SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,850 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received dining table December 2019 which is damaged. Still waiting for a replacement. I appreciate we have been on lock down, however Covid-19 arrived well after my dining table. Would not recommend this company.”

Helpful Report

Posted 4 years ago

“***WARNING***WARNING***WARNING**** *DO NOT BUY FROM THIS COMPANY* SCS WAKEFIELD WILL NOT NAME AND SHAME THE SALESMAN, I SHOULD OF LISTENED TO MY HEART BAD VIBES FROM THE START. THIS COMPANY HAS THE WORST COMPANY ETHICS EVER, ALL BUILT ON FALSE PROMISES AND HARD CORE SALESMEN & WOMEN WHO ARE EMPLOYED JUST TO THRIVE ON THEIR COMMISSION, NO REAL HONEST OPINION AND THE WORST CUSTOMER SERVICES EVER I REPEAT EVER. WAS PROMISED 3 MONTHS DELIVERY BEEN WAITING OVER 6 MONTHS AND STILL NO SIGN OF SOFA, DEMANDED A FULL REFUND ( I PAID OVER 4K CASH ) AFTER MANY LIES AND FALSE PROMISES I FINALLY GOT A CALL SUGGESTING £250 discount due to ths inconvienience, i obvioulsy declined then i was told i still got to wait best part of another 3 months, forget that, I WAS STILL ADAMANT FOR A FULL REFUND. FINALLY AFTER 2 WEEKS I GOT TOLD I COULD NOW HAVEA REFUND, ANOTHER WEEK PASSED AND I GOT MY REFUND. I GAVE SCS THE BENNIFIT OF DOUBT EVEN AFTER READING ALL THE BAD REVIEWS ON LINE. BUT WHAT A FOOL I WAS. NEVER EVER EVER EVER AGAIN. PLEASE GUYS STAY AWAY THEY ARE A CON COMPANY.”

Helpful Report

Posted 4 years ago

“First off I was quoted £1000 for 3 carpets and when man came out to measure it had gone up to £1200. Then when it came to fitting the 3 carpets scs got the bedroom and living room carpets the wrong way round and stair carpet was the wrong colour. Then after numerous phone calls and e-mails which they didn’t respond to they eventually turned up to fit carpets approximately 2 months after we ordered them. The most incompetent company I have ever dealt with. They told me they hadn’t received any e-mails off me then replied to me with an e-mail they said they hadn’t received. So they are liars aswell. I wouldn’t get a carpet off this place if they were giving them away. Still waiting for some sort of compensation off them but so far offers have been poor we used scs in horwich. Never use these idiots.”

Helpful Report

Posted 4 years ago

“Shockingly poor Company ScS is no customer service just take your money and give you badly made furniture and poor quality carpets. I have never come across such a bad company as ScS. I have since learned that the positive reviews on Trustpilot are fakes, manipulated when buying from ScS they say to you leave us a review and you can get all your money back you paid, so customers are leaving positive reviews well before they have even had thier carpets or sofas. This criminal company should be shut down by the goverment to protect future victims.”

Helpful Report

Posted 4 years ago

“The worst company I have come across. Paid in full but they didnt deliver and to get a refund they took over 3 weeks! The carpet quality was terrible. I went to a local carpet shop and they were much better!”

Helpful Report

Posted 4 years ago

“Expected to clear the balance on a sofa which is still faulty. Oh PLUS a year's interest too! Will NEVER use nor recommend again.”

Helpful Report

Posted 4 years ago

“I can't believe this company havnt been shut down. I'm going to start by saying don't believe the reviews on trustpilot as Scs are offering customers the chance to win the cost of their orders back by leaving reviews on trustpilot, hence all the good reviews by people who havnt even had their orders yet. Look on Facebook or here to see more accurate reviews. I have carpets that have holes in them after a couple of months of fitting and sofas that are sagging in the seats, so badly I can feel the wooden frame underneath. Once you have parted with your money Scs will not help you, you are wasting your time emailing them, they won't respond, if your lucky enough to have a phone call answered they'll fob you off and not get back to you. They are an utter disgrace. Don't be fooled by the fancy tv adverts making people think they're a big reputable company as they are not they are breaking the law by not refunding customers with faulty goods. I have never been so angry with a company In all my life. DO NOT BUY FROM SCS, they sell cheap rubbish products that will not last and will not help you when you complain. You will be stuck with faulty furniture and still paying for it for 4 years like me. And please don't infuriate me even more by leaving a response to this review SCS as the only reason you'll be doing that on here is to make it look like your trying to help me. You know fully well you have no intention to it's all for show.”

