“Having a transport chair for my 90-year-old mom during our cruise was perfect. The only thing that I was concerned with was the return process. Our Royal Caribbean transportation bus was a distance from the Scoot Around tent which made it difficult to load my mom on the bus and then return the chair. Thankfully, Holly told us that she would send someone over to pick up the chair after we got my mom on the bus. I was nervous about this because I wasn't sure that the chair would make it back to the tent and, thus, we would be charged a fee. We left it with the staff member that was assisting passengers onto the bus. Relieved, the chair was delivered back to the tent and I received a confirmation. Having mobility equipment for someone with limitations is a must when traveling on a mega cruise ship. It definitely helped to make my mom's vacation more enjoyable. Thank you.”
“Service was great as always. Unfortunately I cannot remember the lady’s name who always takes great care of me but she is fantastic. She is normally the one in charge of the scooters at that location when our show is going on.”
“Pick up and Return - straight forward and easy. Wish the entire embarkation and disembarkation would have worked as well.
Room Access on board - A very tight fit, an inch or two smaller and would have helped quite a bit.
Overall - couldn’t have done the cruise without it.”
“Scooter did not have backup noise beep and would turn off if when staying in one place for less than 2 minutes.wanted replacement but they did not have one,left scooter with them for one night,same condition when used the next day,equipment seemed old
Did not contact company,assumed on board people could handle it the rental price was so low I felt I got what I paid for”
“Had a hard time finding them at the Convention Center needed to be located at the Coin Show place not at the far end of the building took us 20 mins. to find them. Should be close to the Shows.”
“I did not like that you won't rent them by the hour. Having to pay $70.00 for an hour or 2 is a little much. Even your workers said that you lose a lot of business because of this. If you charged say $10.00 an hour up to 4 hours and anything over 4 hours then you could charge $70.00.”
