Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient. Good stock levels. Returns of unused items always hassle free. Staff always happy to help.”

Helpful Report

Posted 6 years ago

“Some months ago I bought two LED light fittings, one of which I fitted immediately and the other I just got around to fitting, The second proved faulty. I took it back to their Romsey store to find that they no longer stock the item. They tried to locate one at a nearby store but without success. They then found the nearest equivalent (which was more expensive) and let me have it without additional charge. Great Service !”

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Posted 6 years ago

“Very convenient and competitively priced”

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Posted 6 years ago

“Great service always is.”

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Posted 6 years ago

“Good quality products at a reasonable cost,easy simple way to shop.”

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Posted 6 years ago

“Excellent helpful staff at the Faringdon store, I ordered the wrong thing but they gave me good advice and sorted a replacement”

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Posted 6 years ago

“If you ever need to buy anything from screwfix the staff are very friendly and the main thing in my opinion is that if anything goes wrong with your purchase they are very efficient at sorting the problem for a replacement or refund.”

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Posted 6 years ago

“Their own product range is really good value compared to main brands. I particularly like the ease of ordering and collecting when it suits me. The staff are really efficient, and always cheerful. Couldn't ask for more.”

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Posted 6 years ago

“Choice of goods is wide ranging Prices are very competitive Service is swift & pleasant Will certainly use them again”

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Posted 6 years ago

“I love the click and collect. Over the last month or so, I've been working on the garden and realised I needed various tools to help with the job. I've ordered online, either at work or in the evenings, and what I've wanted has been in stock at my local branch so I've been able to pick up the next day. The late opening hours really help, because I can pick up after work and start using what I've bought straight away. Plus, there are lots of staff on hand and I've never had to wait more than 5 mins for service / to collect my order.”

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Posted 6 years ago

“Product selection and prices are impressive plus the online receipts makes it easy to tracr your items in the event of a fault.”

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Posted 6 years ago

“Very good service, although the valves look a bit plasticky”

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Posted 6 years ago

“So this is what I reviewed for PayPal, hopefully Srewfix may read yhus as well before they statt loosing custoners...... All the time PayPal stuck to eBay orders they seemed fine, now they are diversifying and advertising on the TV, joined up with Screwfix etc it highlights what total rouges they are. They are no more secure than a card company and for me possibly less secure, all the time you want to just buy something, fine, you cancel it and want a refund... haha. You could wait 20 days for them to put the money back in your account, even if the supplier transfers it within a few days it goes into PayPal Pending accounf, and just sits there for minimum r days and could be 20 dsys, they have a multitude of excuses, try and speak to someone is impossible, a robot response if you are lucky. Screwfix guarantee they transfer you refund in 48 hours, they do and print out a certificate to show you, what they either don't know or don't tell you, PayPal then hang on to it for another 2 to 3 days, earning interest on you money. My best to date is 10 days wait for 260 pounds. I gave told them total robbers, total rouges and surprised Screwfix entertain them. I'm also complaining to the Advertising Standards Agency as the t.v. advert is misleading. Thanks”

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Posted 6 years ago

“Very quick helpful and very good value for money ; will be back”

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Posted 6 years ago

“friendly ,efficient staff, always ready to help”

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Posted 6 years ago

“always good service, good availability of items.”

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Posted 6 years ago

“Have purchased a coouple of itmes from local Screwfix shop that has just opened. I ordered and paid for the items on line and within a maximum of 5 minutes each time I had a text telling me my order was ready for collection. The staff were very friendly and helpful and within 5 minutes again of arriving at the shop I was waslking out with my new purchase. If there was one quibble its where you have to produce the bank/credit card you used to purchase the items on line at the shop when collecting. I think its for security purposes. No big deal but it means I have to collect in person and can't send anyone else. For instance my wife was in the town where Screwfix was located, and so I odered something and asked my wife to collect it. She had to open an account in her name then to be able to collect. But apart from that minor thing - excellent service and good prices!”

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Posted 6 years ago

“Your returns policy I bought a 4 way dimmer switch costing over £75.00, when my electrician installed it he found that it was incompatible with my LEDs. When I tried to return it the man in the store said that the plastic bag was torn so he couldn’t resell it. I pointed out that the bag was sealed so how could I test it without damaging the sealed bag. You have your very own get out clause in your returns policy because you supply expensive goods in cheap unresealable plastic bags.”

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Posted 6 years ago

“Great range of products , Helpful staff, and the stores are always open”

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Posted 6 years ago

“Great prices and no trudging round a massive superstore looking for things!”

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Posted 7 years ago

Screwfix is rated 4.0 based on 735 reviews