“
Contacted customer services again and took 2 chases to get a response a week later asking for pictures of the tickets so make sure you keep photo proof of delivery tickets and the product themselves or they will say items are delivered and not their problem
Next up they say they will chase the warehouse and will get new tracking codes… I’ve been waiting three weeks for this and the last comms I had was over a week ago telling me they are moving warehouse but they will send out Monday just gone… that’s never happened either and reading their comments on social they’ve been telling people they have been moving warehouse for the last month or so now so again this seems another excuse
Really wish this company wasn’t here to scam people.
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- Stuart Toogood
“
Months later still hadn't received items, incredibly difficult to get hold of customer service, were then assured refund would be processed which has still not (over 6 months later) been received.
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- Anonymous
“
Fraudulent company who needs reporting!
They take orders that they cannot fulfill and their customer service team repeatedly lie to you. They ignore your calls and emails and if you try to contact them on social media they block you. Only managed to get my money back because I paid via PayPal and set up a claim. Then they were soon quick to respond. Turns out after serveral weeks they didn’t even have my order in stock!
”
- Sophie
