SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two sofas from ScS two years ago, the ralaph collection. The member of staff persuaded us to buy the insurance at £250 assured us that it covers everything and that it lasts 5 years. We weren’t happy with the sofas they are a cheap nasty faux leather very poor quality but we kept them The faux leather peeled on the arm only slightly but we where informed that if anything goes wrong we have to get in touch straight away so the insurance is valid. They finally sent out a claims form after having to get in touch a few times to get one. Now we have received a letter in the post saying that the insurance doesn’t cover that type of damage! What did we pay £250 extra for?? Waste of money don’t let them pressure you into buying it! Go to DFS instead like us!”

Helpful Report

Posted 5 years ago

“STORE SERVICE. It was nice to walk around the store without being pounced on by a salesman, when we needed help to make a decision, a salesman called Jason was brilliant, he went through all of the options on colours and sofa height and being able to sit comfortably as I have short legs and completely put our minds at rest on delivery, we have narrow doors and we’re worried they wouldn’t be able to get the sofa in, he wasn’t pushy and left us to look around further to ensure we purchased the right sofa for our needs and we went to see him once we’d made our minds up, overall a very pleasant experience. Would definitely recommend ScS to friends and family.”

Helpful Report

Posted 5 years ago

“Delivered sofa took one look at the door no mate won't go in! But you not tryed don't care mate won't go in mate. Had conversation with shop to leave it and I'll take it in myself they came again nob of a driver said no mate after arguing they left it and myself age 64 and my neighbour age 70 took it up a flight of stairs and in my flat in 45 minutes. If you want a sofa never use SCS they are East of time with no support and lazy delivery men mine came from Coventry. The same review is going on all social media sites”

Helpful Report

Posted 5 years ago

“Got three piece from Doncaster branch rang to say we are not happy with quality not enough stuffing in seat back and sink in one side of settee Sent out man took pictures nothing else done it’s only eight months old”

Helpful Report

Posted 5 years ago

“SCS SURVIVAL KIT After 9 very long months SCS have finally agreed to remove my faulty £5000 sofa and refund all my money. My best tip is do yourself a favour and don't buy from them. But if you decide to don't pay cash for anything. Use a credit card or buy on their finance, you have more protection. When the furniture arrives inspect it carefully and if there is anything wrong with it make them take it away immediately. If anything goes wrong with it after delivery don't let them send their so called technicians to inspect it. They will say anything rather than admit there's a fault with it. Get your own independent report and write to them within 30 days under the Consumer Rights act to reject the furniture. They still won't take any notice of you but it really is important that you put that in writing. Then inform the credit card/ finance company that you have rejected under the Consumer Rights Act and had an independent report. They will then contact them and things will then happen. This company is the worst I have ever had the misfortune of dealing with. They have given us 9 months of stress and heartache and I would not wish that on anybody else.”

Helpful Report

Posted 5 years ago

“Oh my god! What an absolute NIGHTMARE... we went in store on Boxing Day 2018, and chose a sofa marked at £395, by the end of the sale it was priced at just under £700, but we had fallen in love with it at this point and just decided to go with it. We also chose a carpet in the “sale” also promising “free delivery”. On the day staff were enthusiastic and friendly and tried to explain the delivery situation multiple times before we simply gave up and said fine, after a couple of hours in store with the understanding the cost of fitting would be taken off the carpet price but on the day we were required to pay the fitters an additional £110, and then extra for one carpet we couldn’t remove ourselves. The sofa is due for delivery mid February so after reading reviews we will have to see what that brings then. As for the carpets, they are currently being fitted, on the 25th January 2019. Initially told it would be this morning, called in the morning to suggest it would be around 1pm, finally arriving to begin work after 3pm. Our initial reactions both being “that’s not what we picked..” but with some uncertainty. On hindsight, it would have been better to do some research beforehand- Red flags should have been recognised to be honest when: -We were called required to pay an additional £40 because initial calculations were wrong. -upon official measurements being taken the calculations were wrong again, the man who came out unable to understand how the figures had been calculated and told us to go back into store and get a refund of £37, and told us they hadn’t even notified him of the additional payment -upon returning to the store, the same salespeople made eye contact and purposefully avoided any further communication. In conclusion, do your research and seriously consider if the risk is worth it.....”

