, you can visit www.fedex.com directly to track the movement of the package. We hope you enjoy your cookware.

Posted 2 years ago

SCANPAN is rated 4.7 based on 386 reviews