Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a Mira shower sprint 8.5 for 6 months went faulty went back to the Exeter marsh Barton store on 14/3/19 at night time 1 young girl and 1 young lad served me they said they had not got any in stock and they were not in stock in any of the branches so could not change it they suggested a another make I took but was not happy when I got back home I checked the screw fix website I noticed 4 in stock mashbarton 5 in stock Sowton Industrial Estate 7 in stock Newton abbot. So they were lieing they were very bad for customer service. Went back next morning the assistant manager was fantastic sorted it all out for me thank you Dennis”

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Posted 6 years ago

“Ordered items online and ready to collect the next day. Easy to use and super speedy service”

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Posted 6 years ago

“Most item are available at great price”

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Posted 6 years ago

“excellent service. no hassle returns”

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Posted 6 years ago

“Ordered radiators expecting them to impose extra carges (or even cancel ) due to my location, but all went well, items arrived over 3 days with no problems at all.”

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Posted 6 years ago

“Good prices and choice.”

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Posted 6 years ago

“Purchased an Oregon Cordless 36V battery driven lawnmower. The transaction was handled well by Screwfix and the lawnmower was delivered 2 days later.”

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Posted 6 years ago

“Absolutely brilliant from ordering to click n collect or delivery. The staff provide a speedy exellant service. they accommodate you in all your needs. There brilliant they go that extra mile. To make sure you get exactly the product your looking for. they give an alternative that would be more suitable. to give n get exactly what you need. Even when it may be cheaper. Wow”

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Posted 6 years ago

“Very happy with outside wall plug.”

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Posted 6 years ago

“I recently purchased an Erbauer planner thicknesser. I'm pleased with the purchase, and thought it was of a competitive price. The Erbauer brand is off a quality on par with the more expensive brands on the market.”

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Posted 6 years ago

“Great range of products, good prices and fast delivery”

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Posted 6 years ago

“Always very efficient and quick to process orders.Very helpful on phone.”

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Posted 6 years ago

“I ordered 3 radiators from screwfix. They told me that 2 of them were available straight away and the 3rd would take 5 days. I asked if they could all be delivered in 1 drop as I am not living at the address yet. I was told that this was fine. I asked the member of staff serving me to write the delivery date down for me - he did - Mon 4th Feb 10am. So there I am waiting at the house om the given date and time. At around 10:30am I called screwfix to ask where my delivery was. I was told that 2 had been taken to a post office after a delivery attempt on 1st Feb! They had sent a txt but had the wrong phone number for me. The other radiator I am still waiting for and was told that I would be contacted about the delivery. I am having the heating fitted today 5th so I had to drive to the post office and carry 2 radiators though town to my car in the car park. And the other radiator is still missing. This has caused so much stress and unnessary inconvenience.”

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Posted 6 years ago

“click and collect is a winner!”

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Posted 6 years ago

“Local store did not have the product I wanted in stock but was able to order it Saturday evening and collect Monday. Fantastic!”

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Posted 6 years ago

“Purchased a fair few things from Screwfix over the years. I can pretty much guarantee that anything I buy from them is gonna be up to the job. Their slightly lower priced recommended tools are especially good in my experience as a DIYer.”

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Posted 6 years ago

“Thank you for you letter, unfortunately I do not have dates and times, and all the situations were did on a one on one. I can only promise faithfully of the incidents I was a victim to. 1, On a five hour shift I went and asked the manager for a 10 minute break, to be responded with its not your obligation and I am not obliged to give you a break. Even though on a five hour shift it is law. 2, As explained my dad passed away, my mum text me to say the chimney had caught fire. And she was panicalling. When I asked to leave the manager laughed at me sicastically. 3, I was told because I could not prenounce names, I could only say numbers when announcing a pick. Customers would ask me why don't you say name's, to which I had to reply I been told I can't. 4, I was one of a few who actually did electofix sign ups, the manager told me I mustn't do any more unless I can guarantee they spend money.Because my last four sign ups were rubbish. 5, While bringing down coffee for the team, I was told not to bother to do it again unless I can keep it all in the cups. 6, I went to the loo, I couldn't go because the cleaner was in there, I left the till for less than two minutes.It was still attended. The manager within those two minutes came into the loo to look for me. To tell me to do picks. 7, I cared about takings, I once accepted in TC next day, which I was given the sentence, you not allowed to do that. Only I am allowed to accept in the parcels. 8, I was blamed for messing up the Wearhouse, he claimed it was done of my gun. Well the guns get mixed up. He also said he would talk to all staff, I was singled out wrongly for this. Also I asked all other staff, he never mentioned it to anyone. 9, I was told not to joke with customers. 10, while starting at 6 I went round to the manager 5 times to ask for a break, finally at 11.15 he said I could go. Five and a quter hours into my shift. I was feeling faint, and had to say please I need a break. There is many more incidents I was singled out for. On the 21st I was called in the office, the manager took out all my abstances since 2016 and said my attendance wasn't good enough. Even though he isn't a qualified doctor he was abment that slot of it was side affects from my anxiety. He also claimed there was no justified reason in not coming to work. In 2016 I lost my best friend, my gran and my dad had a stroke. Which isn't a justified reason not to come to work. This is from a manager who puts himself down to work between 8_4 and doesn't turn up leaving us short staffed. A guy who goes out in work hours to get a tyre fixed. My dad died this year. For the record I had to clean out his throat daily as he would choke. I also had to hold his hand during most nights. Because of the two years of stress I have been put on 50g of sertraline, 40g of propanol, and 4g of dizapam. He also stated I hated my job, which was a fake statement, I love working there until the last 6 months when I was singled out. I was also accused of writing negative things about him. The Manager in my opinion had real issues with me, he singled me out as an idiot. I know it's my word against his, but I can only promise faithfully these are things I was put through, or whitnessed. I wish these issues are talked about, and people are not intimidated by him as so many seem to be. Do with this info as you wish, but here are why I gave in my notice. I actually really liked working there, but when you are a receiver of such negatively how can you work like that. For me it made my work environment intorible. The Manager Chris for me made my work life negative and unnerving. I leave Screwfix with a broken heart, and in question of its morals. I will be telling the jobcentre, of my experiences indeed and the shop Union usdw.”

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Posted 6 years ago

“Excellent customer service great range great products quick and easy to use”

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Posted 6 years ago

“I'm not 100% sure if this is Screwfix fault but they choose who their courier is and the one they have chosen is an absoulte joke. What usually take 3 days to get to me has now taken well over 2 weeks. I have rang 4 times 1st - It was my fault for not providing a eir code when I wasn't given an option to add one - it will be with you today -LIES 2nd - The driver covering my delivery was taking over another drivers because the original one was out that day- it will be with your today - LIES 3rd - the driver is unsure of your area - it will be with you today -LIES 4th - We don't know why it isnt with you - STILL NO DELIVERY I wouldn't mind if they told the truth the first time but this is getting ridiculous”

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Posted 6 years ago

“bought a belt sander on 9/12/2018 took it home, plugged it in and it caught fire instantly, without sanding anything, took it back within the same 20 minutes, to be faced with a barrage of questions, awful product,awful service wont be going there again.”

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Posted 6 years ago

Screwfix is rated 4.0 based on 735 reviews