SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,814 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,814 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting!!!!!!!!!!!!!!!!!! AVOID Is all the only word to describe the shambolic experience we have received. Ordered a sofa to be told 6 weeks delivery still not received it 13 weeks later staff are unhelpful and never answer the phone when they do eventually there are rude and unhelpful i could understand if it was a few weeks late but 13 weeks is a joke constant lies from store about lead times if you want a sofa do not buy it from here unreliable and liars I am disabled and left without a sofa due to there lies about when it would be here avoid this store and business treat people with not respect just to make money rang to complain to be told call back next week which I did then stated has to be by mail they receive the complaint a bunch of liars and time wasters so stressful to deal with - Doncaster store”

Helpful Report

Posted 5 years ago

“Do not buy carpets from SCS! I had carpets fitted in the whole house, and I regret it so much. The carpets were poorly fitted a month ago and it actually hurts to stand on it. A surveyor from SCS was sent out to inspect the fit and reported that the fit was "dangerous" and needed to be fixed ASAP. Nothing has happened, despite repeated chasing for the last month. The men fitting the carpets left so much rubbish in my house (discarded pieces of carpet scraps, empty crisp packets and wrappers and even their own tools). It took me 2 hours to tidy. They even discarded 2 two-inch blades discarded on the carpet! I was also overcharged as there was enough excess to carpet another two rooms. SCS acknowledge they messed up the original measurement and said they would compensate me. I am yet to receive anything. I cannot convey what a bad company SCS is, and what poor customer service they have. The biggest mistake I ever made was buying from SCS. I just wish someone had warned me not to go near this company.”

Helpful Report

Posted 5 years ago

“A dreadful experience....... We ordered carpet and underlay for our dining and bedroom with fitting. After spending up to three hours in choosing the carpets for the room and going through the payment in full. We were told that both of the carpets would be delivered and installed at the same time (some two weeks after placing the order). Which was a fine as this timed in with the renovation of the rooms and gave time space for the bed to be delivered and installed as well as the wardrobes. Little did we know what was going to happen. On the day of the delivery as discussed with ScS we would have both rooms free and clean off clutter so the fitters had less off an issue to lay the underlay and carpet. After waiting most of the day they turned up with two different sized carpets and limited underlay and limited grippers. After measuring and checking the rooms and the sizes of the carpets it was clear that the carpet sixes delivered were completely wrong, the carpet to be laid in the bedroom was delivered to the size of the dining room and viseversa with the dining room carpet being delivered to the size of the bedroom. The fitters raised this with the shop to check their paper work and order sheet double checked the room dimensions and all was confirmed that when scs placed the order they did not check or recheck the sizes n gave the wrong sizes to the manufacturer as a result the carpet delivered would not fit. We called Scs and spoke to the manger at the Leicester Branch. We advised that we have our bed installers coming over the weekend as well as the wardrobe being delivered few days after. This being the case how soon can the carpets be re ordered and laid.? We were advised the quickest turnaround would take 7 days if you are happy for me to give order. We asked about what compensation would be given as this is going to delay everything know and we are sleeping on the floor? Scs advised they were happy to give a £50:00 refund as a gesture of good will for all the inconvenience that has caused due to their mess up. We stressed that this is unacceptable as we done done everything on our side to accommodate the installation, and as a mistake on their part, it is going to delay the installation of the wardrobe and the bed by 10 days and we are unable to take any more time off. We advised it is going to cost us extra to put back the installation and take time out to accommodate the new fitting of the carpet - which for the record is still not confirmed by you.! After arguing for good hour we agreed to have the carpet re ordered with Scs - Leicester giving us a call the following morning to advise the fitting date. Guess what ? This call never came. After which I carried out an online review and found out this is not the first time ScS have messed up. That’s when we decided to call it a day and cancel the bedroom carpet order. The following morning we went straight to the store and asked for our money back and cancellation of the bedroom order. Even at this stage the manager did not give us any confidence in our order or gesture off good will to say don't worry we shall get this carpet order for you ASAP, nothing off the sort. Total shambles. I only wish I had read the reviews before. We eventually got part of the refund back but this has caused us much stress and anxiety not to mention that we have had to take additional days off work due to ScS mess up. Please Do not go to ScS they are a bunch off cheap cowboys who will give you more stress and worry. To be honest they trading standards should be informed off the way they do business as customer service is non existent. We know have had to go to elsewhere who have promised us delivery on time. Hopefully this will be better. I know we will never go back to ScS - Leicester again.”

