“I sent a letter to Kendra after my trip three months ago. Still have not received a reply.
This is what I reported:
Hi Kendra
At boarding and getting the scooter, I noticed that the scooter was making a clacking sound. I called your office to report this at around 12:30pm on the 10th of December 2022. I was told that the cabin staff onboard would assist me with the issue. I find this totally irresponsible as they are not trained in scooter maintenance. They were not able to help me.
Furthermore the scooter was held together with duct tape on the base as well as on the armrests. It was an old repair and the duct tape ruined two of my tops pulling threads out. The horn would go off by itself continually and made my use of it very embarrassing and scaring or annoying other passengers.
It was a most disappointing rental and certainly not worth the money I had to pay for it. I am certain you could have found the time to replace the scooter before the cruise left port, but no effort was made from your offices to find a solution.
I am going on another cruise in June but will not use Scootaround.”
“Easy pick up and drop off at the hotel. Great communication and they work with you regarding drop off and pick off times. The scooter was in great shape. It ran well and I got very far on one charge. We were at the MGM and went up the whole strip and back, on one charge. It never came close to dying. I’m very pleased with the scooters and service I received while I was in Vegas!”
“We were very pleased if we had not had them we would not have been able to get off the ship with our grandkids and our Daughter. We had no trouble with them staying charged my husband and I had one . Looking forward to doing this again”
“I have paraded from them several times and only one mishap period. When getting ready to board the magic on february fifth twenty twenty three there had been no scooters delivered and we wait about
30 minutes for them to bring them.”
“When I arrived at the Tampa Royal Caribbean cruise terminal. I was told where to pick up my Rollater Walker, it was not there. I had to walk around, very uncomfortably, until finally someone from the cruise line located where it was being held. It took about 20 minutes, with everyone trying to get on board around me. To locate it. I was not happy. I would prefer to have it in my room when I arrive. I will probably take my own next time.”
“Had scooter delivered to hotel in Seattle. Scooter had extra large battery and was in near new condition. My grandson drove it to Poke Mon festival and used it for over 5 hours. No problems.”
“Due to my acute back issues, walking more than a few steps is impossible. While at my family reunion, I wanted to be able to move around independently and participate in activities. Having the scooter enabled me to enjoy the event. Thank you Scoot Around.”
“Given incorrect information on scooter usage. Customer service was no help, never returned our calls. Did not use the scooter at all yet we still billed fool price. You got our money for nothing now stop bothering us.”
“The scooter I rented fit through the cabin door of the cruise ship. This is the second time I’ve rented a scooter and it was a pleasure to use it. I plan to rent one in august for our next cruise.”
“Took me all around the ship and ashore a few times. Only problem was it would lose power and stop. I pushed reset button and it would go again. I left a note in the envelope on steering bar.”
“We used scoot around on a cruise. We were very pleased with the ordering process and the equipment. Thank You for making life easier for the handicap. Your very much appreciated.”
