SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,851 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from scs the after care from them is disgusting once they had ur money there help afterwards is none exstitant very poor service”

Helpful Report

Posted 6 years ago

“Had suite delivered January Dreadful attention to detail and finishing very shoddy Took 5 emails to Customer Aftercare (after initial phone call) to actually even get a reply (Did get automated replies saying I would get reply within 48 hrs!) Report from assessor seems to say that this finishing is “normal” and “acceptable” Even with part of stitching undone? Even had to ask for the report as did not get any feedback whatsoever from Aftersales team Extremely disappointed and buyer beware”

Helpful Report

Posted 6 years ago

“Just seen never ending sale advert and quite fancied a sofa on there. Checked out the reviews and changed my mind. Sounds like a bad idea so will keep looking elsewhere. I guess any company that has a 10 year sale and gets away with it simply can't be trusted.”

Helpful Report

Posted 6 years ago

“Disgusting service! We purchased and paid for a sofa back in October 2018 we paid £2000 on the day and was promised we'd get our sofa before Christmas, they kept delaying and delaying and it is now march 2019 and we are still waiting for our sofa! We have spoken to them numerous times and they can't string together Any truth! One person tells us there was a mix up with colour another person tells us the sofa wasn't ordered at first! The lady in the Ipswich store branch on customer services should be sacked, she has made several promises to contact us with updates and never has! Such a dreadful company and Iam now investigating how to take this further as this is becoming theft! Taking money and we have received nothing! Angry and disgusted with this joke company will never ever be going back there again and strongly reccomend other people don't”

Helpful Report

Posted 6 years ago

“Terrible service, trying to arrange a fourth visit from the fitters as they have not done a good enough job. Never get a call back always have to chase scs myself. No compensation offered, still chasing 6 months later for a resolution.”

Helpful Report

Posted 6 years ago

“We don't normally complain but when you buy a sofa and you need a Hugh repair after 31 days there's something wrong. Customer service are programmed to be obstructive. I should have listen to other reviews BUY CHEAP BUY TWICE”

Helpful Report

Posted 6 years ago

“Bought flooring and lots of it, had issues and complained, eventually had a replacement 6 + months later ( i do believe they hoped that we would not notice that they replaced with cheaper) then with further complaints of a different floor they come with different excuses to not rectify said issues..... still on going fight”

Helpful Report

Posted 6 years ago

“GREAT SERVICE in store - Sales assistant friendly, helpful and patient. Offered great advice. Closed sale. AVERAGE SERVICE when it came to the delivery, started chasing 2 weeks after the agreed delivery date, when spoke to head office was told to check the small print which covers them for a further 4 weeks. Arrived 3 days after the additional 4 weeks. No apology given. POOR SERVICE - Furniture arrived and foot stall had a rip in it. Spoke to head office and store. Continually had to chase following sending photos. Finally agreed to replace but told would have to wait a further 12 weeks. A long painful process. No apology. Disposed of damaged footstall once replacement agreed, SCS did not say at any point that we needed to keep it or did they offer to collect it. On arrival of new footstall 12 weeks later driver refused to deliver as wanted to take damaged one away. Called SCS head office while driver on doorstep to explain situation and asked to speak to a manager and was told "Managers are not customer facing and do not speak to customers". Told i would have to speak with the store Manager where the purchase was made. Called the store while driver on door stop and told store manager was on holiday. Was told by sales manager that he would contact regional manager. Was then told that regional manager was on holiday but that had discussed case with senior branch manager that said "Nothing can be done". £300 wasted. In the bigger picture i have lost £300 but i will make sure that i am very vocal with everyone i know about my experience with SCS.I used SCS previously to carpet all my upstairs rooms. They will not receive any further business from me or any of my family members or close friends. No wonder so many furniture and carpet stores are going bust. In hind sight i should have spoken with SCS prior to disposing of the footstall but in my defence at no point was it made clear to me that i needed to store the footstall for 12 weeks. A £300 lesson learnt but a bigger loss for SCS.”

Helpful Report

Posted 6 years ago

“100% highly satisfied good service reasonable prices I got a grey sofa n love chair with studs beautiful n cosy I would certainly recommend scs fantastic service I would certainly recommend anyone to use this company”

Helpful Report

Posted 6 years ago

“I ask driver to park around the back for easier access to my house he said I don't want to move my truck. Then he walked dog poo around the side of my house through my diningroom and into my lounge. He did offer to try and clean it up but I said that I would do it as I wanted it done properly. As I was trying to clean it up driver and his mate carried on taking the sofa in not givingredients me the chance to clean up the dog poo in the room the sofa was going. They took photos of sofa and the dog poo and asked me if I was happy with the delivery he was already filling the survey out and when I said no you walk dog poo in my house and didn't give me chance to clean it up before putting the sofa in her sorry I have gone past that page and can go back to change it. Had he parked outside the backids whereally I asked him to he would not of walked dog poo in my house. When he left in noticed he put the sofa feet in the wrong place so no i am not happy his customer service nends a lotime of work.”