Helpful Report

Posted 5 years ago

“Copied from my Lazyboy post Rubbish Poor Expensive SCS / Lazyboy Products and after Sales etc... Why did we not see these reviews before we bought a "Lazyboy" from SCS Leicester??? Delivered 04/09/17 £3,300 paid A Tamla 4 seater corner suite with end electric recliners and a single electric recliner in fabric. After just 4 months (January 2018) we contacted SCS and eventually had a visit from an "expert" because the cushions had collapsed on the two sofa recliner seats! However he stated this "softening" is acceptable and is normal in today's standards and it would settle down. Well it certainly has settled down, right onto the frame! It cannot go any further. Since this we have contacted Lazyboy (15/2/18) who have said "nothing to do with them go back to SCS and request another visit / review and send to Lazyboy". I did this on the same day and "Sophie" from the SCS service department said they would arrange another call? During this time we returned to the store where we bought the furniture from and they were not interested whatsoever and just referred us to the service dept. Maybe we should arrange a sit-in at the stores to help others from making a huge mistake and purchasing from SCS or a Lazyboy? SCS don't want to know as they say they have sent their expert once and he stated it is okay? We wrote to them (SCS - 15/3/18) and said we did not agree with the findings and the discussion with Lazyboy. We have not received any response and they have never contacted us regarding a second visit!!! It is not okay, there is no support in the seat cushions and you can feel the frame on your bottom when you sit down? We have to sit on a cushion to use the seats without being very uncomfortable. Before you ask no we are not overweight people. We now have to warn visitors before they sit on the seats. SCS don't care / Lazyboy don't care; how do we progress this? We are now outside the 12 months soft furnishings warranty, although we made the initial complaints well before, which was not explained during the purchase. They major in the sales patter of the 10 year warranty which if course is useless because that if for the frame / structure of the furniture and if the upholstery gives up well before then then it doesn't matter how long the frame lasts! We cannot afford to buy a new suite but as the suite is no longer serviceable and we may have to? Any suggestions and or help welcomed? Should we start a Watchdog campaign and see if they would pick this up?”

Helpful Report

Posted 5 years ago

“Fitter turned up with vinyl as promised to do two rooms. He was on his phone alot of the time. I removed the fixings for two small bathroom cabinets which enabled to let me get the old vinyl out. Informed the fitter I would help him to lift the cabinets to get the vinyl under them. He never asked me to help him. After he left we found he did not lift the cabinets up he cut vinyl around the feet of one of the cabinets with gaps so you can see the floor, He also cut the vinyl short in front of the other cabinet and tried to use another piece to fill in. He also cut some of the edges short that went underthe skirting boards so again you can see patches of the wooden floor. Sent 5 emails with photosto SCS, no reply. Tried several times (25-30min) to phone with no response . Fitter not returning my calls. Will never use SCS again!”

Helpful Report

Posted 5 years ago

“Very bad company who sell poorly made furniture it dosent even last a month, bought sofas carpets. The sofas are sagging all ready in the middle Carpets excessively sheading and holes every where. Contacted ScS by emails phone calls letters, and they just totaly ignore you the reason i have found out why is because ScS are bomb barded with complaints as they sell cheap inferior products that does not last at all. They are the worst company i have ever had to deal with in the 60 years of my life, OVOID AT ALL COSTS UNLESS YOU WANT CHEAP RUBBISH IN YOUR HOME. i am taking them to court money claims online”

Helpful Report

Posted 5 years ago

“Long lead time, then delivery advised. This was cancelled the day before delivery (already more thanthe advised 8 weeks after order) then reconfirmed, then cancelled because of the coronavirus, had delivery occurred when it was meant I would have had my furniture 4+ weeks before the crisis. I wish I had read the reviews before ordering as I would not have ordered furniture from them. I note they are not part of the furniture ombudsman scheme, which most furniture companies are, I find this even more off putting and wander why they are not signed up to this consumer protection service!!”

Helpful Report

Posted 5 years ago

“We have had the sofas 7/8 months and the colour is coming off the seat. Sent photos as requested and told not a manufacturing fault. How can this not be a manufacturing fault when the colour is coming off the leather. They were not cheap leather sofas I am pretty sure they were one of the most expensive and told by the sales person they were better quality as they were Italian leather”

Helpful Report

Posted 5 years ago

“ScS is a really bad company I have spent nearly 3.000 pounds with them and have nothing to show for it apart from damaged carpets with holes in them damaged the wrong sofa sent, also damaged my property forcing sofa through doors, I was not at home when they delivered. I have contacted them approximately twenty times and they don't do anything this has been going on for nearly a year, ScS just completely ignore you there customer service is extremly poor and shockingly bad i am taking them to court”

Helpful Report

Posted 5 years ago

“Really bad experience from ScS wrong sofa delivered damaged as well as damage to carpets property. Contacted them about twenty times and they don't give a dam they are doing nothing I have no choice to take them to court. If you google them there are loads of unhappy customers who are all in the same boat as me I'm a victim of ScS Sofas. I went to their store complained to staff who just keep passing it on to management and still, nothing gets done they just completely ignore you, i walk around my house looking at dammed holes in carpets damaged sofa damage to my property and I think to look what i have to show for just under 3.000 pounds of my hard-earned money, they are a disqusting company who i am taking to court.”

