Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had issues for over 3 months now, trying to get them to remove a meter from the national database (currently have two and they are the only energy company that deals with this) so I can move onto a better energy company - I have a fixed tariff and it was suppose to be £91 per month till May next year but it went up to 579.68 per month then it went up again two days later to 649.00 per month!! So many other issues hopefully the Ombudsman gets it sorted for me, this company should shut down”

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Posted 2 years ago

“Avoid Scottish Power at all costs. Worst customer service I have ever experienced. I have an ongoing complaint that has just rolled over into a third month. So far they haven't been able to tell me what the problem is, never mind find a solution. My "complaint handler" has not spoken to me for about a month and is refusing all my requests to call me back . They are equally hopeless over chat, email and telephone.”

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Posted 2 years ago

“Terrible is an understatement. 4 separate calls today, all on hold for at least 50 minutes before being cut off , told that an engineer would be out within 4 hours, now 7 hours and counting. Was told that if I wasn’t in when the engineer called I’d be charged £160 ! I’m now working out how to invoice these absolute wankers , for wasting my time”

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Posted 2 years ago

“Would give it 0 starts but won't let me. Took over my gas and electric without me asking and first aware was them sending me a large bill! Have tried since to get sorted but nothing. Rang again today to try deal with it, twice on a 45 min wait and when answer its silent like not know how to use headset!!!! Absolute joke of a company”

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Posted 2 years ago

“The worst electricity provider on the market, please avoid at any cost. Customer service are rude, unhelpfully luck of knowledged, bills and unit charge's are not transparent. Over charging customers.”

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Posted 2 years ago

“Switched my “Total heating total control” to ScottishPower, they did not say they could not support that system although I stressed it at the time. Just told now that all electricity the same price, no cheaper night storage rates. My MSP wrote to them on my behalf on April 6th. They have not replied. Have had several years now of atrocious customer service.”

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Posted 2 years ago

“I saw a video of one of Scottish Powers employees attack a photographer. Here is the youtube clip. If they haven't sacked this violent piece of ##### then they shouldn't be in business serving the general public. https://www.youtube.com/watch?v=ZJ7Khm2KAjg”

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Posted 2 years ago

“Thief thief thief…..”

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Posted 2 years ago

“Hi Lucky im giving them one star worse customer service ever. I have been trying to contact them since Saturday 4pm closed on Sunday no emergency number, again today tried to contact from 8.30am till 5.30pm when eventually got someone terrible customer service”

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Posted 2 years ago

“I wish I could give zeros stars an absolute joke of a company! spent hours on hold only to be cut off! dont respond to emails! and they switch you energy without your permission! absolute scammers!!!!!! I wish they get closed down”

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Posted 2 years ago

“The workers there are sick!!! They can’t help after long waiting just send you to another, another and another person…. They work maybe as purnishment. Their knowledge is equal 0”

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Posted 2 years ago

“My smart app has been updated . I can no longer see daily cost of My energy . What’s the point of a smart meter if I can’t view this on my phone . I previously could clearly see this . Not much of a quality update. Told it was due to a poor signal from a SIM card in smart meter .”

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Posted 2 years ago

“Any one reading this DO NOT SIGN UP WITH SCOTTISH POWER THE WORST COMPANY I HAVE EVER SEEN. they Don't value their customers and they don't care about kids or baby's we have been left with no gas for one week the house is freezing. All they have to do is send a gas card . when you phone the customer services team they are rude also they put you on hold for an hour then put the phone down then it an hour wait before they even answer the phone if you was to phone them back they don't even care to give you a call back I'm still waiting for an engineer no one has still came . They are plan evil . I dieing to change suppliers and I can't because of the rise of gas and electricity 😫 and they know this I'm left with the evils help...”

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Posted 2 years ago

“I would put this at no stars. I had being paying £185.00 per month. Yes I have all electric in the house which I have switched off. Had letter from them to say I need to pay just under £900.00 to stop someone coming round with warranty to swop meter to pay as you go. Was told by guy on phone would be around with lock Smith and dog handle if no one is in. He told to to pay by 7pm that day to stop them swop my meter over. So I paid then the day day my electric go's off. Yes not need to come round if you have a smart meter can do on line. So pay all that money over I need to fine cash to pay as we go. DO NOT MIVE TO SCOTTISH POWER”

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Posted 2 years ago

“Hopeless! Promised to call me back. Did so much later than they said they would and then kept me on hold for hours!”

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Posted 2 years ago

“PARASITES !”

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Posted 2 years ago

“Terrible , smart meter never worked from day 1 , because it was new I didn’t suspect and took my eyes off it they then backed billed more than what was allowed. Both smart meters series 1 now failed , they promised to replace but the time arrives and they never do. The hiked up direct debits are also a problem”

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Posted 2 years ago

“Just awful as everyone else has mentioned - truly wondering how they are still in business?”

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Posted 2 years ago

“Horrible robbing bastards”

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Posted 2 years ago

“Terrible service, I moved away from them within the 14 day cool off period but they moved me anyway and refused to do anything about it!”

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Posted 2 years ago

Scottish Power is rated 1.1 based on 1,102 reviews