“
Is there a reason why your customer services are ignoring me?
I was promised a redelivery, you sent the wrong item and then was promised the right item would be sent over 2 weeks ago
Your customer services agent yasween and all of the department now ignoring my emails and noone ever calls back
Terrible customer service
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- Anonymous
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Contacted customer services again and took 2 chases to get a response a week later asking for pictures of the tickets so make sure you keep photo proof of delivery tickets and the product themselves or they will say items are delivered and not their problem
Next up they say they will chase the warehouse and will get new tracking codes… I’ve been waiting three weeks for this and the last comms I had was over a week ago telling me they are moving warehouse but they will send out Monday just gone… that’s never happened either and reading their comments on social they’ve been telling people they have been moving warehouse for the last month or so now so again this seems another excuse
Really wish this company wasn’t here to scam people.
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- Stuart Toogood
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Months later still hadn't received items, incredibly difficult to get hold of customer service, were then assured refund would be processed which has still not (over 6 months later) been received.
”
- Anonymous
