Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“expensive postage and charged to send back wrong size (would charge again for delivery of correct size) no option to collect plus etc. Amazon would not do this nor would John Lewis etc wouldn't but from Schoffel again - premium clothing should be matched with a premium customer experience which this wasn't”

Helpful Report

Posted 8 years ago

Hello Peter I am sorry that you were not happy with our service on this occasion. Our carriage charge is free on any orders over £150. Returns are at your own cost, unless your delivery was incorrect and in any way our fault, we can then offer a collection service free of charge. We also do not charge postage again to send an exchange back out to you. I am sorry for any inconvenience caused. If you do have any further queries please don't hesitate to contact us. Kind Regards Emma

Posted 8 years ago

“I ordered Thurs eve and paid for next day delivery. Delivery is scheduled for Monday. That's not next day!”

Helpful Report

Posted 9 years ago

Hello Phillip Thank you for your review. To guarantee next day delivery orders need to be placed before midday. Any orders placed after this time will be processed for the next working day. We do not guarantee any deliveries at weekends. If you need any further information please don't hesitate to contact us or check our terms and conditions on our website. I am sorry for any inconvenience caused. Kind Regards Emma

Posted 9 years ago

“Can't fault the product or speed of delivery but I think it is very poor that you charge the customer for delivery AND returns given the premium price of the products in the first place. Ordered a schoffel for my wife and she had to replace it as was wrong size.”

Helpful Report

Posted 9 years ago

“I can't write a review unfortunately as despite paying for next day delivery, I still have not received my cap. Wanted for the weekend, it was dispatched on Thursday, yet not even processed till late Friday.”

Helpful Report

Posted 9 years ago

Hello Stuart Thank you for your review. I am sorry to hear that you have not received your item on time. I have emailed you this morning to let you know that your postage costs have been refunded and that your delivery is scheduled to be delivered today. If you do have any further queries please don't hesitate to contact us. Many Thanks Emma

Posted 9 years ago

“Ordered two separate fleeces, neither of which were satisfactory fit. Returned both together registered mail, but was only refunded the cost of one. When I queried this, upon investigation, they 'found' the second fleece, as they counted their stock. Said the returns forms were together! ( which I had already suggested they check). £1.00 discount for liking them on facebook was lost as they only refunded net amount.”

Helpful Report

Posted 9 years ago

Hello William Thank you for your review. I am sorry that your orders were not refunded at the same time. I can assure you that the returns process is done thoroughly. As your returns are on two different order numbers, they are treated as two separate orders and could have just been delayed with a batch of returns received up to the offices on that day. I can assure you it would have been refunded to you. I have had a look into your returns and the full total of your order has been refunded. The facebook like cannot be refunded as this was not taken from you at the checkout stage as it was a discount for liking us on facebook. If you have any further queries please don't hesitate to contact us. Kind Regards Emma

Posted 9 years ago

“I was told the package was going to be delivered today, stayed in especially at the allotted hour, and received nothing.”

Helpful Report

Posted 9 years ago

Hello Luke Thank you for your review, I am sorry to hear that your parcel was not delivered when specified by the couriers. I have spoken to them and it seemed they were unable to locate your premises. I can see now that it was delivered this morning at 9:33am. If this is not true please do let me know. Again, please accept my apologies for the inconvenience caused. Kind Regards Emma

Posted 9 years ago

“I placed the order on Sunday 3rd Jan paying extra for next day delivery hoping that it might arrive on Monday 4th Jan but realistically on Tuesday 5th Jan which it DIDNT! Which is a shame as I needed it for today! I live in hopes that it will arrive today! Your staff member wears very apologetic and said that the postage will be refunded . . . . I hope so!”

Helpful Report

Posted 9 years ago

Hello L Y Howard Thank you for your review. I am sorry that you did not receive your parcel on the specified day you required and paid extra for. I can assure you that your postage was refunded to you on 5th January. If you do have any further queries please do not hesitate to contact us. Many Thanks Emma

Posted 9 years ago

“Have not received my order yet! Other companies I will get my Schoffel garments the following day! Very disappointed with my first order with your company. Regards, Brent Woodard Tel: 07968 056477”

Helpful Report

Posted 9 years ago

Hello Brent Thank you for your review. I am sorry to hear that you have not received your parcel yet. Our standard delivery can take 3-5 working days in our busy periods. I can confirm that your order will be going out today for delivery tomorrow. You shall receive an email confirming this with a tracking number. Many Thanks Emma

Posted 9 years ago

“The Parcel arrived very quickly, but the garment although well made was not correctly sized,measuring only 52inches across the chest & it was meant to be size 54inches, I did not order another as this was meant to be the largest size, I have returned the garment today.”

