SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,806 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good attention at the store in Waterlooville - knew how long we would have to wait and they were true to the expected delivery date.BAS-053-059 Lee and John arrived at expected time and made a perfect delivery with no fuss and bother. Well done ScS.”

Helpful Report

Posted 3 years ago

“Told deliver date stated in all day was told 12 3 phoned told 3 till 7 phoned told 7 9 Friday didn’t arrive until tue as they going to deliver next Friday I told I would cancel it and deliver it on Tuesday the cleaning material gave me was for cloth seater not a leather on the phone for half hour told I will get it on Friday still waiting phone back told they have none left good not give a day when they are coming in”

Helpful Report

Posted 3 years ago

“Still waiting for sofa, 5 months!”

Helpful Report

Posted 3 years ago

“I have been waiting since 10th of May 2021 for 2 sofas. I was not told untill all the paperwork was completed that there was a 10 to 12 week wait. I am still waiting ! and not happy as my room was decorated in April ready for the new sofas.”

Helpful Report

Posted 3 years ago

“very poor service, on the purchase date they lied to me saying that the sofa set I ordered will be ready in 4-5 weeks. When received the contract in email, it was stated that the delivery is approximately 8 weeks. It is now 4 months passed and Items are yet to arrive. They also lied to me about the guarantee offered for the foam, they said it comes with 10 years guarantee, while in the contract it states 1 year. Chased up this order so many times, each time the staff gave promises that never stick to. It is now 10 days that I am trying to cancel the order, but they do not respond properly, in the past 3 days they completely ignored my emails and phone calls.”

Helpful Report

Posted 3 years ago

“Misleading, incompetent and rip off prices- best way to summarize my experience with them.”

Helpful Report

Posted 3 years ago

“Absolutely joke of a company. Must of e mailed dozens of times and they don’t reply. The odd time they do , it’s to say store manager has been trying to phone me which he never did. Paid deposit on carpet and sofa and due to delays and lies asked for refund. Store manager said no, I have been contacting customer Service by e mail regularly since May, yesterday got a call to say they are processing my refund which is now in my account. The strange thing is I then got an e mail saying store manager can’t get hold of me to tell me he refuses my refund. What an idiotic company, left hand don’t know what right hand is doing. At least I got a refund but would never ever use or recommend this joke of a comoany”

Helpful Report

Posted 3 years ago

“Ordered mid June with the promise of an install 3rd week in July, delay after delay means currently the carpet will be received Sep 14th who knows how long after fitting will be. There is a known issue with this supplier I have now been informed so clearly I was given an unachievable date of install just to get my order. Currently talking with trading standards and urge others to do the same.”

Helpful Report

Posted 3 years ago

“Terrible. A long delay, followed by a last minute price increase, followed by two failed deliveries/fittings (flooring). Please please please don't use this company. Bought from Hull branch, pricing very unclear. I question the legality of how they price their products too. Misleading.”

Helpful Report

Posted 3 years ago

“Not comfortable to sit on gives you a bad back”

Helpful Report

Posted 3 years ago

“Absolutely terrible my mam who is a pensioner has waited 3 month for carpets fitted and they still carnt tell her when.. my son also is waiting for sofas that's been months and they have been put back. We are going to see how we stand about getting money back.. not happy”

Helpful Report

Posted 3 years ago

“Terrible service I waited over three months for delivery constantly ringing change the dates to many times .customer service was a joke I highly recommend to stay well away”

Helpful Report

Posted 3 years ago

“Don't buy the sofa . i see the sofa in shop last month , the shopkeeper said this can deliver at 2 week and need to full paid + delivery cost . however at first delivery day , item was not send to my home , i call the CS , they said this change to 1 week later , and i wait 1 week more ,before the day of target day , i got the SMS and reply the delivery day is cancel . i phone to CS again , the CS said need 2 more day to internal check , however 1 more week no body reply to me , cannot refund , cannot get the Sofa. Just take my money. If you full paid , no body will follow up and give the item to you , so honesly speaking Don't buy anyhink in SCS !”

Helpful Report

Posted 3 years ago

“Furniture arrived on time and delivery men friendly and very helpful well done”

Helpful Report

Posted 3 years ago

“Excellent service arrived when they said they would polite and efficient deliver6 men were Hasnet and Nick”

Helpful Report

Posted 3 years ago

“Bought a expensive gplan two seater and three seater sofa s ,not happy , technical came out no joy , technical support from gplan came out still no joy complete waste of time do not buy of this company after sales service is non existent been totally ripped off ,wasted £2700 and SCS and gplan are not bothered , Bought from South Shields branch ,go elsewhere”

Helpful Report

Posted 3 years ago

“Never again will I use scs. Been left with a dangerously fitted stair carpet.”

Helpful Report

Posted 3 years ago

“Worst Company in the world. Never order from this place again. We needed carpets and they played with the delivery dates. They told us they were coming yesterday after months but “apparently” their van broke down. They said they will come today but they heir private fitter can’t do the job. SCS need to stop as a company. Waste of money and time. They also said we can do a refund. It’s been months since we ordered the Carpet and they keep extending the delivery day. Honestly what a joke. They don’t deserve any attention”

Helpful Report

Posted 3 years ago

“In one word, TERRIBLE!!! I wish I could rate 0 stars! We ordered carpet for the whole house got told it would be here by 15th may it is now 10th august and we still only have half of it. Also the half we do have has been fit awfully so much so they’ve got to re fit it. We have been given date after date that our carpet will be in store and as I’ve already said it’s not. We’ve had the phone put down on us multiple times. We’ve been told lie after lie on the phone. They started taking payments off us before we received all our carpet which we were told would not happen. We where also promised by a manager £100 compensation for all the problems we’ve had which we have not received and apparently they know nothing about. Also when the carpet men came to fit the carpet we do have they left all of their rubbish in our street also over the other side of out street, also they cut Hal of our carpet to short. Please do not use SCS, we got warned by family and friends but thought we’d give them the benefit of the doubt but we were wrong. They are awful.”

Helpful Report

Posted 3 years ago

“I'm not happy SCS shop more 6 wait for my carpets for my new house 🏠”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,806 reviews