“I have use this company on three different cruises and have been very happy with their service. The scooter was where it was where it was supposed to be and their check-in & check out is very easy. I did have trouble with the last scooter that they couldn't repair on the ship & had none at the port. I did Omanage the remainder of the trip without a scooter. About a week later I received a full credit on my charge card. I expected to get a refund for just the days that I had to do without it not a full refund. They were apologetic that they couldn't repair the unit but I figure anything manmade can break down at any time.”
“The Scooter was perfect for my needs. I would not have been able to enjoy this trip without it. The service was great. The scooter was delivered as promised with a full charge.”
“I live in Chicago and I like my scooter delivered to suburban hotels for weekend conventions and usually I’m made to pay extra for delivery and pick up. Also I believe that there should be a larger discount on repeat customers. I’ve been using and recommending this company for over 8 years. It’s a great convenience but the price is becoming inconvenient 😕”
“The scooter you rented me did not work. I could not start it. The hotel manager & a maintenance man could not start it.
You refused to bring a replacement until the afternoon, so I missed a tour which was only offered once a week. You cost me a whole day of my vacation.
You charged me more than I had been quoted, including charging me for the day of missed vacation.”
“We rented a wheelchair, it was very easy to locate and get my mother from the airport transfer into the cruise port terminal. Then it worked perfectly for the entire cruise and was simple and easy to return at the end of our trip.”
“We have used Scooter around on the number of cruises since I wasn’t able to take my own scooter. We have always had a quality machine with no problems and in excellent condition what more can I say.”
“Prior to my last rental, scoot around had excellent service. My last rental was a very bad experience. My scooter was not in my room when I arrived on the ship. When it did arrive, it barely worked a day. I contacted scoot around about the problem. We performed the recommended troubleshooting and the scooter worked for another day. After that, the scooter did not work at all. I made another call, but of course, the ship was sailing and could not help. The ship provided a temp rental with many conditions that were not acceptable.”