Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,112 Reviews

2 %

of reviewers recommend Scottish Power

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Metrics

1.1

Based on 1,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7/3/22 On the phone to Scottish Power for 1h trying to discuss why I have been charged an additional £146 when I closed the account 4 months ago and at the time asked if there was any money outstanding. DO NOT CHANGE TO THIS ENERGY COMPANY STAY AWAY!!!!!!! A RELATION SHIP THAT WILL SUCK YOU DRY OF ENERGY AND TIME.”

Helpful Report

Posted 2 years ago

“SPP don’t want to pay my referral fees. They keep saying i will get it at the end of the month, asking me to fill up forms, to call différent departments, telling me someone will email/call me back but never happen. Keep lying to me for the last 8 months. I will leave Scottish Power as soon as I can, their customer service is terrible.”

Helpful Report

Posted 2 years ago

“I don't like them one bit as they taking 115 pound week off me on my dwp I ask them email benefits but this not been done please I am on border line cancer i ask them for pay an go meter they told me they don't do it an they keep sending me texts every day pay my bill as they take g money of my benefit I let everyone stay way way from them they don't care for any one”

Helpful Report

Posted 2 years ago

“Had a day off to have a smart meter fitted and they didnt turn up ! Tried to call and as told its half an hours wait because they were busy.”

Helpful Report

Posted 3 years ago

“Absolute joke of a company can't getting nothing right deal with complaints poorly I have made formal complaint 3 times and still waiting for call that was promised each time... I only have gas with them but apparently I'm in debt with them... Can't get my title or surname right... Oh yeah I have 2 account numbers. I have got to the point where I don't want to speak to them because they don't want to listen they only say what they want you to hear which is total load of B*****ks”

Helpful Report

Posted 3 years ago

“Scottish Power is the biggest fraudulent company I have ever come accross and the most useless. The sales person lied to me to get me to switch to them, then they hiked up my bill by 80% after 3 months, then refused to let me switch once I realised how unethical they are. I am constantly calling them to resolve the issues with no progress. They are disorganised and give different information depending who you speak to. Advise: stay well clear”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service! I closed my account a couple of months ago because I moved to another country and my account is in credit because they had been overcharging me for my consumption. I have always paid by direct debit, but they are somehow claiming they cannot refund me the money they owe me by bank transfer and the only way is by cheque. I have explained a thousand times already to the many different agents I have spoken with via chat, phone, and email that I no longer live in the country, but they give me no solution. How is it possible that they cannot pay me via the same bank account I have used throughout all these years?? What's even worse, they have stopped replying to my emails, have somehow cancelled my access to the live chat, and are ignoring my requests to call me. They are clearly trying to keep my money!! AVOID THIS COMPANY AT ALL COSTS!! I have had issues with them since the very beginning, and this is just the straw that broke the camel's back. Worst company and worst customer service ever!! If I could give them a zero I would!”

Helpful Report

Posted 3 years ago

“Scottish Power without a shadow of a doubt is the worst company I have ever had to deal with. I have been trying to resolve issues with my gas and electricity since May 2021 (its now Feb 2022) and I am still without the correct details for my gas and electricity. Their customer service team just put you on hold for so long you have to hang up Their team over email never respond to all your questions in 1 go so I have been going back and forth for months ...and still now different people tell me different things. I have been paying electricity since the summer of 2021 and now they tell me they have no record of my details!!! I have also at the same time been trying to connect my gas since I moved in and finally when they link my metre to my account they send letters saying if I dont pay they will send bailiffs when I have just spent the last 8 months trying to pay! I asked for payment plans which they said i could set up but then made it so hard to set up, in fact impossible to set up i have had to put a years worth of gas bills on my credit card as i couldnt cancel the bailiffs They should not be allowed to be in business. I have wasted hours of my life and there have been tears of frustration. I am still no nearer to having anything sorted What ever you do DONT GO WITH SCOTTISH POWER.”

Helpful Report

Posted 3 years ago

“Absolutely appalling! Countless hours on the telephone and no one can help. We've been ping-ponged from one department to another - the only thing we've asked is for them to send someone to replace our prepayment gas meter battery. Turns out they can't do that unless we have an account. To create an account they send us to a line that hung up on us 5 times. The account couldn't be created initially because our address is not in their data-base (the only one in this block of flats?!). After finally creating an account they said they would send someone within 4 hours. 6 hours passed and when we called again...turns out no account was created. Did I mention it's February, we're freezing, we can't cook food or have a shower? Not that they care...”

