Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, go with someone else. All they do is make excuses over the phone and massively overcharge on their "estimated" bills even though I give them a reading every time”

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Posted 5 years ago

“Great service, open and transparent. Short waiting times,”

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Posted 5 years ago

“After the worst year dealing with Scottish power, never again will I use them. Customer service/ complaints departments are shocking. Stay away you deserve better.”

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Posted 5 years ago

“Minimum wait time on the phone is 1 hour and they don't get back to you”

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Posted 5 years ago

“Scottish Power were doing (reasonably) well then it all went wrong. I built up a credit for the winter, they returned it to me. I didn't ask for it, they didn't explain why they did it. Then I found i couldn't log in. Their system refused my email address and my password. After endless emails, which showed clearly they had no comprehension of the problem, they set me up a new account. It won't let me in. The one and only time I finally got through to a representative, all he wanted to know was, when are you going to clear your arrears? He did concede that the arrears exactly matched the credit they returned to me... I would not recommend them to anyone. I want to switch but can't while I owe money I haven't got right now. The moment the account is clear, if and when they sort out this logging in nonsense so I can make payments, I will be gone. I've already chanted my shop supply to someone else without a hint of problem.”

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Posted 5 years ago

“Poor Poor poor and poor”

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Posted 5 years ago

“Hopeless on line service . Registered for direct debit but it was ignored and bills sent by e mail ,tried to pay by BACS and recorded as successful but money did not leave my account and bill still recorded as a debt . Tried telephone contact but gave up after 30 minutes of being told how important my call was . How on earth does regulator allow this outfit to continue”

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Posted 5 years ago

“Unprofessional the worst customer service ever have no skills at no matter how you contact them absolutely unacceptable, ombudsman should look into there there service complaints there have the worst rating then any other business out there that says it all,”

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Posted 5 years ago

“A waste of space!! Complete bafoons unable to do anything right even after a phone call, I had to call again to stop them taking an extra £45 a week from us.”

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Posted 5 years ago

“The worst company ever The worst company ever. Can never speak to a person and sit in endless amount of ques whilst trying to call them. Whatever you do make sure it’s not joint ScottishPower. Horrendous customer service and the web chat they offer is non existent as nobody answers that either. Even better than this they offer to call you back free of charge to save sitting in the que but when they do finally call you back guess what your put back in a que MASSIVE MISTAKE JOINING THEM”

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Posted 5 years ago

“Atrocious company, customer service takes your phone calls ( x3) but fails to act or does half a job, then I emailed via the system 5 or 6 times I received confirmation of receipt but they failed to read OR act on the emails. They sent threatening letters to my tenants, failed to send bills to the owners registered address, I'm still waiting on my compensation cheque but it's only been 2 weeks. I had to use resolver to try to get them to stop threatening to send bailiffs round to my tenants and send the correct bill to me niot an extimate, they even tried to charge me for the previous tenants power, luckily I had a copy of his bill but they were happy to double charge. AWFUL, AWFUL company - please don't use them I would never recommend them or use them again”

Helpful Report

Posted 5 years ago

“1. They offered me a very competitive dual fuel rate based on my previous usage when with them two years before. I changed to them but when the contract came through they had based their price on 10,000 Kwh less than the figure they had used previously. I cancelled the deal within the cooling off period and got an email confirming the cancellation' I changed to a cheaper supplier. 2 Scottish Power then sent an email saying I had successfully changed my gas supply to them. I rang and confirmed that this was an error (after a very long time on hold). They said it was sorted. 3. The following day they emailed asking for my gas meter reading. I rang again (over an hour wait) to be told that despite its being their error, I would not be able to change to my new dual fuel supplier as any attempt would be blocked. It would take 8 weeks to solve and I would be returned to my previous supplier and charged their variable rate or gas. 4. They had set up a direct debit which I swiftly cancelled. I also emailed my new proposed supplier telling them of the problem. I await weeks of chaos. Scottish Power are without any doubt the worst company I have ever dealt with. I would give them no stars at all if possible. Avoid them at all costs.”

Helpful Report

Posted 5 years ago

“Have tried numerous times to contact this company and at the moment am in a queue, this has been for 30 minutes and they have also stopped my elderly mothers switch to another utility company”

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Posted 5 years ago

“Terrible customer service on the phone. Initially the man at Scottish Power who answered my call started out friendly but he was reeling off numbers and figures to me so quickly that I didn't have a chance to actually ask questions and take it all in. So when I did ask him to explain things to me I got a very huffy response as if it was too much of a trouble for him to actually do his job and explain how their service works and at what costs. When I asked about prices his answers were very quick and he bypassed information that I actually needed to understand. After another impatient response from him where he actually said, "Ugh, I've told you all this before! Now we are going to have to go all the way back to the beginning if you actually want to do that." (It was in a way that sounded like a teenage tantrum) I decided I didn't want to sign up with an energy company who had staff like this. I went to an alternative company who had much better customer service and explained everything thoroughly. They also informed me that some of what Scottish Power had told me was actually a lie! Would not recommend them at all.”

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Posted 5 years ago

“Worst supplier ever, hours of waiting on the line, useless and frustrating! Stay away or prepare your nerves to put them up!”

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Posted 5 years ago

“The ombudsman should withdraw their license. Please don’t don’t ever get energy from these people. 1 hour to get through and useless call centre. No notes on account left . USELESS USELESS”

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Posted 5 years ago

“0.3 out of 10 on Trust Pilot. I would not recommend using this company if they were the last utility supplier on earth!”

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Posted 5 years ago

“Absolutely useless, in all aspects”

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Posted 5 years ago

“Unbelievably hopeless service trying to pay my actual bill rather than an estimated - taken two months of emails and calls to resolve. I’m very pleased I have now moved supplier, not bothered if I am paying more just pleased to depart such a shambolic company.”

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Posted 5 years ago

“I was extremely happy with Extra Energy. Unfortunately and suddenly, at least for me, they were no longer trading and OFGEM passed my account over to Scottish Power two months ago. OMG I still don't know where I am with them. I was told my first payment would be taken in February having contacted them several times to find out what my DD is. That was mind blowing in itself. February payment has not been taken as yet. My concern is them suddenly hitting me with a large bill. Not waiting for that so have switched. As other reviews have said they really are INCOMPETENT. I would not have chosen them myself and will be glad to see the back of them. OFGEM do something about them please!!!!”

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Posted 5 years ago

Scottish Power is rated 1.1 based on 1,102 reviews