“Loved the convenience of pickup and drop off at the cruise terminal. Personnel are friendly and very helpful. Will definitely continue to use them for my mobility needs.”
“This was my first time traveling after my leg amputation. The relief I felt knowing I did not have to depend on someone pushing me around in my wheelchair, lifted my spirits and gave me the feeling of independence again. Thank you!”
“Needed a powerchair for about 2 weeks that could be transported in a regular car without a lift or ramp. Got the Whill Model Ci from the scootaround store. Delivery was smooth and timely. It worked excellently for what I needed it for. I bought one of my own not long after.”
“I have so appreciated Scoot Around on my last two cruises. I have been unable to walk very long distances, and using the scooter enabled me to go where ever I wanted to. It was convenient, easy to manage, and the cruise line worked with us extremely well. I was especially happy with my entrance and exit from the ship. My assigned scooter was available to me precruise, and I was able to board the bus to the airport before returning it to the lady who was helping me. Thank you, Scoot Around, for making it so enjoyable.”
“I was not pleased with my recent rental. I just completed the survey sent to me but felt I should follow-up with the following remarks.
Being given better equipment to use. The scooter would not stay charged after leaving the cruise vessel. I know that the country that I was visiting is not flat land and I expected reduced battery life, but even with charging overnight, I had to push the scooter back to the ship on multiple occasions. The battery showed fully charged upon disembarking the ship, but within 30 minutes, it would be dropped down and show only approximately a half charge. I turned the speed knob almost completely too slow, as the terrain was not level, but this even didn't help. My guess is that the problem lies in the temperature difference. When leaving San Francisco, the outdoor temperature was around 90 degrees and the high temperatures in Alaska and Canada was in the 50's. I own a Victory 10 (4-wheel unit) and have never experienced these problems until the battery begins to fail. I assume that was what was occurring with your scooter.
I received the following email on 05 September of last year (2022):
“GOOD MORNING MR. BROOME
I WANT TO APOLOGIZE FOR ALL THE INCONVENIENCE CAUSED DURING YOUR TRIP. THAT IS NOT WHAT WE STRIVE FOR. I HAVE REQUESTED TO REVIEW FOR COMPENSATION WHICH MAY TAKE APPROXIMATELY 7-14 BUSINESS DAYS. THANK YOU VERY MUCH FOR YOUR PATIENCE. IF YOU HAVE ANY QUESTIONS. PLEASE CALL 1-888-441-7575. THANK YOU
YESENIA”
And have never received any further comments or information. I will definitely “NEVER” recommend your services to any of my other disabled veteran friends, nor anyone else for that matter. Your services “SUCK” and your customer service are even worse. I depend on a mobility device to get around and I know that you are in business to make money, but if you don’t maintain or replace your equipment when it is worn out (I also know that when a scooter is maintained as with the one I rented, that is just money in your pocket) then the disabled are abused as bad as if you were physically abused. Your entire business is built to serve the disabled, but you are definitely not doing your job. The disabled are doting on you to provide them reliable services and you are not doing the job.”
