“Having a transport chair for my 90-year-old mom during our cruise was perfect. The only thing that I was concerned with was the return process. Our Royal Caribbean transportation bus was a distance from the Scoot Around tent which made it difficult to load my mom on the bus and then return the chair. Thankfully, Holly told us that she would send someone over to pick up the chair after we got my mom on the bus. I was nervous about this because I wasn't sure that the chair would make it back to the tent and, thus, we would be charged a fee. We left it with the staff member that was assisting passengers onto the bus. Relieved, the chair was delivered back to the tent and I received a confirmation. Having mobility equipment for someone with limitations is a must when traveling on a mega cruise ship. It definitely helped to make my mom's vacation more enjoyable. Thank you.”
“Service was great as always. Unfortunately I cannot remember the lady’s name who always takes great care of me but she is fantastic. She is normally the one in charge of the scooters at that location when our show is going on.”
“Pick up and Return - straight forward and easy. Wish the entire embarkation and disembarkation would have worked as well.
Room Access on board - A very tight fit, an inch or two smaller and would have helped quite a bit.
Overall - couldn’t have done the cruise without it.”
“Scooter did not have backup noise beep and would turn off if when staying in one place for less than 2 minutes.wanted replacement but they did not have one,left scooter with them for one night,same condition when used the next day,equipment seemed old
Did not contact company,assumed on board people could handle it the rental price was so low I felt I got what I paid for”
“Had a hard time finding them at the Convention Center needed to be located at the Coin Show place not at the far end of the building took us 20 mins. to find them. Should be close to the Shows.”
“I did not like that you won't rent them by the hour. Having to pay $70.00 for an hour or 2 is a little much. Even your workers said that you lose a lot of business because of this. If you charged say $10.00 an hour up to 4 hours and anything over 4 hours then you could charge $70.00.”
“The ease of picking up scooters was surprising. Everything was ready for pick up. Received a few easy instructions from staff and we were on our way. Friendly staff and excellent service made it a great experience.”
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a less than ideal experience with our product. We always strive for excellence, and we appreciate your feedback so that we can improve.
We'd like to personally assist you further. Please reach out to our team at info@scootaround.com and reference your username and review id number. We'll be happy to help you resolve any issues you're experiencing.
Thank you again for your feedback. We value your business and we're committed to providing you with the best possible experience.
“I was very grateful to get a scooter even for one day, because it helped me get the lay of the land (convention center). After the convention, when I got back to my computer, I noticed I did receive emails about scooter reservations, but they arrived the day after I was already on-site. Not very helpful for me to apply for in advance.”
“Your representatives were very friendly and even remembered how to spell my first name. The only complaint I have is that I had to turn in my scooter before noon on Sunday.”