Helpful Report

Posted 5 years ago

“On Saturday 29th September 2018 we visited the Dartford SCS store and ordered new carpet for our lounge, hall, stairs & landing and two new 3 seater settees. When discussing the settees we told them we have a narrow hall and have had difficulties with furniture before, he said it wouldn’t be a problem as the arms could come off. At the time of ordering we emphasised we would want the carpets fitted first, then the settees delivered to avoid needing to move furniture twice, again we were told that wouldn’t be a problem. We were told a survey would be needed for the hall, stairs & landing and this was booked for 1st October. Survey done, surveyor advised we would need new underlay which we agree & it was added to the order (but we didn’t get an updated order form). Between ordering and eventual first fitting of the (lounge) carpet we received regular calls to say the settees were in stock & wanting to arrange delivery. Each time I explained we did not want the settees until the new carpet was fitted. Every time we were told a note would be made, but calls continued. Eventually had a call advising the carpet was in stock & agreed a date of Wednesday 15th November. Subsequently this was changed to Thursday 22nd November as the fitter was unavailable. On the day before we moved all the furniture out of the lounge, stripped the old carpet and underlay from hall, stairs & landing and the carpet from the lounge. Carpet fitters arrived on 22nd November took the lounge carpet from van & told me there was a flaw – a line across it. Fortunately they were able to turn the carpet. They went to get the hall carpet & found it was a different colour! Fitter calling the store (8 times) but no answer, told me he would keep trying & ask them to call me. No-one called so I rang & eventually got through about 16.00. The lady I spoke to said she hadn’t heard anything from the fitters & knew nothing about the wrong carpet. She said she would check & call us back. She called a few minutes later to ask if the hall carpet needed to match the lounge as they had an alternative in stock – I said it did need to match as we has specifically ordered the same. She said she’d call back - no call received. We were left with bare floors, with exposed gripper rods in our hall & stairs, not satisfactory as we have a 2 year old toddler several times a week. The fitters tacked some offcuts in the hall to give some protection. So we had a carpet in the lounge, with garden chairs, but nothing in the hall. On Saturday 24th November the settees arrived, the driver & colleague came to the house, looked at hall & lounge door, said “that won’t fit”, didn’t even get them out of the van. Told me he would contact the store – he said he called but couldn’t get through. I explained what they had said about removing the arms – he said there was no way that could be done except by a specialist upholsterer. We went to the store on Sunday 25th November & spoke the manager. Agreed he would arrange for the settees to be delivered again on Friday 30th November by an upholsterer who could take them apart. The cost would be £120 per settee but he said he would give us a £20 discount because of the problems. He also said there had been a problem with the carpet and he would call me later. He called on Tuesday 27th November and said the carpet needed to be re-ordered (even though we had been told the carpet had been delivered to the warehouse & just the wrong one put on the van). He assured me the carpet would arrive by 18th December & he guaranteed it would definitely be fitted before Christmas. The settees were delivered, taken apart & put back on 30th November (we had been sitting on camping chairs for a week!). We waited patiently for 3 weeks to hear what was happening with the carpets – nothing heard. Called the store to be told manager had moved to another store. The person I spoke to checked on the computer & said the carpet was not in the warehouse so there was no way it would be fitted by Christmas. He admitted the carpet had never been ordered in the first place! I explained the problems it was causing, as when we look after my granddaughter we have to carry her up & down stairs. This is made worse as I have osteoarthrosis in both knees and walking up & down bare floorboards whilst trying to avoid the gripper rods causes considerable pain. I have also had 2 pairs of slippers ruined by catching on the exposed nails. We were due to have 10 family members to dinner on Christmas Day – when I told new manager he laughed & said the earliest the carpet could be fitted would be 9th January. On 20th December we received a call to say the carpet had been delivered, but the earliest date for fitting would be Wednesday 9th January. As we couldn’t get time off on that day we agreed on Friday 11th January, and the fitters would call in advance to confirm. No call received before Friday 11th January, then got a call at 10.20 from the fitters to say they were 10 minutes away. They arrived, first thing he said was “that’s £143” – I said it would only be £100 as the lounge had already been fitted and paid for, but I wasn’t paying anything until the work was done. He then looked at the hall & asked where was the underlay – I told them they should have it, they said it had been left with us – then left. Called the store about 10.25, said they would check & call me back, I made sure they had my mobile number – she had. Waited until 17.20 but no call. Rang the store again, they said 'Jo' was with a customer but would call me back – no call. I rang again on Saturday 12th, was then told they hadn’t had confirmation that the carpet had been returned to the branch and so couldn’t book a new date (why not? As bookings seem to be weeks ahead surely an appointment could have been made?), was told they would call back later, or Monday (14th) at the latest. Monday 14th – no call. I rang the store about 15.30, spoke to Richard, he said the carpet was back at the store but he would need to call me back as he couldn’t give me a date. Tuesday (15th January), had a voicemail left to say the earliest date would be 5th February. I rang the store at 17.40 & was told Richard was with a customer and would call back. I told them I received continual promised someone would ring, but they never did. I was assured he would definitely call. He did call at 17.55, I told him the 5th February (another 3 weeks) was not really satisfactory as we had been waiting since 22nd September, Richard said they only have one fitter so there was nothing he could do. As we needed to arrange time off we agreed on Thursday 7th February. On Thursday 7th February the carpet was finally fitted. Numerous complaints both to the store and the head office, kept getting promises of a call – but nothing. Finally after 5 e-mails to CEO we had an offer of £57 to compensate for problems. We refused and eventually had a ‘goodwill’ offer of £100 which we were told ‘please note this gesture of goodwill is the final offer of ScS and will not be improved upon’. So we reluctantly accepted.”

