“Ordered my radiator cover last NOVEMBER yes NOVEMBER
They took my money on day of purchase
And nothing been delivered
I've called them many times
And all I'm told is sorry you should get it next Month
ABSOLUTE JOKE SCAMMERS
GIVE US OUR MONEY BACK
DO NOT USE THIS COMPANY”
“I ordered a screen back in January. I had an email about delivery, a delivery came, well part of one! I got a screen and 1 post! Helpful. Rang and told them they said they'd send a new one out on 48hr delivery.. took 4 days but it arrived. Only in May when I was well enough to try and put the screen up did I realise I only had 1 fitting kit! So I rang again and ordered the spares.. that was 4 weeks ago!
They have been a nightmare to get hold of. They don't answer the phone, the chat people said my order was shipped on the 25th yet I have had nothing from the delivery Co to verify that. Can't ever get through to anyone.
If there is a problem then why are they not just upfront about it rather than lying and p*ssing their customers off!
Sort it out!”
“Avoid this company at all costs - they are an absolute shambles! They get 1 star because, well, you have to don't you.
I ordered on the 20 March. I was repeatedly given delivery dates - not one arrived.
I cancelled the order and received confirmation back on the 4 May. The refund would take 5-10 working days. As of 30 May it still hasn't arrived.
I received a shipping notice on the 16 May. I called and emailed them to let them know it was cancelled. My local courier still tried to contact me on the 25th May to deliver.
The customer service team is awful. Not one is capable of carrying out basic tasks. This stems from the CEO, Sophie, who I copied in on emails in order to get a response. Guess what - a blank email in response. Sums up the whole company.”
“So, hoping we might get a refund but not looking good - ordered March for next day delivery. Had to chase - oh it’s now May and we can have a small discount. End of May - have to chase - oh it’s now July…refund requested, no reply yet, let’s see….”
“Scam company.
Ordered with them in Jan 2021 - 17 months later, no product and no refund after multiple requests and over 48 emails.
Have now reported to HM Small Claim Court to try and recoup the money.”
“Please avoid. Ordered a radiator cover 6 months ago and never arrived. Kept telling me it was due next month. Eventually gave up and asked for a refund but haven’t heard back. That was 3 weeks ago. Fraudulent company. Will be reporting to trading standards.”
“No stars!
They have no products but still keep taking peoples money.
Even if you get an email telling you they have processed a refund it won’t happen.
They continue to use social media to promote items they have not got .They have now blocked my access to comment or react to their social media posts, I feel sorry for those people still parting with their money.
Report them to Facebook and Trading standards.
I paid on my credit card , fingers crossed I might see my £340 again.
Others have contacted me who are not so lucky, having used Klarna etc.
Just awful company.”
“I don’t know where to begin either, I wish I had read the reviews before I ordered from them. Screens came slightly damaged and was offered a partial refund which doesn’t seem to happen after numerous emails. After reading all the reviews I can’t understand how they are allowed to still trade shocking.”
“I recommend you avoid this site at all costs.
January order delivery delayed until April. Come April further delays. I am still chasing a refund promised April.”
“AVOID THIS COMPANY AT ALL COSTS !
Ordered screens on 31st March and it is still an ongoing nightmare. Still waiting for screens and they of course have our payment.
Wish we had read these reviews before ordering !!!!!”
“Placed order April 7th for 'in stock' goods. Still nothing arrived May 23rd. Still says in stock on website. No contact from company. Grown too quick - dont risk your money.”
“Delayed my project.
Order placed beginning April. Received a small amount of my order.
Was promised delivery of the rest mid May.
Received an email stating they are sponsoring love island and that it won’t cause any delays to orders.
The next day they told me my order will be beginning July (3 months after placing my £7k order)
Phoned and complained on Monday. Was promised a call back Tuesday before 10am. Never happened
I’m a repeat customer but never again.”
“What a company.
Poor service, no after sales, open promises, repeatedly sorry in every email, no communication for days, always late in response, but never any action. Still awaiting partial refunds and ongoing despite for more than 2 months.
Should come with a hazard warning ⛔️
Be prepared to have no customer experience and no after service.
Shame as when not faulty, damaged or wrong items sent. Screens are decorative and well presented in your garden”
“Order placed 6 days ago , promised next day delivery and they would keep me updated on my order , no order and no information .Just got in touch with them and was informed that they won’t have a delivery until the end of June VERY ANNOYED”
“The worst online experience I have ever encountered. They promise next day delivery and then just send emails regarding issues with their courier. I have been promised one delivery date after another. They are basically knowingly selling stock they don’t have, presumably to bolster their cash flow at the customer’s expense. I have cancelled my order and now not looking forward to trying to get my refund processed as they still haven’t processed my last refund which was confirmed as being processed in 1-3 days 3 weeks ago”
“Paid 3 weeks ago for screens ..Tuffnells courier consignment number does not exist !!….Agents spin the same lines every time refuse to give me refund !!….Emailed countless times no one rings or emails me back …will have to go to citizens advise to try to get my money back !!Thieves !!”
“I don't know where to start. I ordered a radiator cover in November 2021 and I'm still waiting for my delivery. Must be the worst company I've had to deal with and customer service experience is awful. They definitely have a 'script' to pick from (copy and paste into e-mails) when responding to queries, as narrative never changes. Extremely patronising. This is the response from their customer service agent last month:
"We really do appreciate your understanding and patience, I am certain that when you do receive your order and finalize your project it will all look amazing and will make up for this delay!"
I have had to constantly chased them when their 'promised date' comes around, and no contact from them or delivery. I've been given 3 dates so far (anticipated arrival of stock). Get your house in order! Stop offering items for sale (incl. pre-orders) until you have delivered all your outstanding orders.
They had the cheek to send me an e-mail stating the following last week:
"Hey There,
Firstly, I’d like to thank you for your continued support and patience regarding your outstanding order.
You may have spotted that we have just been named as the official home and garden partner of this year’s Love Island.
I wanted to reassure you that this announcement will not result in any further delay of your delivery. Getting existing orders to clients is our highest priority and we are working around the clock to get them ready for you, which we will do ASAP
Thank you so much again for your patience and support, it really is appreciated.
Sophie x"
I spoke to Customer Service Agent (Oli) today and asked if the above confirms that I will definitely receive my item in June (as promised again) - was told "if there any further delays we'll be in contact"”