Helpful Report

Posted 9 years ago

Hello Lorraine Thank you for your review. I am sorry to hear that the garment you received was not correct in sizing. Once the garment is back with us I will check this hasn't been wrongly labelled, and I will measure the size 54. If it turns out that it was labelled incorrectly I will let you know straight away. In the meantime if you want to email us with your details we can credit the postage cost back to you that you were charged to post it back to us. Once again, please accept my apologies for this. Kind Regards Emma

Posted 9 years ago

“Parcel Force delivery was very poor. I eventually had to contact them via tracking no. to find out why goods had not been delivered, they made a second attempt, today, 1st December, with the delivery man hardly speaking English, saying "I can't find this place". It is not difficult, at worst enquire at the post office. The jerkin looks good, I hope it fits my son!”

Helpful Report

Posted 9 years ago

“I have sent 2 messages via CS website and also tried to call the number on the website however this is a deadline requesting to amend my order to a size 42 Order Confirmation #8489 (SCH8489) however have received no confirmation I wanted to get this changed prior to the order being despatched however no confirmation of despatch been received and no response from your company to my queries logged”

Helpful Report

Posted 9 years ago

Hello Vanessa Thank you for your review. I am sorry you are not able to get through on our telephone line, we have checked our lines and all should be working fine. Unfortunately your order has been dispatched yesterday so I am unable to change the order. Please return this to us once you have received this and request an exchange and we will get the correct size out to you as quick as possible. If you have any queries please just let me know. Kind Regards Emma

Posted 9 years ago

“Not arrived yet!!!”

Helpful Report

Posted 9 years ago

Hello William Thank you for your review, I have just tracked your parcel and it states it has been delivered today at 15:20pm. Please can you let us know if this is not the case and I will chase this for you. Kind Regards Emma

Posted 9 years ago

“Goods fantastic, service poor. There was a distinct lack of communication. Goods did arrive in reasonable time though”

Helpful Report

Posted 9 years ago

Hello Cherry Clements Thank you for your review. I am sorry to hear your feel the service was poor. You should have received an email confirmation straight after ordering, and then another one once it had been dispatched, including your tracking number. Please accept my apologies if you did not receive either of these, I will check our system to make sure all areas are working correctly. Kind Regards Emma

Posted 9 years ago

“A week later and it has not been delivered , it is a present for a birthday,. I received a despatch note on Monday , and am wandering whether it has been lost in the post.”

Helpful Report

Posted 9 years ago

“14th Sept. 2015 Have not yet received Scoffell gilet ? Kind Regards Caroline Antey”

Helpful Report

Posted 9 years ago

“Next day delivery does not apply to orders made on Friday even though money is taken for "next day delivery " be aware of this.”

Helpful Report

Posted 9 years ago

“Please use Royal Mail next order”

Helpful Report

Posted 9 years ago

“I didn't make the purchase because Schindler did not have the item in my size”

Helpful Report

Posted 9 years ago

“I ordered paying extra for next day delivery... It hasn't arrived, I assume it will say in the small print not including Saturday's .. I buy a lot online and it is now expected to include Saturday's and even Sunday's like Amazon. Make it clear or change your policy!”

Helpful Report

Posted 10 years ago

“This is the first time I have used schoffel directly for goods and only did so as nobody else had what I wanted in the right size, and at first I thought the service was excellent you had what I wanted and it was delivered the next day, perfect!! But..... On closer inspection of the parcel on Christmas day when it was opened it was the wrong item although my paperwork had on it what I had ordered, I was very disappointed and I'm still waiting for a response to my email on how to return at no cost to myself for it to be exchanged for the correct item so my husband can at last have his Christmas present, very late!!”

Helpful Report

Posted 10 years ago

Schoffel is rated 4.7 based on 4,758 reviews