Helpful Report

Posted 5 years ago

“Don’t buy the insurance total waste of money they make every excuse possible not to pay out and believe me they will wriggle out of it!”

Helpful Report

Posted 5 years ago

“Very disappointed and that's putting it mildly bought two Lazy boy sofas from the southampton branch cost over £2,600 service in the store was great it was once the sofas arrived it all went wrong. You get told if anything wrong phone this number (customer service) within 3 days to get any problems with your goods sorted what a joke . The three seater recliner looked old already like the material was saggy and wrinkly over seat area and foot rest I would expect this maybe after a few years but not to arrive looking like it. I rung and informed them they sent someone out who said all you have to do is dress the sofa every day e.g. Try and stretch the wrinkles out which was impossible as they were already set in material and weren't going anywhere. We rung and complained every week for 8 weeks and every time they said we will call back but heard nothing so had to call them . Now they email us saying there is nothing wrong with the sofa and they will NOT be doing anything else with it case closed. I will NEVER buy from them again or recommend them I feel very let down and the money we spent I expected more but obviously SCS don't have the same ethics as myself.”

Helpful Report

Posted 5 years ago

“Ordered carpet for flat after surveyor confirmed the sizes, which was a little more, no problem. Tried to arrange fitting but fitters did not appear to want to come 70 miles, after various attempts by the office to get it organised (although they did last year !) Had to wait for the manager to call me back in a couple of days as staff were off. I ended up ringing back and they said no problem and it got booked for the 10th of the month. However, received a phone call on the 7th saying the fitter wasn’t going to be down my way on the 11th and I would be getting it done on the 15th ! Really! I had storage to vacate which was organised (for the 11th plus a days holiday)once I booked the carpets. Ended splitting my removals so the big items were done on the afternoon of the 15th. I was lucky the removal company were able to fit this in. When the carpets were fitted and I paid the fitters, I was told I had not paid them the correct amount so I had to ring up the branch and check. However, it appears that I should of been advised of the new amount to pay as I needed more carpet when surveyed, but I wasn’t, so not happy all (understatement!) in about that experience !!!! When complaining to SCS (apart from the carpet guy) they really do not seem to be interested. Not even their HQ cared !”

Helpful Report

Posted 5 years ago

“What a desater from start to finish it purchased a leather sofa from the Wakefield store when it arrives it was very badly damaged the delivery guys took photographs and explained the company would be in contact with me no one contacted me I had to telephone . I spent two weeks constantly telephoning finally you agreed to change the sofa with a one hundred pounds refund. The sofa arrived and guest what I'm still telephoning everyday for the small refund because you are telling me the company has a problem with refunds. What a joke. Never never again this has gone on now for 8 weeks. If any one purchase anything from this company. Well good luck.”

Helpful Report

Posted 5 years ago

“Overpriced furniture, not very good quality and terrible customer service.”

