Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a fleece which arrived promptly. The garment is nicely designed and practical. However, the range of colours was virtually non-existent: the only one in stock was navy and as I wanted to buy the fleece as a Christmas present and as there was no indication of when fresh stock might be available, I compromised by ordering the navy. When it arrived I thought the quality of the material was ordinary for something priced so highly. Overall a slightly disappointing experience!”

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Posted 8 years ago

“Not Happy!!! DOESN'T MATCH PREVIOUS PURCHASES. TOO TIGHT, SLEEVES TOO LONG, BODY TOO LONG, NO LINING. Wife is a standard 14, your item isn't!!!!!!”

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Posted 8 years ago

“Ordered my product Thursday mid-day paid for next day delivery and it still hasn't come”

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Posted 8 years ago

Hello Tom Thank you for your review. Your order was placed at 3:45pm with us, so it would not be processed until the following working day which was Friday. I can confirm that it was dispatched on Friday 7th October and is due to be delivered today. Kind Regards Emma

Posted 8 years ago

“good quality but small for size 14”

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Posted 8 years ago

“Size was wrong and it cost me £8.50 to return it plus the postage of the new item. Wouldn't order from the company again.”

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Posted 8 years ago

Hello Richard Thank you for your review. I am sorry that the size you ordered was not quite right. Our returns policy states that returns will be at the customers own cost, unless of course it was our fault in some way with delivery and we will organize a free return or refund the customers postage. I have received your return for an exchange and we will send out the size you requested once we get it back in stock. You have been emailed confirming this also. If you do have any further queries please don't hesitate to contact us. Kind Regards Emma

Posted 8 years ago

“I've been buying the men's range for many years as gifts for the men in my family so I thought I'd buy a Burley fleece for myself. I was disappointed both in the fit and the quality. I bought a size 16 because I I wanted to be able to wear a sweater underneath if i needed to. However, because the fleece was very shaped it was very tight at the waist and hips and HUGE on the shoulders. I would have changed it for a size smaller but they were all out of stock. I was somewhat disappointed with the texture of the fabric as it wasn't as soft and comfortable as the men's range.”

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Posted 8 years ago

“The lack of a two way zip at this price is not impressive. The colour bought was significantly different from the Lincoln Green illustrated. (Photo colours are tricky, but this was too different). Irritated by the white Schoffel tag o the zip pull, ruined appearance, hard work to remove. Quality otherwise good. M.P.A Ainslie (Mr”

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Posted 9 years ago

“Wrong Colour sent on a Men's Gilet: Lincoln Green was ordered - bottle green arrived. Did not return to Schoffel, as would have had to pay for registered post to do so, so would have been £5 or so out of pocket. So just kept the wrong colour. Otherwise fine.”

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Posted 9 years ago

Hello Andrew Thank you for your review. I am sorry to hear that you have received the incorrect colour. If you still have the tags please can you let me know what the colour code is for the gilet? Or please send me images of the gilet so we can identify the colour you have been sent. We can then arrange for the correct colour to be sent, subject to availability, without you having any postage costs. I look forward to hearing from you. Many Thanks Emma

Posted 9 years ago

“Fast and quick service (five stars), pity it was the wrong breeks you sent! As it is I quite liked them, so will hold onto them (Ptarmigan checked ones sent instead of plain dark olive), but it could have been better!”

Helpful Report

Posted 9 years ago

Hello Steve Thank you for your review. I am really sorry that you recieved the wrong item, but I am glad you like them. If you do wish to exchange for the correct pair please let us know and we will arrange this for you. Kind Regards Emma

Posted 9 years ago

“Slow response to email enquiry. Returns postage cost to be paid by customer. For such a high quality clothing company these are disappointing, I would have expected better customer service to be honest.”

Helpful Report

Posted 9 years ago

Hello Caroline Thank you for your review. I am sorry that your email enquiry was not responded to quicker. I can assure you that we do aim to respond to all email enquiries as quick as we can, due to the Christmas period we are busier than usual and can take longer than usual. For this I apologize. Returns are currently to be paid by the customer, however we do offer free delivery over £150, and do not charge to resend out an exchange. If you need any further information to help on sizing or anything else we are always happy to help. Kind Regards Emma

Posted 9 years ago

“A top quality garment but unfortunately the sizing is way out. I bought the Islington Gilet size 20 but measures nearer a size 16 so will have to return to Schoffel.”

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Posted 9 years ago

“I bought this new style fleece gilet because it has sensible pockets which could hold (for instance) cartridges. It is far superior to the old slanting zip pockets on previous products. What a shame Schoffel can't run to a "2 way" zip. Much more comfortable sitting down/driving etc. Also seems that the cost accountant has been about as the normal leather edge finishing has gone.”

Helpful Report

Posted 9 years ago

“The delivery was good,as were the goods,well parceled and good quality as always. However I decided to return and exchange the item delivered for an alternative colour as it was darker than it appeared on the web site and I was very disappointed to discover I had to pay £8.45 postage on the package to return it by recorded post as your instructions on the returns policy had recommended. After paying £173 it does not seem at all good customer service and I would hesitate in future to use your online service”

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Posted 10 years ago

“Cannot actually comment on the product as I still have not received it! I would be happy to do so once it has been delivered!”

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Posted 10 years ago

“Not able to comment until item is received as not yet sure how efficient company is !!!!!”

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Posted 10 years ago

“Only arrived yesterday.........therefore have not had a chance to wear it!! Kind of difficult to review it so early....”

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Posted 10 years ago

Schoffel is rated 4.7 based on 4,758 reviews