“One of the two scooters that I rented was not charged when brought to the Ship's Cabin. I had to lift the heavy battery and put it in the scooter without any directions. The scooter was put into the cabin which it should not have been making it difficult to turn around and move it out. The basket was not attached properly and I had to get help from the ships repair people to help me get the basket attached properly to the frame of the scooter. I hope you don't do this in the future.”
“I did not rent with you on my most recent cruise because the last time I rented from you the hospital bed didn't work. The time before that, the bed had issues that were able to be resolved before my ship left port. I don't know why I had problems those two times because I never had problems before but it is so very important not to have any problems when you're going away for several days. The saving grace was the extremely responsive Customer Service. I don't doubt that I will rent from you again in the future but I hope you will address the issues with set up of hospital beds. CARNIVAL does not allow anyone but you. Royal Caribbean still allows the choice of Scootaround or Special Needs At Sea. Your rates are not really competitive. It was nearly $100 less for a 8 days with Special Needs At Sea.
Obviously, you don't have to be competitive when it's a CARNIVAL Cruise, but I would have considered you, even with my past problems, on my last RCCL had you been competitive. I have two more RCCL cruises already booked and one Disney Cruise. I hope you're more competitive when I book my hospital beds for those cruises.”
“the chair was dirty and not what I thought we were renting. It did not have big wheels where someone could wheel themselves if they needed to.
We picked up from Port of Canaveral- that process was okay. Not very easy or clear instructions/ directions. The person manning the iPad had checked us in on a previous passenger and not us- so he said "oh well, you'll just have to be this other person" and "we will call it even since I don't know how to fix it".”
“My scooter kept loosing battery power. I was afraid it was going to die out and I would have to walk, and that would have to be difficult for me. I charged it every night but that didn't help.
I was very disappointed with the service of that scooter.”
“When I originally ordered my scooter the young lady said that it would be delivered to my hotel… the Rosen by 10am the next morning.. so I went down early to be there when it arrived… by 10:15 am I called the office and was told that I it wasn’t coming to my hotel but that I was to pick it up at the event… I booked this because I had foot surgery and only walk short distances… but I had to walk from the Rosen Hotel over to the Convention Center… not usually a problem for me but with foot surgery… it was a issued… I get there and they could not have been nicer and more helpful… after the set me up … and I am on my way… I received a call from your office who told me that I need to take the one that I was just given at the venue… go back to the hotel to pickup my scooter… we to
The location at the event an was told that I was to keep the scooter I had and he would take care of the request for mr to return the scooter … that team at the location was just AWESOME… the young lady I spoke with.. didn’t seem to
Know what she was speaking about….”
“I haven’t used the scooter yet but my interaction with your representative wasn’t good. Very difficult to understand. I’m still not sure about picking it up and where to leave it after cruise. If someone could call me and clarify that I would appreciate it. My callback number is 561-235-1916. My name is Pat Ellis.”
“Folks were nice however could not find my reservation even after providing them the reservation number and email confirmation. They finally decided to write it up and allowed us to receive the scooter for the event.”
