“Scootaround is not accommodating with their pick up times which effected the end of my vacation. This is the second time their schedule was more important than the customer. There won't be a third time.”
“Was grateful that the chair was waiting on the ship but the chair was OLD and one foot rest would not stay up so when he got in or out of the chair he was hit by the steel rest. VERY disappointed and once we sailed NOTHING I could do about it.”
“The scooter you rented me did not work. I could not start it. The hotel manager & a maintenance man could not start it.
You refused to bring a replacement until the afternoon, so I missed a tour which was only offered once a week. You cost me a whole day of my vacation.
You charged me more than I had been quoted, including charging me for the day of missed vacation.”
“Prior to my last rental, scoot around had excellent service. My last rental was a very bad experience. My scooter was not in my room when I arrived on the ship. When it did arrive, it barely worked a day. I contacted scoot around about the problem. We performed the recommended troubleshooting and the scooter worked for another day. After that, the scooter did not work at all. I made another call, but of course, the ship was sailing and could not help. The ship provided a temp rental with many conditions that were not acceptable.”
“a transportable scooter gave me a 4 wheel Revo tried twice to have a taxi take they said it was too long an heavy not the scooter I wanted and needed”
“the wire for charging the battery was defective
I had to share a wire with someone else to charge the scooter
I called and left a message at scooteraround and no one called back
Very disappointed”
“The young man who brought the scooter to me before my cruise failed to make sure I knew I could adjust the scooter so I would have more leg room. I tried turning what I thought would adjust it on about the 3rd or 4th day but the big knob would not turn so I didn't think it could be adjusted. I mention that it was too bad that I didn't get more leg room to the young man who went with me to the pick up spot when I returned and he was surprised that the young man at the start of the cruise didn't tell me. Due to my severe knee pain it was very uncomfortable getting in and out of the scooter to whole 7 days! That was disappointing.”
“I was very disappointed with the wheelchair I rented. The footpads were bent and very close to the ground making it impossible to use when there were any bumps or to cross the road. They kept getting caught. We only used it 1 out of 10 days and I used the walker we brought. I know it was a busy time of year but still. I didn't bother calling because you had trouble lining up any device for me. My previous rental was great.”
“The scooter broke while on my cruise and I had to have the crew call you and some how get it going again. However, I did lose a day without it because it was a faulty battery or booster cable. This is the second time something like this has happened to me and if it happens again, I am through with scootaround. I have already talked to your people about this.”
“Very disappointed because my rental in San Diego when I was on vacation was to arrive in the morning but never arrived until around 5pm. Had to cancel our plans for the day because I didn't have the scooter. Tried to get reimbursed but company said no because I did get it that day. Yes I did but it was useless to me that day and ruined our vacation plans.”
“I have been renting from & referring Scoot Around for over 10 years. My most recent experience was a disaster. I am displaced from my home and in the middle of an insurance claim. I asked for some consideration regarding the charges a number of times & after much back & forth, received a partial credit back. Unsastisfactory result to me & my appeal for consideration concerning the circumstances.I do not walk!!”
“My scooter died and wouldn’t hold a charge which left my son to carry it a lot of the time. I also ended up injuring myself because I couldn’t ride the scooter when I cut off and had to walk.”
“I rent from you often. The scooter I got had a broken seat back and did not turn well. The wheels seemed to be un round and flopped, very bumpy riding. Staff advised that they have reported problems to the home office and nothing has been done. You did not have any trouble collecting my payment.may be time to try and find a new provider for my needs.”
