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ScotRail Reviews

1.6 Rating 31 Reviews
13 %
of reviewers recommend ScotRail
1.6
Based on 31 reviews
Customer Service
Avg Email Response Time
4 minutes

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ScotRail 1 star review on 15th August 2024
Daniel Kirby
ScotRail 1 star review on 3rd November 2022
Robert McLeod
ScotRail 1 star review on 3rd November 2022
Robert McLeod
ScotRail 1 star review on 3rd November 2022
Robert McLeod
ScotRail 1 star review on 3rd November 2022
Robert McLeod
Anonymous
Anonymous  // 01/01/2019
The kind Gentleman who sorted out my travel issue at the Queries Department at Central Station this morning, a great service, a credit to your organization, Thank you.
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Posted 4 months ago
My wife and I where travelling from Stepps to Edinburgh..having not been on a train for a number of years we were confused as how to get there ...at the station we met a conductor named Dominic ..we explained our dilemma ..and I can only say Dominic took over he took us to Queen St arranged our tickets took us to the platform put us on the train and provided us with excellent customer service and this was before he started his shift .I can't thank him enough for what he did for us .he's an absolute credit to scotrail ...thank you Dominic
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Posted 2 years ago
Thursday 21st July myself my sister and niece found ourselves getting off our train to Waverly a stop early and found ourselves ag Haymarket....we had an app to go to and were in hurry...trains were delayed dud tk an incident so wd found ourselves stranded at Haymarket...a Scotrail ticket gi called Abie came to our rescue she directed us to the tram stop and told us where to get off,she was so kind and helpful...well done Abie you saved our day....
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Posted 2 years ago
Service over and above the norm
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Posted 7 years ago
ScotRail is rated 1.6 based on 31 reviews