“I would have picked zero stars if I could.
Awful subscription service and extremely poor customer service.
This company breaches all guidelines and needs to be reported asap”
“Same issues as before, keep closing my complaint as resolved when it isn't, and refusing to cancel my subscription over email when their own website says to email customer service to cancel.”
“Worst customer service ever and shady AF
I have never known a company to provide this poor service. Problems started during covid when the only way to speak to someone was to file a complaint. My order arrived with what I thought was the wrong item. After informing them of the error they claimed the item in question was a standard inclusion with the small fragrance I had ordered. I then told them in that case the actual item I ordered was not in the box, to which their response was to blame Royal Mail when I knew for a fact it was not their fault (RM) because the box arrived to me in tact. They then proceeded to close my complaint claiming it was resolved when it was far from it. I then opened another complaint only to be told I needed to fill out a form stating that Royal Mail were at fault and that the information on the form is true and it may be used in court, and then close my complaint again as resolved. Obviously I was not about to sign such a falsehood and opened another complaint. This pattern continued to happen and now on top of this I am unable to update my payment information for my subscription because the website won't let me so, adios scentaddict I will not miss you in the slightest!”