Helpful Report

Posted 5 years ago

“A big thanks to allan and the staff at scs tannochside,uddingston for helping me and my wife with our choice of new suite everything was done so seamlessly,Allan was brilliant with us and we will recommend scs at uddingston to our family and friends thanks again allan joe and linda”

Helpful Report

Posted 5 years ago

“We bought a full price dining suite which took 13 weeks to be delivered (not the 6 weeks promised). Within a couple of weeks the paint was coming off the chairs. It took several weeks to speak to someone to get the chairs replaced. The new ones came & are in worse condition than the originals. Obviously not quality checks done. The paint is coming off the table legs now too. it’s less than 6 months old. We paid a lot of money for very poor quality goods.”

Helpful Report

Posted 5 years ago

“I order a sofa charcoal but when it come it was brown shop says it was the light s in shop and l though l was getting chorcoal l went to shop to see someone but they says that was the colour l had order so they could not help me they should tell people that before they buy it would not go back l would tell family and friends and work colleagues not to shop they not a happy customer”

Helpful Report

Posted 5 years ago

“Absolutely terrible service from the start! Like being in a western movie with the cowboys they use there... hidden costs, charges and silly things. Knocked the price of our carpet up and then hid a fitting fee in there and said it was free.. when the contractor fitters came they expected 160 for fitting we weren’t told about! Shocking.. stay clear of them!”

Helpful Report

Posted 5 years ago

“Delivery men rang and arrived on time. Good, efficient service and they took away all packaging. Banter between Geordie and Neil made me smile. Very helpful, 10/10.”

Helpful Report

Posted 5 years ago

“Chair delivered damaged with a tear in the fabric in January 2019. Still waiting for a repair (refused to replace the chair even though it was clearly damaged goods) Two appointments have been made for a repair which have both been cancelled. We now have a date in May for a repair. Avoid using this company!”

Helpful Report

Posted 5 years ago

“My new sofa arrived today Very happy with the furniture and the service recieved”

Helpful Report

Posted 5 years ago

“The name ‘aftercare’ is ironic in itself! As seems to be the case with practically everything these days, once you’ve paid your cash, nobody gives a toss! Spent around £2500 on sofas for them to turn up and the guys couldn’t fit two of the feet on the corner sofa correctly so had to slice open the black covering underneath to temporarily ‘place’ them in position. 6 weeks later and countless e mails sent with extremely sparse responses, I ended up ringing the store we purchased from (Cardiff gate) to actually get a bit of help from the manager in receiving the correct replacement feet. I then booked in an ‘engineer’ to attend between 7:30 - 1pm today and finally replace the frayed sheeting dangling down from the underside of my sofa (which obviously looks totally s**t), and replace the incorrect feet...........baring in mind that my mrs and 2yr old have been sat in the house waiting around since 7:30 for someone to arrive (great 1st day of half term 👍🏼), I then get a call at 11:15am to say the engineer has rung in sick so we have to wait another month for an appointment! No idea why i’m getting a call that late on to tell me no one is coming when the engineer probably rung in sick at about 7am. Obviously I’m met with the usual ‘all I can do is apologise’ so I suppose all I’m expected to do is suck it up! What a complete joke! Go elsewhere people, they’re not interested!!”

Helpful Report

Posted 5 years ago

“Spent over £2000 on a settee paid an additional £300 for insurance cover. Have had the settee for just over a twelve months now and it's starting to fail structurally as well as the fabric starting to snag. No good for a Lazy boy settee. SCS have informed us the insurance only covers the reclining mechanism and nothing else. So for all of you people who fact buying a Lazyboy settee from SCS. DONT they have no customer service and there business ethics stink.”

Helpful Report

Posted 5 years ago

“I purchased a Sisi Italia 3 seater leather sofa from Scs 11 months ago and the leather has started to discolour badly on one of the seat pads turning an orange/ yellow colour and the foam has dipped and sagged in various places Scs have looked at the sofa and stated that this is normal wear and tear ! The sofa is 11 months old cost over £2000 and we upgraded to the better quality leather, if this is their best I would hate to see their worst . I am extremely upset with the response and aftercare I have received from Scs so will be seeking an independent report and taking this further, please be careful if you are considering a purchase from this retailer they are not members of the furniture ombudsman.”

Helpful Report

Posted 5 years ago

“Keep hold of your hard earned cash scs are all cowboys sold us endurance leather sofa ,ha ha its not leather at all !!! Flaking everywhere it looks like ive gone over it with sand paper, only had it a couple of years and its falling apart , they have admitted the sofas are faulty but they want us to spend more money? !!! The customer service is out of this world !!! Literally go to ikea any where but this place”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,814 reviews