“It seemed like it was more confusing when we came to pick up our scooters. Other years it was easier when we gave our name and you brought a scooter to us! I have been renting for many years!”
“Could not have made the cruise without it. Located in a forward cabin and restaurant we used was in the back. We were unable to walk that far. Most trouble was with elevators but most people were very helpful.”
“It was all great but it was not made plain to me where I was supposed to pick up the scooter so I passed it and had to get an agent go go back with me go pick up the scooter after I had gone through a check point.”
“The scooter was easy to learn to operate. And very helpful for getting around. Unfortunately the roads are very and curbs were difficult to navigate. Not a problem with the scooter but a problem with the roads.”
“My dad enjoyed his time at the Colorado State Fair because he had the scooter. I wish I could by him one but I can't afford it or we don't have a way to hall it around.”
“It was a great experience. The scooters were near the terminal entrance and we delivered back near the entrance. We would not have been able to do the cruise without this support. thks..”
“Having a transport chair for my 90-year-old mom during our cruise was perfect. The only thing that I was concerned with was the return process. Our Royal Caribbean transportation bus was a distance from the Scoot Around tent which made it difficult to load my mom on the bus and then return the chair. Thankfully, Holly told us that she would send someone over to pick up the chair after we got my mom on the bus. I was nervous about this because I wasn't sure that the chair would make it back to the tent and, thus, we would be charged a fee. We left it with the staff member that was assisting passengers onto the bus. Relieved, the chair was delivered back to the tent and I received a confirmation. Having mobility equipment for someone with limitations is a must when traveling on a mega cruise ship. It definitely helped to make my mom's vacation more enjoyable. Thank you.”
“Scooter did not have backup noise beep and would turn off if when staying in one place for less than 2 minutes.wanted replacement but they did not have one,left scooter with them for one night,same condition when used the next day,equipment seemed old
Did not contact company,assumed on board people could handle it the rental price was so low I felt I got what I paid for”
“I did not like that you won't rent them by the hour. Having to pay $70.00 for an hour or 2 is a little much. Even your workers said that you lose a lot of business because of this. If you charged say $10.00 an hour up to 4 hours and anything over 4 hours then you could charge $70.00.”