Helpful Report

Posted 5 years ago

“My brother ordered a table and chairs but wanted to cancel due to mum dying and leaving him hers. We were asked to bring in a death certificate which we did but when it came to it they refused to do a refund point blank even though the table is not ready until May. He showed me their terms which did have a sentence to say it could actually be done with written consent but apparently this is not their store’s policy. I then asked for my brother’s signature on the terms and conditions. He found a signature on a receipt but my brother has never read or signed their terms and conditions and has not been given or sent a receipt for his money. In the end they offered a 25% cancellation fee and took back the discount on the carpets. This amounted to £450. The table was £750. At this we walked away. My brother had spent a lot of money with them on carpets alone; £1500 but never again. They were arrogant and totally unsympathetic. My advice would be to stay well clear.”

Helpful Report

Posted 5 years ago

“Hi, There, Make sure you look at all the bad reviews on every site , do not touch GPLAN furniture. You will waste all your money. The technicians that come out to check your furniture wont be on your side , I have wasted over £2000 .00 pounds out of my small pension, We cant sit the furniture for long ,too uncomfortable ,the foams gone soft and you hit the metal springs, absolute rubbish, The material ,chenille is not fit for purpose ,you get shading patches after two or three weeks . BOTH S C S AND G PLAN are not with the ombudsman, I have been trying to get help for months, from 4 different sources, I still hav nt finished , Pity they can t be shut down,”

Helpful Report

Posted 5 years ago

“Got told in the shop if you purchase 5 year fabric guard they come round and clean your sofa do not be fooled by this people they only clean little stains not the full couch as I was told😡😡”

Helpful Report

Posted 5 years ago

“Extremely bad customer service which was surprising for the size of the company. Ordered carpets and the carpets were fitted in the wrong room and even when telling the fitters that the 2 carpets they had fitted was meant to be the other way around, they just left and said it was down to the shop. I then contacted the branch multiple times via phone and online chat and all I was told was that they couldn't do anything about it and that the shop had to deal with it but they do not have a direct number so a few emails were sent to them. It then took me nearly 7 hours later to finally get a response from the manager after having to arrange someone to go to the store and for them to ring me up due to not living in the area anymore. I was informed that they also couldn't do anything about it and was told by the fitters it wasn't a big deal and I should move into my new home anyway. The manager was rude and spoke over everything I tried to say and said that I should travel 2 hours back to scunthorpe to speak to the sales person who did the order for me and not the manager (who was himself). I have had to put a stop on furniture being delivered and it has cost me more expenses as I arranged everything to be done by the 13th March so the upstairs was ready for us to move in. The premium carpet was very expensive but was fitted in the spare room rather than the master room and the cheaper luxury carpet which turns out to be very poor quality when put down, was fitted in the master room. The floor plan was provided and we specifically stated multiple times which room was the master room and which carpet it wanted in there. It was then agreed by the sales person. When I stated to the manager that I wouldnt have paid to much for an expensive thick carpet to be put in an empty room and a cheap carpet to be put in the main room he stated that I was wrong and that some people do prefer more expensive carpets in spare rooms? My issue still has not been resolved and now results in me having to travel 2 hours back to the store to try and get the matter resolved. Overall the whole customer service experience has been more than poor and I would advise on avoiding using SCS for carpets despite there 'big' name. I am extremely disappointed and distressed with the fact that I have now had to spend more money to store furniture else where. It has come at more of an expense to me as I had arranged my mortgage, Bill's and any other expenses to come out on this date as this was the official date I was meant to move in. I now cannot move into my home until the matter is sorted! I would not recommend!”

Helpful Report

Posted 5 years ago

“Totally disgusted with this company just bought a knew carpet along with 3 piece carpets got laid in September after just2 months we contacted scs about the quality of the carpet after they come out to check it they said it was called blocking and agreed with us this shouldn’t happen after the short time we have had them took photos and after a month we still have had nothing from them we have been messed around since the day we ordered these from start to finish for a company of this size it’s disgraceful totally disgusted and wouldn’t recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Disgusted at this company just bought new carpets along with one very expensive suite and after just 3 months the carpets look ready to change again had a rep out to check the carpet who said they shouldn’t be like this after just 3 months took photos to send off to the company that make the carpets and still nothing from scs for over a month the carpets we took out after 9 years looked better than these and these were not cheap will never use this company again or recommend them to anyone”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,850 reviews