Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've found their prices extremely competitive and the service second to none.always recommended”

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Posted 5 years ago

“Very well priced Very well stocked Great customer service”

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Posted 5 years ago

“Always have what I need. Well priced and decent quality. Staff at my local branch are always helpful and friendly. Why shop elsewhere?”

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Posted 5 years ago

“Amazing service always, knowledgeable staff, friendly, efficient. Expectations always exceeded.”

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Posted 5 years ago

“Our builder ordered an Aqualux shower enclosure whilst fitting our new bathroom, delivery was due Wednesday 23/10/19. Driver arrived with only box 2 of 2, 1st box was not on the van, was checked by the driver and our builder and not there. Took 24hrs for them to find out where it was and was told that it had been damaged on the van (obvious lie as it was not there in the first place). Replacement sent out but on a 2 day service which under the circumstances should have been sent overnight, we will now receive it Monday 28/10/19, 5 days later than it should have been. Screwfix customer service apologised but did not want to take any responsibility and the blame is on their supplier, this does not help us or my elderly mother who lives with us. Frustrated and appalled!”

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Posted 5 years ago

“Good for what you need. But NOT what i expected They need to change the name to save further embarrassment as screw fix implies something completely different I went in and asked to be set up with a lady for a dinner date, screw fix my ass .Its a plumbing parts supplier NOT a Dating site!!!”

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Posted 5 years ago

“I want to say a massive thank you to the team in the Sutton branch. I did not have my receipt and product was faulty. Staff searched on system and did the xchange for a newer model. I will most definitely will be giving them my business. Thank you.”

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Posted 5 years ago

“Was left waiting at the collection point for far too long without explanation. Two further customers received their items before me - i bought a fluorescent light tube at Hinckley. Not impressed”

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Posted 5 years ago

“Helpful and very quick service”

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Posted 5 years ago

“Canceled a purchase and ask for refund.i took near 3 weeks to get the money back from PayPal They keep saying they cancelled the purchase and wait for your refund but they didn’t at the first place”

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Posted 5 years ago

“I have bought from Screwfix for well over a year now and I’m always happy”

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Posted 5 years ago

“Great customer service very helpful products fab and exactly as described”

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Posted 5 years ago

“ordering & delivery of products was comleted within 24hrs”

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Posted 5 years ago

“Good prices and product range”

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Posted 5 years ago

“General manager and some staff where very knowledgeable and super duper helpful. I have very little knowledge about house renovation, but I found all answers in a shop. One staff member helped me out with plumbing issues I had and that safe me a lot of money. General manager was fantastic too. Very professional, knowledgeable, perfect costume service, also very patient with me, answer all my question and I got exactly what I want it fir a good price. I’m going to be your costumer for ever. The best store I have ever been. Nottingham NG 7. Thank you for looking after me. Regards, Justyna”

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Posted 5 years ago

“Order No A2781007852 I ordered 2 radiators on line plus 2 new valves no problem delivery friday, excellent. I booked my plumber for Saturday brilliant. Got an e mail saying they would text me at 7am on the friday to let me know the slot, they never did, so I rang at 8.45 abd spoke to a very nice who told me everything was ok one radiator would be delivered by parcel force and one from the supplier. Parcel force delivered fine had a tracking number from the courier not recognised so at 10.15 I phone screwfix again during the next 7 hours I phoned numerous times I finally got through to the manufactures and delivery team direct just to get the item on Monday (hopefully) so far it will cost me £150 for a cancelled plumber as he has lost work, and god knows what my stress levels are. I will never buy from screwfix again as I have never experienced customer service like this in my life absolutely disgusting and the nice young lady that told me I shouldnt book a plumber until the radiator has arrived has obviously never had to book a good plumber. That comment was just about the final straw for me. If you are thinking about buying on line from screfix think long and hard.”

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Posted 5 years ago

“I have been impressed by the Web and Mobile phone App functionality plus excellent levels of service from the Frome, Glastonbury and Thornbury branches. Screwfix is my first point of contact for most of my materials.”

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Posted 5 years ago

“Great online click and collect service - saves queuing at counter. Items nearly always ready within 24 hours.”

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Posted 5 years ago

“Excellent website and helpful staff and reasonily priced products”

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Posted 5 years ago

“I purchased both my evolution tools from screwfix another amazing company I actually enjoy going there staff are brilliant well done screwfix”

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Posted 5 years ago

Screwfix is rated 4.0 based on 735 reviews