Helpful Report

Posted 6 years ago

“After the settee arrived I started to itch quite badley , thinking it was different washing powder etc then came to the conclusion it was the sofa after placing my sleeping bag over the settee , I paid £2.300 for the settee with the protection of the settee and cover , but would love a reply and a answer to this problem because I can't have a sleeping bag on my settee for the duration of the settee. Worse things happen in this sorry world and people can be dramatic, but I'm been truthful and it's not nice for me at the moment specially when you get in from work etc . P.s just giving you the idea of the problem and I'm still itching now with the sleeping bag Many thanks Dave”

Helpful Report

Posted 6 years ago

“Wish I had never bought anything from them over charged me £70.told 6 weeks for delivery took 10 weeks chair faulty foot stool faulty customer service rubbish still waiting for the new foot stool 6weeks later DO NOT USE THIS FIRM ignore your calls and you get passedfrom pillar to post”

Helpful Report

Posted 6 years ago

“My sofa is of poor quality terrible craftsmanship. The wooden frame can be seen and felt. No wadding just material stretched accross it. Its going back and i will be taking my custom elsewhere.”

Helpful Report

Posted 6 years ago

“The worst service ever by this shop SCS. Ordered a sofa about £6,000 waited 12 weeks after 12 weeks they phoned and said we would have to wait another 4-5 weeks. Then after 5 weeks they phoned and said it will be 2 more weeks. Finally they came after 19 weeks of waiting - when they delivered our sofa they only did bring half of it. They then wanted us to wait another 5-7 days for the other half of the sofa. Completely shocked and upset by the service from these folk. Never again will I order from you. One part still missing and they’re telling us to order again.”

Helpful Report

Posted 6 years ago

“Was sold sofa's not offered the upgrade and 1 month after delivery cushions lose Shap repair and another repair then another now there not new any more will be fighting them all the way , just spoke to James sales manager at Nottingham what a disappointment , wouldn't recommend them”

Helpful Report

Posted 6 years ago

“Purchased a recliner leather sofa just under 3 years ago. Leather is cracking badly and recliner mechanism has been fixed twice. Both times have had a right fight and complaint to argue it should be covered under warranty/guarantee. In contrast our other leather sofa is 10 years old, slightly cracked but still working.”

Helpful Report

Posted 6 years ago

“Purchased £2200 worth of carpets from the Uddingston store. Told to lift my old carpets in advance then given only 2 DAYS notice that there wouldn’t be enough for my lounge. It would be another few weeks. Lies! I have had to chase them constantly. Never call when they say. It’ll eventually be 5 full weeks that I’ll be without any carpet in my lounge and that’s if they come through. I don’t trust what they say. Offered a paltry £100 for the countless disappointments. 5 phone calls and a visit to the store have resulted in countless stories and lies being told to me. Hours spent emailing and composing letters of complaint. Some weekend off!!!! Some staff members are very brash and rude over the phone, despite my reasonable requests and polite manner. Pity it’s their reflection on the company that I’ll remember instead of the only 2 polite staff members I’ve encountered. Once you sign a contract with them they are not interested. Can’t say how long it has taken them to respond to my complaints as it’s mainly been me having to contact them after being promised calls and being left hanging. I have 3 young children and have had to cancel a family function due to having no lounge carpet! Don’t be fooled by the adverts and sales patter. Awful! NEVER AGAIN!”

Helpful Report

Posted 6 years ago

“Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of November.. I called them beginning og December asking them to collect sofas.. They agreed but said if I could hold on until end of January it would be sorted.. I agreed.. Cushions came at end of January and was delivered to be on February 10th.. They were wrong AGAIN.. Called and asked for a refund and they have declined due to what was written on order form and it being a miscommunication.. But will reorder cushions..I have totally had enough of this company and want rid of these sofas as the hassle so isn't worth it.. When calling head office they refer you back to the store you bought them from.. Great.. It may sound trivial to many people but my mental health is suffering.. I rarely leave my house and my home is my castle.. Cheers Scs.. Would never use this company again and nor would I recommend them..”

Helpful Report

Posted 6 years ago

“Rubbish customer service”

Helpful Report

Posted 6 years ago

“32 months after buying a leather reclining chair for nearly £800 the seat cushion started to sag on the left hand side, I phoned Castalan the company Thad deals with the warranty and specifically asked if it was covered under the 5year warranty and was told yes, a claim form was filled in and an appointment booked, a letter was received saying the fault was not covered under the warranty so another phone call was required, I was told an engineer would still call to check the frame. When the engineer arrived he checked the frame which was as expected ok, he then inspected the seat cushion filling was not covered under warranty as it only lasts two and a half to three years, he then proceeded to tell me to go to Dunelm and buy a 2 inch foam seat pad and then showed me how to fit it once I had it. I couldn’t believe what he was saying and rest assured I will tell everyone I know not to buy from SCS”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,851 reviews