Helpful Report

Posted 3 years ago

“Have signed up with these what a mistake bills doubled 🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Struggling to give one star. Won an ombudsman ruling told then months ago they weren’t permitted to use my mobile number, but it’s still happening. Escalated my complaint to CEO/DIRECTORS office in September 2021, as of today 04/02/22 still no reply from that office. They respond to adverse reviews with platitudes.i only want to hear directly from ombudsman te or CEO’s office”

Helpful Report

Posted 3 years ago

“Avoid this energy company. I lived at a flat with a faulty meter and have spent countless hours sending emails, on the phone, taking overnight meter reads etc just to try and get a correct bill. It took them several months just to set up my account and they had the rates the wrong way around. They are trying to bill all my usage on only the day rate on a split tariff. No one in customer service communicates, no one follows anything up. I complained to the Ombudsman and they told Scottish Power what they should do to resolve the situation about 9 months ago and I'm still waiting for them to take action. Now being hassled again with automated, estimated bills. They have caused me so much stress and wasted my time during a pandemic when things were bad enough. I moved out 3 months ago and I am still waiting for them to work out my final bill accurately after over a year of stress. Absolutely incapable of providing power to people and billing them correctly. Also they will happily get debt collectors to hound you for estimated, made-up bills. Worst customer service I have ever had and wish I had never had to deal with them. They couldn't even spell my name right on my account, a bad joke.”

Helpful Report

Posted 3 years ago

“This is my second review for the past a couple of days and I will leave further reviews on a regular basis until my issue is sorted out. I have been receiving bills with wrong amount and a customer service representative (Scottish power) confirmed that my readings are too high while I live alone in a 1-bedroom apartment and wasn't in London for 2 weeks (apartment was empty), the bill for 1 month and 10 days was 324 pounds which cannot be as I don't use gas besides heating the apartment or having shower which is no more than 10 mins per day but reading still goes up and up. I have asked to have an engineer to check my apartment as I should pay 40-50 pounds per month instead of 324 pounds and several people including the lease agency confirmed that. Something is wrong with the meter reading or computation and I should not pay that amount. Scottish power advised me to still 'pay the bill to avoid having a huge debt' instead of helping me out and sorting this out. No one cares in this organization about customers who pay, they are not interested to help as you will still pay or 'A debt collection agency is about to contact you; you will incur charges' - that's nice customer service, isn't it?”

Helpful Report

Posted 3 years ago

“They are a nightmare to deal with. Don’t touch them. I have been trying for over a year resolve a problem with meters incorrectly assigned to the wrong properties. I’ve also had a gas meter faulty for 18 months and they will not fix it or assist in any way. I’ve been paying estimated bills for 18 months. I took it the independent Ombudsman but even then they don’t bother trying to fix it. I don’t understand how they are in business with so many bad reviews and not just on this site.”

Helpful Report

Posted 3 years ago

“I have small debt with scottish power. I needed the debt recovery rate reducing as it was unaffordable. After three months of me basically begging and two budget sheets showing I have no spare money they still haven’t reduced it. And tell me if they do this will take 3/5 key top ups to take affect. This is a lie as there own advisors have told me. As soon as I can I will leave scottish power. If there was a 0 star rating I would have rated 0”

Helpful Report

Posted 3 years ago

“This is one vile company. Avoid it at all costs.”

Helpful Report

Posted 3 years ago

“If i could give 0stars i woupd. Worst company worst service. Thank you for leaving me and my children cold yet again!!”

Helpful Report

Posted 3 years ago

“SP failed to fit time critical meter. Spent hours on phone and formal complaint made. They didn't want to know. As a result had to hire generator, buy diesel every day and incurred extra costs with electrician. Total costs incurred between £800 - £900. As usual, the man in the street has to carry the can even though issue caused by SP inaction. Latest offer through the ombudsman is £200 - seems somewhat short.”

Helpful Report

Posted 3 years ago

“Of all the energy companies I have used this is definitely the worst. Customer service is abysmal. I have had a lot of problems for about 6 months and nothing had changed. They just don't care about their customers. Don't anyone use them.”

Helpful Report

Posted 3 years ago

“We were unfortunate to move into a house that has a Scottish Power "smart" gas meter. We've been in the house 28 days and have had no end of issues with it. We cannot access the emergency on there if we need to. Once webl eventually got a baroda to top it up with, after waiting nearly 3 weeks, every time we have to re-enable the gas supply to the house the meter does so, for about 2 mins then disarms itself. We have to repeat this process about a dozen times to get the gas to stay on. We have never been able to access our qccounr online or on their app. Every time we call them we are on the phone for over an hour on hold and the issue is rarely solved. I rang them today infact and had the same thing. Was on hold for 52 mins. Then got through to a guy who was trying to help. His manager said that because we have a gas supply to the house, which we didn't, they wouldn't send an engineer to look and fix the error with this meter, Evidently they said we would have an emergency engineer appointment before Christmas because of the same issue, we are still waiting. Not only are you in hold literally all day, the line just goes dead after about 2 hours and you have to go through the whole thing again. Honestly I think I've called them nearly 30 times since we moved in and each time nothing has been done. It's an absolute joke. I would recommend that anyone who is thinking of joining this company seriously reconsider. We are leaving as soon as the switch has been done and will not ever be using them again. If I could give them a 0* review I would. Disgraceful company, should be ashamed.”

Helpful Report

Posted 3 years ago

Scottish Power is rated 1.1 based on 1,112 reviews