Helpful Report

Posted 5 years ago

“I went into the Drakehouse Sheffield store this morning with a view to purchasing a bedroom carpet. Having found something suitable the salesman took all the the details and presented me with the final cost. First I queried the fitting charge it was supposed to be free fitting to this he said it would be removed before I payed. Why was it three in the first place ? Next £30 for a carpet care plan which I didn't ask for, next £29 deliverery they are having a laugh almost everything they sell they have to deliver. Be very careful when you buy from this store and look very carefully at what you are being charged for.”

Helpful Report

Posted 5 years ago

“Had nothing but trouble with SCS from start to finish,I'm still having problems 3 years later with them,once they have got your money they don't care,customer services are shocking”

Helpful Report

Posted 5 years ago

“Everything was explained by Gina, we could order exactly what we wanted. The price was value for money and we got scatter cushions thrown in. We will be back soon.”

Helpful Report

Posted 5 years ago

“Warm and friendly”

Helpful Report

Posted 5 years ago

“Mark and joe from Warrington were brilliant friendly phone call an friendly delivering suite an they ask you were you want your suite an take the rubbish thank you lads”

Helpful Report

Posted 5 years ago

“When getting to the basket online I see £59 delivery charges so I called to query this. The lady was very rude about it, clearly she's had this conversation many times befote but instead of helping me she just slagged off other sofas providers and made me feel really small. I may have still bought the sofa as it was still a good price even with that delivery charge but definitely not after experiencing their "customer service". I just wish I'd got her name”

Helpful Report

Posted 5 years ago

“Half the house was carpeted via SCS. Staff in store were polite but we had cancellations, wrong products delivered. Damaged products, damage to our walls and skirting. Rude fitters, and expect to be left with ALOT of mess (not bagged or anything!). The actual carpets in the end are nice and good value, but not worth the massive hassle of using this company.”

Helpful Report

Posted 5 years ago

“Utter joke of a company, say you cancel then try and charge you hundreds of pounds when you need to for genuinely unavoidable reasons.”

Helpful Report

Posted 5 years ago

“Do not use scs. Rude rude rude salesman in store(Northampton) terrible advise given from the guy who came out to measure for the carpet and terrible carpet fitters! Wish I had read reviews first. Never ever again. Would not expect this from a so called reputable company. Wouldn't have minded if we had payed peanuts but we didn't!”

Helpful Report

Posted 5 years ago

“Quality of sofa is shocking paying £5000 for lazy boy the backs are wobbly an the sofas have sank they are not comfy anymore they are flat. Came damaged am still waiting for it to be fixed the electric buttons were damaged had to order new 1. Paying that amount of money for a sofa i expect to last and not flatten to keep it's shape”

Helpful Report

Posted 5 years ago

“Bought a wool tartan carpet for my stairs. Fitters made an absolute mess of the fitting. Caroets coming away from the treads within 2 days. Phoned the Kilmarnock store and it was put in the hands of head office. What an absolute joke. They said i would need to have the carpets stretched. Really? Why did they not just cut them properly. Also one on the carpets on the treads was damaged. Scs are just refusing to come and uplift this pile of rubbish and refunding us . Steer clear of this unprofessional company”

Helpful Report

Posted 5 years ago

“I knew what I wanted and had the sample book in hand. But I was ignored for ten minutes while the staff busied themselves sticking price labels on carpets. "Someone is coming.." but they never did - although they argued about who should. They have their priorities all wrong. Senior management really has to change the customer service ethos of this company.”

Helpful Report

Posted 6 years ago

“Promised delivery b4 Xmas by salesman in Loughborough store , rang to confirm delivery date only to be told that it would be delivered in January. The salesman rang and told me that the manager would ring me to discuss this didn't happen. Had a call from the delivery company to be advised that delivery would be to a different address than requested on the paperwork. After numerous attempts to call the store without anybody answering. I visited the store to speak to the Manager was advised he wasn't in but would ring me the next day. This was over a week ago still no call. Staff seem to make promises just to get rid of you. Terrible customer service will never purchase from SCS again.”

Helpful Report

Posted 6 years ago

“When I rang to arrange my delivery date for my sofas my telephone conversation was rubbish it was really hard work very bad customer service”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews